Curriculum Vitae

PERSONAL DETAILS

Mr. Gopinath A/L Sangaran


ADMINISTRATIVE DUTIES
(Role),(Level),(Duration)
  • Impact Lab-Sustainable Tourism- Coordinator Industry Engagement, SHTE -FSLM, 01/03/2023 to 31/12/2024
ACADEMIC QUALIFICATION
(Qualification),(Institution)
  • Professional Master in International Tourism & Hospitality.M, TAYLOR'S UNIVERSITY SDN BHD, Malaysia
  • Bachelor Of Hotel & Tourism, Taylor'S College, -
  • Higher Dip. Hotel & Marketing Tourism Management, Taylor'S College, -
  • Diploma In Hotel & Tourism, Taylor'S College, -
AREAS OF EXPERTISE
(Area)
  • Qualitative, Organisation Behaviour, Human Resources
TEACHING
(Course Title),(Level of Study),(Institution),(Month/Year)
  • Restaurant Management, Diploma, Taylor's University (01/2020)
PUBLICATIONS
(Title of publication in APA style)
Article in Journals
2025
  • Selvanayagam, G., Sathasivam, D., & Sangaran, G. (2025). Assessment of Customer Satisfaction in Online Food Delivery Within Klang Valley. In Technological Innovations in the Food Service Industry (pp. 389-414). IGI Global Scientific Publishing. (ERA Indexed)
2024
  • Jeetesh Kumar, Md. Tariqul Islam, Waqas Mehmood & Gopinath Sangaran (29 Oct 2024): The impact of restaurant safety measures on customer revisit intentions in the post-covid era, Journal of Foodservice Business Research, DOI: 10.1080/15378020.2024.2423108 (SCOPUS-Indexed)
  • Exploring Tourism Diplomacy: Strategies Implementation for Strengthening Global Relations in Malaysia
2021
  • Sangaran, G. & Selvanayagam, G. (2021). A review of the current hotel industry situation in Malaysia. Journal of Tourism, Hospitality & Culinary Arts, 13(2), 9-20
2016
  • Introduction to Halal Gastronomy: An Empirical Study of Halal Certification in Kuala Lumpur’s Five-Star Hotel Establishments (SCOPUS-Indexed)
2015
  • Sangaran G, Jeetesh K (2015) The Effects of Job Satisfaction towards Employee Turnover in the Hotel Industry: A Case Study of Hotels in Kuala Lumpur City Center. J Tourism Hospit 4: 142.
2012
  • G, Sangaran,A, Garg. (2012). Magnetizing & retaining the finest talent in Hospitality Sector, an Empirical study of Determinants of Job Satisfaction and effects on Employee Turnover in the hotels of Kuala Lumpur CityCentre. (SCOPUS-Indexed)
2011
  • V.JayKumar, K. Balasubramanian , J.Kumar, R.Sabina, G.Sangaran.(2011). Hotel Career Perceptions of Final Year Hospitality Degree Students. (SCOPUS-Indexed)
Digital Media
2021
  • Sangaran, G. (2021, October 17). How hotels in Malaysia are staying competitive in the new normal. Gopinath Sangaran. https://www.travelwanderlust.co/articles/hotels-in-malaysia-competitive/
     
RESEARCH PROJECT
(Project title),(Role),(Duration),(Level)
  • Managing Staffing issues in F&B outlets of (5) Five-star hotels in the City Centres of Malaysia., Co-researcher, 2019 to 2020 (Private)
CONSULTANCY PROJECT
(Project title),(Organisation),(Duration),(Role),(Level)
  • KUKE Business Gap Analysis, KUKE Desserterie, 04/01/2022 to 04/04/2022, Consultant  (Private/Industrial Sector)
COURSE ATTENDED
(Course Title),(Course Mode),(Date/Duration),(Level)
  • The Emotionally Intelligent Leader, Research, 06/04/2017
  • Certificate in Hotel Industry Analytics (CHIA) , Non research, 11/10/2020 to 12/10/2020 (International)
  • Certified Hospitality Educator (CHE), Non research, 02/10/2020 to 05/10/2020 (International)