Curriculum Vitae

PERSONAL DETAILS

Mr Anshul Garg

  • Senior Lecturer II

  • School of Hosp,Tourism & Events
    Faculty of Social Sciences & Leisure Management
  •    0356295432
  •   anshul.garg@taylors.edu.my

BIOGRAPHY

Anshul Garg is a Senior Lecturer and Coordinator for BIHM programme for IIAS, India campus in the Faculty of Hospitality, Food and Leisure Management at Taylor’s University, Malaysia. He is currently pursuing Doctorate in Philosophy (Hospitality and Tourism) from Taylor’s University. He also holds Master of Science Degree, specializing in Tourism, a research-based programme from Taylor’s University and another Master's Degree in Business Administration, specializing in Hotel Management from the University of Wales.

His research interest includes Self Service Technologies, Service Quality, Service Clues, Hospitality Service, Risk and Crisis Management in Hospitality & Tourism and Tourist Risk Perception. He has attended and presented his work at various seminars and international conferences related to Hospitality and Tourism Industry in Malaysia, India, Japan, Vietnam and Philippines. He also successfully published his work in various international refereed journals and moderated various conference sessions in India, Japan and Malaysia. He is also the member of the editorial review board for various journals and the different professional organizations.

ADMINISTRATIVE DUTIES
(Role),(Level),(Duration)
  • Coordinator BIHM Programme (IIAS, India), 01/05/2017 to present
  • Senior Lecturer II (L4TM), Faculty of Hospitality, Food and Leisure Management, 01/11/2016 to present
  • Module Leader, School of Hospitality, Tourism and Events, 02/01/2017 to 31/12/2018
  • Senior Lecturer II, Faculty of Hospitality, Food & Leisure Management, 23/06/2008 to 06/06/2018
ACADEMIC QUALIFICATION
(Qualification),(Institution)
  • MBA - Hotel Management, CSM INSTITUTE OF GRADUATE STUDIES, India
AREAS OF EXPERTISE
(Area)
  • Self Service Technologies, Hospitality Service, Service Clues, Service Quality, Tourist's Risk Perception
TEACHING
(Course Title),(Level of Study),(Institution),(Month/Year)
  • Restaurant Service and Production (Practical), Bachelor Degree, Taylor's University (08/2019)
  • Restaurant Service and Production (Theory), Bachelor Degree, Taylor's University (08/2019)
  • Beverage Studies, Diploma, Taylor's University (08/2019)
  • Food and Beverage Service Production, Diploma, Taylor's University (01/2019)
  • Restaurant Management, Diploma, Taylor's University (03/2019)
  • Food and Beverage Service Production, Diploma, Taylor's University (03/2019)
  • Restaurant Service & Production, Bachelor Degree, Taylor's University (03/2019)
  • Beverage Studies, Diploma, Taylor's University (03/2019)
  • Restaurant Service Operations, Diploma, Taylor's University (03/2019)
  • Principles of Restaurant Operation, Bachelor Degree, Taylor's University (01/2019)
  • Food and Beverage Management, Diploma, Taylor's University (01/2019)
  • Organisation Behaviour and Management, Bachelor Degree, Taylor's University (03/2018)
  • Restaurant Management, Diploma, Taylor's University (01/2018)
  • Food and Beverage Operations 2, Bachelor Degree, Taylor's University (03/2018)
  • Convention and Banquet Sales, Bachelor Degree, Taylor's University (03/2018)
  • Restaurant Management (Practical), Diploma, Taylor's University (08/2018)
  • Restaurant Service and Production (Practical), Bachelor Degree, Taylor's University (08/2018)
  • Restaurant Service and Production (Theory), Bachelor Degree, Taylor's University (08/2018)
  • Wine Studies, Diploma, Taylor's University (08/2017)
  • Food and Beverage Management , Diploma, Taylor's University (08/2017)
  • Restaurant Management, Diploma, Taylor's University (08/2017)
  • Beverage Studies, Diploma, Taylor's University (08/2017)
  • Beverage Studies, Diploma, Taylor's University (05/2017)
  • Convention and Banquet Sales, Bachelor Degree, Taylor's University (03/2017)
  • Food and Beverage Operations 1, Bachelor Degree, Taylor's University (03/2017)
  • Food and Beverage Management, Diploma, Taylor's University (01/2017)
  • Food and Beverage Management, Diploma, Taylor's University (08/2016)
  • Wine Studies, Diploma, Taylor's University (08/2016)
  • Fundamentals of Food and Beverage, Diploma, Taylor's University (08/2016)
PUBLICATIONS
(Title of publication in APA style)
Book Chapter
2019
  • Investigating the factors affecting tourism development in Victoria Falls, Zimbabwe
  • Garg, A. (In Press, Expected December 2018). Factors Influencing Generation Y to Choose Airbnb. In: A. Sharma & O.P. Rishi, eds. Information and Communication Technologies in Travel, Tourism and Hospitality Industry: An Extensive Outlook. UK: Cambridge Scholars Publishing
2017
  • Balasubramanian K., Soeiro, J. D. & Garg, A. (2017). An Exploratory Study about Students Learning Capabilities in Today’s Pedagogic Trends based on Gender Differences. In V. Rana (Eds.) Trends, Issues and Women in Hospitality and Tourism Industry (pp. 56-61). Mehsana, India: RET International Academic Publishing
     
  • Garg, A. (2017). Tourists' Risk Perception Impact on Their Decision-Making. In V. Rana (Eds.) Trends, Issues and Women in Hospitality and Tourism Industry (pp.218-227). Mehsana, India: RET International Academic Publishing.
      
Article in Journals
2019
  • Garg, A. & Garg, J. (2019). Hospitality Interest and Inferred Domains: A Comparative study among Indian and Malaysian students. International Journal of Hospitality and Tourism Systems. 12(1), 34-46. ISSN: 0974-6250 (SCOPUS-Indexed)
     
2018
  • 2. Kumar, J., Fukey, L. N., & Garg, A. (2018). In-Depth Review of Micro-Economic Analysis of Business Tourists Spending. APJIHT, 7(2), 39-50. (SCOPUS-Indexed)
     
2017
  • Garg. A, & Kumar, J. (2017). Exploring Customer Satisfaction with University Cafeteria Food Services. An Empirical Study of Temptation Restaurant at Taylor’s University, Malaysia. EJTHR, Forthcoming.
     
  • Garg, A. & Kumar, J. (2017). Exploring customer satisfaction with university cafeteria food services. An empirical study of Temptation Restaurant at Taylor’s University, Malaysia. European Journal of Tourism, Hospitality and Recreation, ISSN (Online) 2182-4924, DOI: https://doi.org/10.1515/ejthr-2017-0009. (ISI-Indexed)
     
  • Garg, A. & Kumar, J. (2017). The Impact of Risk Perception and Factors on Tourists’ Decision Making for Choosing the Destination Uttarakhand/India. Journal of Tourism and Management Research, 2(2), 144-160.
     
  • Kumar, J., Garg, A., & Sangaran, G. (2017). Consumer Preferences for Hotel Brand and Brand Sustainability: Luxury Hotels in Kuala Lumpur, Malaysia. Journal on Tourism Sustainability, 1(1), 15-29.
     
  • Garg. A, & Kumar, J. (2017). The Impact of Risk Perception and Factors on Tourists’ Decision Making for Choosing the Destination Uttarakhand, India. OTTOMAN Journal of Tourism and Management Research, 2(2), 144-160.
      
2016
  • Maria, A. & Garg, A. (2016). First Impression in a Fine Dining Restaurant. A Study of ‘C’ Restaurant in Tampere, Finland. European Journal of Tourism, Hospitality and Recreation, 7(2), 100-111
     
  • Garg, A. & Maria, A. (2016). Service Clues Influence on Customers’ Dining Experience in Fine Dining Restaurants. Asia-Pacific Journal of Innovation in Hospitality and Tourism, 5(1), 91-109.
     
2015
  • Garg, A. (2015). Travel Risks Vs Tourist Decision Making: A Tourist Perspective. International Journal of Hospitality and Tourism Systems, 8(1), 1-9. ISSN 0974-6250 (SCOPUS-Indexed)
     
2014
  • Garg, A. (2014). Mechanic Clues Vs Humanic Clues: Students’ Perception towards Service Quality of Fast Food Restaurants in Taylor’s University Campus. Procedia - Social and Behavioural Sciences. 144, 164-175. (SCOPUS-Indexed)
     
2013
  • Garg, A. (2013). A Study of Tourist Perception Towards Travel Risk Factors in Tourist Decision Making. Asian Journal of Tourism and Hospitality Research. 7(1), 47-57.
     
2012
  • Sangaran, G., & Garg, A. (2012). Magnetizing & retaining the finest talent in Hospitality Sector, an empirical study of Determinants of Job Satisfaction and effects on Employee Turnover in the hotels of Kuala Lumpur City Center. International Journal of Hospitality and Tourism Systems, 5(2), 1-8. (SCOPUS-Indexed)
     
Article in Proceeding
2018
  • Garg, A. (2018). Investigating Technology Readiness and Behavioural Intention on Tablet-Based Menu Ordering Experience among Young Adults. 7th Asia-Euro Conference 2018 in Tourism, Hospitality & Gastronomy. Nurturing the Future of Tourism. Manila, Philippines: Far Eastern University. ISBN - 978-967-0173-60-3
     
2017
  • Kumar, J., Fukey, L. N. & Garg, A. (2017). Exploration of Factors Affecting Inbound ASEAN Tourists Growth in Malaysia. International Conference on Business, Economics, Social Science and Humanities (ICBESSH). Bangalore, India. ISBN – 978-93-86291-63-9
     
  • Kumar, J., Fukey, L. N., & Garg, A. (2017). Exploration of Factors Affecting Inbound ASEAN Tourists Growth in Malaysia. Paper Presentation at ISETE International Conference, 4th February 2017, Bengaluru, India.
     
  • Kumar, J., Fukey, L. N., & Garg, A. (2017). In-Depth Review of Micro-Economic Analysis of Business Tourists Spending. Paper Presentation at 8th International Conference Sustainable Tourism Development: Issues, Challenges & Debates, 25-28 April 2017, Kathmandu, Nepal.
     
  • Kumar, J., Garg, A., & Sangaran, G. (2017). Consumer Preferences for Hotel Brand and Brand Sustainability: Luxury Hotels in Kuala Lumpur, Malaysia. Paper Presentation at 8th International Conference Sustainable Tourism Development: Issues, Challenges & Debates, 25-28 April 2017, Kathmandu, Nepal.
     
2015
  • Garg, Anshul (2015). Influence of Mechanic, Humanic and Functional Clues on Customers' Dining Experience in Fine Dining Restaurants. PROCEEDINGS OF THE 2ND INTERNATIONAL CONFERENCE ON FINANCE AND ECONOMICS 2015 , pp.695-712 (ISI-Indexed)
2014
  • Garg, Anshul (2014). Mechanic clues vs. humanic clues: Students' perception towards service quality of fast food restaurants in Taylor's University campus. 5TH ASIA-EURO CONFERENCE 2014 IN TOURISM, HOSPITALITY & GASTRONOMY, 144, pp.164-175 (ISI-Indexed)
Article in Non-refereed Journals
2009
  • Garg, A. (2009). Crisis in Hospitality and Tourism: A study on the impacts of terrorism on Indian Hospitality and Tourism Industry. M M University Journal of Management Practices, 3(1 & 2), pp.1-12. ISSN 0974-7257
     
RESEARCH PROJECT
(Project title),(Role),(Duration),(Level)
  • Exploring the H.I.D.E. (Healthy.Interactive.Dining.Experience) using augmented reality applications, Co-researcher, 2018 to 2019 (Taylor's University)
SUPERVISION
(Title of Thesis),(Name of Candidates),(Academic Level),(Role)
COMPLETED
  • Factors that influence generation Y to choose Airbnb, FERGIE VERRENZA CHANDRA, Bachelor s degree  (Main Supervisor)
  • The Impacts of Middle-Class Customers on Ritz Carlton Hotel Marketing Strategy., SRISHTI KOVELAMUDI, Bachelor s degree  (Main Supervisor)
PRESENTATION
(Title),(Event),(Date Presented),(Organiser),(Level)
ORAL PRESENTER
  • INVESTIGATING TECHNOLOGY READINESS AND BEHAVIOURAL INTENTION ON TABLET-BASED MENU ORDERING EXPERIENCE AMONG YOUNG ADULTS, 7th Asia Euro Conference 2018: Nurturing the Future of Tourism, 14/11/2018 (International)
  • A Correlational Study of Hospitality Interest Domains among Indian-Malaysian students, The 5th International SEARCH Conference, 18/05/2017 to 19/05/2017, Taylor s University (International)
  • An Exploratory Study about Students Learning Capabilities in Today s Pedagogic Trends based on Gender Differences. , International Conference on Hospitality and Tourism 2017, 20/01/2017 to 21/01/2017, Graphic Era University, Dehradun, India (International)
  • Tourists' Risk Perception Impact on Their Decision-Making, International Conference on Hospitality and Tourism 2017, 20/01/2017 to 21/01/2017, Graphic Era University, Dehradun, India (International)
  • Influence of Mechanic, Humanic and Functional Clues on Customers' Dining Experience in Fine Dining Restaurants, 2nd International Conference on Finance and Economics, 04/06/2015 to 06/06/2015, Ton Duc Thang Univeristy, Vietnam (http://icfe2015.tdt.edu.vn/) (International)
  • Influence of Mechanic, Humanic and Functional Clues on Customers' Dining Experience in Fine Dining Restaurants, 2nd International Conference on Finance and Economics (ICFE), 04/06/2015 (International)
  • Mechanic Clues Vs Humanic Clues: Students Perception towards Service Quality of Fast Food Restaurants in Taylor s University Campus, 5th Asia-Euro Conference 2014. The Future of Tourism and Hospitality in Asia, 28/11/2014 to 01/12/2014, Taylor s University, Subang Jaya, Malaysia (International)
  • Mechanic clues vs. humanic clues: Students' perception towards service quality of fast food restaurants in Taylor's University campus, 5th Asia-Euro Conference on Tourism, Hospitality and Gastronomy, 19/05/2014 (International)
  • Tourist Decision Making Vs Travel Risk: A Tourist Perspective, 4th Asia-Euro Conference 2012 in Tourism, Hospitality and Gastronomy , 28/11/2012 to 01/12/2012, Taylor's Univesity, Subang Jaya, Malaysia (International)
  • A study of Tourist perceptions towards travel risk factors in Tourist decision making, 10th ApacCHRIE Pilipinas Conference. , 05/06/2012 to 08/06/2012, University of Santo Tomas, Manila, Philippines (International)
  • Terrorism - A threat to the endurance of Tourism and Hospitality Industry in South Asian Region, 9th Asia Pacific Forum for Graduate Students Research in Tourism, 09/07/2010 to 11/07/2010, Ritsumeikan Asia Pacific University, Beppu, Japan (International)
  • Crisis in Hospitality and Tourism: A Study on the Impacts of Terrorism on Indian Hospitality and Tourism Industry, National Conference on Hospitality Industry in India - Developments and Challenges. Mullana, Ambala, India. , 06/11/2009 to 07/11/2009, MM University, Ambala, India (International)
  • Crisis in Hospitality and Tourism: A Study on the Impacts of Terrorism on Indian Hospitality and Tourism Industry, Taylor's Faculty Forum, 28/09/2009 to 28/09/2009, Taylor's College, Petaling Jaya, Malaysia (University)
PLEANARY/KEYNOTE SPEAKER
  • Contemporary and Future Trends in the Hospitality and Tourism Industry, International Conference on Hospitality and Tourism, 20/01/2017 to 21/01/2017, Graphic Era University (International)
OTHERS
  • Consumer Preferences for Hotel Brand and Brand Sustainability: Luxury Hotels in Kuala Lumpur, Malaysia. , Conference on Sustainable Tourism Development - Issues, Challenges and Debates, 25/04/2017 to 28/04/2017, Bucks New University (International)
  • In-Depth Review of Microeconomic Areas for Business Tourist s Spending Patterns, Conference on Sustainable Tourism Development - Issues, Challenges and Debates, 25/04/2017 to 28/04/2017, Bucks New University (International)
  • Exploration of Factors Affecting Inbound ASEAN Tourists Growth in Malaysia, International Conference on Business, Economics, Social Science and Humanities (ICBESSH), 04/02/2017 to 04/02/2017, ISETE (International)
AWARDS AND STEWARDSHIP
(Name of Award/Stewardship),(Award Category),(Awarding Institution),(Year Awarded),(Type of Award)
  • Best Academic Researcher Award, Education, Association of Scientists, Developers and Faculties (ASDF), 2016 (Best Academic Research)
COURSE ATTENDED
(Course Title),(Course Mode),(Date/Duration),(Level)
  • Google Apps: Google Drive, Non research, 02/05/2018 to 02/05/2018 (University)
  • Google Apps: Slides, Sites, and Google+, Non research, 02/05/2018 to 02/05/2018 (University)
  • Google Apps: Gmail and Calendar, Non research, 02/05/2018 to 02/05/2018 (University)
  • Google Apps: Docs and Sheets, Non research, 02/05/2018 to 02/05/2018 (University)
  • AOT Food & Beverage Training - Mr. Pierre Rouillon, Non research, 07/04/2018 to 07/04/2018 (University)
  • 14th Graduate Research Colloquium, Research, 08/11/2017 to 08/11/2017 (National)
  • iLearning in Higher Education: Applying iPedagogy (iPad) to Create an Interactive and Collaborative Classroom Environment, Non research, 26/07/2017 to 26/07/2017 (University)
  • 'Teach Less, Learn More' , Research, 21/04/2017 to 21/04/2017 (University)
  • Teach Less, Learn More' Workshop, Research, 21/04/2017 to 21/04/2017
  • PD day 2 (TCHT Only), Research, 24/03/2017 to 24/03/2017
  • HTCA PD Day 1, Research, 12/01/2017 to 13/01/2017
  • Creating your 1st iBooks, Non research, 24/08/2016 to 24/08/2016 (University)
  • Quantitative Data Analysis Workshop, Research, 22/08/2016 to 22/08/2016 (University)
  • Qualitative Data Analysis Workshop, Research, 28/03/2016 to 28/03/2016 (University)
  • Workshop on OBE (Outcome Based Education), Non research, 18/03/2016 to 18/03/2016 (University)
  • Professional Development Day , Non research, 14/01/2016 to 15/01/2016 (Department/School)
  • MOOC Me Workshop, Non research, 03/11/2015 to 04/11/2015 (University)
  • Developing Rubrics, Non research, 21/10/2015 to 21/10/2015 (University)
  • Professional Development Day, Non research, 28/09/2015 to 28/09/2015 (Department/School)
  • Soft Skills and Competencies for Academic Leaders, Non research, 20/05/2015 to 21/05/2015 (University)
  • Outcome-Based Education (OBE) Workshop: Learning Outcomes, Non research, 06/05/2015 to 07/05/2015 (University)
  • Class Visitation Tools and Reports , Non research, 20/04/2015 to 20/04/2015 (Department/School)
  • Professional Development Day, Non research, 18/03/2015 to 18/03/2015 (Department/School)
  • Professional Development Day , Non research, 15/01/2015 to 15/01/2015 (Department/School)
  • Edmodo Add-on features, Non research, 09/12/2014 to 09/12/2014 (University)
  • Transition Pedagogy, Non research, 27/11/2014 to 27/11/2014 (University)
  • Professional Development Day - Introduction Session for Research, Research, 19/09/2014 to 19/09/2014 (Department/School)
  • Professional Development Day - Research in the World of Knowledge, Research, 19/09/2014 to 19/09/2014 (Department/School)
  • Professional Development Day - Quantitative Research Workshop, Research, 19/09/2014 to 19/09/2014 (Department/School)
  • 1st Responder Occupational First Aid & CPR, Non research, 20/08/2014 to 21/08/2014 (University)
  • Professional Development Day -Academic Support Services for Students, Non research, 13/06/2014 to 13/06/2014 (Department/School)
  • Professional Development Day -Planning Classes for Operation Module, Non research, 13/06/2014 to 13/06/2014 (Department/School)
  • Professional Development Day -Effective usage of X-Space, Non research, 13/06/2014 to 13/06/2014 (Department/School)
  • Academic Leaders Retreat 2014 Student Success & Student Retention, Non research, 03/04/2014 to 04/04/2014 (University)
  • TIMeS (Taylor s Integrated Moodle eLearning System) Intermediate Online Assessment , Non research, 19/02/2014 to 19/02/2014 (University)
  • SPSS Seminar, Research, 18/02/2014 to 19/02/2014 (Department/School)
  • Professional Development Day - Transformative Learning , Non research, 14/02/2014 to 14/02/2014 (Department/School)
  • Professional Development Day - Creating digital content , Non research, 14/02/2014 to 14/02/2014 (Department/School)
  • Professional Development Day - Create Wikis and blogs in TIMeS , Non research, 14/02/2014 to 14/02/2014 (Department/School)
  • Training Session on the New Enhancement in TIMeS and ReWIND, Non research, 12/02/2014 to 12/02/2014 (University)
  • Qualitative Research Seminar, Research, 13/06/2013 to 13/06/2013 (University)
  • Introduction to PDP, Non research, 02/04/2013 to 02/04/2013 (University)
  • Professional Development Day - An introductory workshop on TIMeS for Online Assessments, Non research, 01/03/2013 to 01/03/2013 (Department/School)
  • Professional Development Day - Curriculum Design and SLT Calculation, Non research, 01/03/2013 to 01/03/2013 (Department/School)
  • Creating and Managing an Academic Portfolio using Google Sites, Non research, 15/01/2013 to 15/01/2013 (University)
  • Outcome Based Education , Non research, 11/05/2012 to 13/05/2012 (University)
  • Moodle , Non research, 05/05/2012 to 05/05/2012 (University)
  • The realities of a PhD. , Research, 06/03/2012 to 06/03/2012 (Department/School)
  • Food Handlers Training, Non research, 16/11/2011 to 16/11/2011 (Department/School)
  • Introduction to E- Development, Non research, 11/11/2011 to 11/11/2011 (University)
  • Risk Prevention and Crisis Management in Hospitality & Tourism, Research, 09/06/2010 to 11/06/2010 (Department/School)
  • International Certification in Wines & Spirits program, Non research, 18/08/2009 to 20/08/2009 (National)
  • Improving instruction through case-based learning and project-based learning, Non research, 28/04/2009 to 29/04/2009 (University)
  • 1st-year experience workshop, Non research, 25/02/2009 to 25/02/2009 (University)
  • BlackBoard 7 Training (Intermediate), Non research, 25/07/2008 to 25/07/2008 (Department/School)