Curriculum Vitae

PERSONAL DETAILS

Professor Dr Kashif Hussain

  • Head of School - School of Media and Communication

  • School of Media & Communication
    Faculty of Social Sciences & Leisure Management
  •   kashif.hussain@taylors.edu.my

BIOGRAPHY

Dr. Kashif Hussain is a Professor for Hospitality and Tourism Studies. He has over 18 years of professional experience in teaching, consultancy and research activities. He holds a Ph.D. (Educational Administration & Supervision) from Near East University, M.Sc. (Tourism Management) and B.Sc. (Tourism & Hospitality Management) from Eastern Mediterranean University from North Cyprus (Turkey). He has taught a number of subjects from Diploma to PhD levels including research methods and advance research methods that have developed several postgraduate students to complete their research work and studies. To date, he has successfully graduated 48 postgraduate students (PhDs, DBA, MBA & Master students) and currently supervising and advising many more in Malaysia and Pakistan.

Currently, he is Chairing School of Media and Communication at Taylor’s University. He has held several positions in the past such as Director for Research for faculty and Centre for Research and Innovation in Tourism, Programme Director and Associate Dean at Taylor’s University. He has been also invited to holds various external positions such as Affiliate Professorship at Superior University in Pakistan, Panel of Expert and External Auditor for National Programme Standards at Malaysian Qualifications Agency in Malaysia, Advisor and External Assessor for Quality Education and Hospitality and Tourism Programmes at East West International College and University College Sabah Foundation in Malaysia. He is also an External Evaluator for Professorial Academic Promotions at University Putra Malaysia in Malaysia. He is the former Dean for Faculty of Hospitality and Tourism Management (FHTM) of UCSI University and Former President for Malaysia Centre for Tourism and Hospitality Education (MyCenTHE) for Ministry of Education in Malaysia.

He has received eminent recognition as a finest academician, receiving various appreciations and awards in teaching, research, and socio-cultural activities. He has also been recognized as a specialist in the areas of festivals, conferences and event management. Over the years, he has been consistently providing consultancy and contract-research services to several companies in North Cyprus and Malaysia namely Memduh Erdal BP&LO Ltd, Ideal Tourism Co., Convex Malaysia Sdn Bhd (Kuala Lumpur Convention Centre), Malaysia Convention and Exhibition Bureau; Borneo Convention Centre Kuching, Sarawak Convention Bureau, Gaining Edge etc.

His research interests are in service marketing, quality management, hospitality and tourism, consumer behavior, tourist experience, business tourism, economic impact assessment (modeling), sustainable development, innovation and strategic management.

He is the author of more than 110+ publications as journal articles, books, book chapters and international conference proceedings. His publications appear in several high impact and top tier journals e.g. The Service Industries Journal, Total Quality Management & Business Excellence, Managing Service Quality, International Journal of Contemporary Hospitality Management, Education and Science, EuroAsian Journal of Educational Research, Worldwide Hospitality and Tourism Themes, Quality Assurance in Education, International Journal of Hospitality & Tourism Systems, European Journal of Tourism Research, Journal of Hospitality, Leisure, Sport & Tourism Education, The Economic Argument, Journal of Travel and Tourism Marketing, Event Management etc.

Further to above, he serves as a board member, referee and guest editor to several international journals. He is the editor for a Scopus indexed journal called Asia-Pacific Journal of Innovation in Hospitality and Tourism (APJIHT). He is also a member to several professional bodies, NOGs and Associations which have moved things towards nations building activities. He has a very wide network and upholds academic relationship around the globe besides being a well-known personality and speaker in his field of expertise as professor for hospitality and tourism studies.

Google Scholar: https://scholar.google.com/citations?user=5lNWrJwAAAAJ&hl=en

Research Gate: http://www.researchgate.net/profile/Kashif_Hussain7

Facebook: https://www.facebook.com/Prof.KashifHussain

LinkedIn: https://www.linkedin.com/in/kashif-hussain-2a744530/ 


ACADEMIC QUALIFICATION
(Qualification),(Institution)
  • Phd In Education Administration & Supervision, Near East Unversity, Turkey
  • MSc in Tourism Management, Eastern Mediterranean Unversity, Turkey
  • BSc in Tourism and Hospitality Management, Eastern Mediterranean Unversity, Turkey
AREAS OF EXPERTISE
(Area)
  • Hospitality and Tourism Studies (Service Marketing, Quality Management, Consumer Behavior, Tourist Experience, Business Tourism, Economic Impact Assessment (Modeling), Sustainable Development, Technology and Innovation, and Strategic Management.)
PUBLICATIONS
(Title of publication in APA style)
Book
2016
  • Nair, P.K., Hussain, K., Nair, V., Ari Ragavan, N., Sekhon, S.S. & Ali, F. (2016). Revitalising Port Dickson as a leading beach resort tourism destination: Stakeholders’ and residents’ perceptions. Subang Jaya: Taylor’s Press (ISBN: 9789670173320).
Book Chapter
2022
  • Kumar, J. & Hussain, K. (2021). Business tourism and economic impacts : Evidence from Malaysian business events industry. In Arora, S. & Sharma, A. (Eds). Event Tourism in Asian Countries: Challenges and Prospects. USA: Apple Academic Press (AAP).
2021
  • Hussain K., Konar R., Nair P.K., Ragavan N.A. (2021) Towards Service Excellence: The Zone of Tolerance for Hospitality and Tourism Education in Malaysia. In: Thirumaran K., Klimkeit D., Tang C.M. (eds) Service Excellence in Tourism and Hospitality. Tourism, Hospitality & Event Management. Springer, Cham. https://doi.org/10.1007/978-3-030-57694-3_13
2019
  • Alsini, I., Ekiz, E. & Hussain, K. (2019). The impact of Umrah quality attributes on religious tourist loyalty in Saudi Arabia. In Ahmad Jamal, Razaq Raj, Kevin Griffin (Ed.). Islamic tourism: Management of travel destinations (pp. 91-109). UK: CABI International
     
2017
  • Harrington, R.J., Hussain, K. & Ottenbacher, M.C. (2017). How does culinary importance and a priori expectations impact expectation fulfillment and destination loyalty?/Welche Auswirkung hat die Erfüllung kulinarischer und A-priori-Erwartungen auf die Loyalität zu einer Tourismusdestination? In Daniela Wagner, Michael Mair, Albert Franz Stöckl & Axel Dreyer (Ed.). Culinary and Wine Tourism Conference 2015/Kulinarischer Tourismus und Weintourismus (pp. 169-180). Wiesbaden: Springer Gabler/Gabler Verlag (ISBN: 978-3-658-13731-1).
     
2010
  • Ekiz, E.H., Hussain, K. & Ivanov, S. (2010). Investigating marketing opportunities of a politically challenged island destination: The case of North Cyprus. In Acolla Lewis-Cameron & Sherma Roberts (Ed.). Marketing island destinations (pp. 65-78). London: Elsevier Inc (ISBN: 978-0-12-384909-0).
     
Article in Journals
2021
  • Hossain, M.S., Hussain, K., Kannan, S. and Nair, S.K. K.R. (2021). Determinants of sustainable competitive advantage from the resource-based view: Implications for hotel industry. Journal of Hospitality and Tourism Insights, DOI: 10.1108/JHTI-08-2020-0152 (ESCI). (ISI-Indexed)
     
  • Ali, F., Dogan, S., Amin, M., Hussain, K. & Ryu, K. (2021). Brand anthropomorphism, love and defense: Does attitude towards social distancing matter? The Service Industries Journal, DOI: 10.1080/02642069.2020.1867542 (SSCI & Scopus). (ISI-Indexed)
      
2020
  • Hussain, K. Ahmad, A.M., Ari Ragavan, N. & Ling, L.Q. (2020). Raising standards for hospitality and tourism education in Malaysia. Worldwide Hospitality and Tourism Themes, 12(2), XX-XX
     
  • Ahmad, A.M. Hussain, K., Ekiz, E. & Ming, V.T.T. ( 2020). Work-based learning: An approach towards entrepreneurial advancement. Worldwide Hospitality and Tourism Themes, 12(2), XX-XX
     
  • Yusof, M.F.M., Wong, A., Ahmad, G., Che Aziz, R. & Hussain, K. ( 2020). Enhancing hospitality and university graduate employability through 2u2i program. Worldwide Hospitality and Tourism Themes, 12(2), XX-XX
     
  • Ahmad, A.M. Hussain, K., Ekiz, E. & Ming, V.T.T. ( 2020). The advancement of hospitality and tourism education within Malaysia. Worldwide Hospitality and Tourism Themes, 12(2), XX-XX
     
  • Kasa, M., Kho, j., Yong, Dr., Hussain, K. & Lau, P. ( 2020). Competently skilled human capital through education for the hospitality and tourism industry. Worldwide Hospitality and Tourism Themes, 12(2), XX-XX.
     
  • Teare, R., Hussain, K. Ari Ragavan, N., Ming, V.T.T. & Loong, C.L.K. (2020). Editorial: The Way Forward, How is Malaysian Hospitality and Tourism Education Working with Industry? Worldwide Hospitality and Tourism Themes, 12(2), 109-111. (SCOPUS-Indexed)
      
  • Hussain, K., Ari Ragavan, N., Ming, V.T.T. & Loong, C.L.K. (2020). Conclusion: How is Malaysian Hospitality and Tourism Education Working with Industry? Worldwide Hospitality and Tourism Themes, 12(2), 207-212. (SCOPUS-Indexed)
      
  • Balasingam, A.S., Hussain, K. & Manaf, A. (2020). Industry perspectives on Malaysian hotel minimum wage issues. Worldwide Hospitality and Tourism Themes, 12(2), 185-197 (SCOPUS-Indexed)
     
  • Hussain, K. Ari Ragavan, N., Ming, V.T.T., Loong, C.L.K. & Teare, R. (2020). Reflections on the Theme Issue Outcomes. The Way Forward: How is Malaysian Hospitality and Tourism Education Working with Industry? Worldwide Hospitality and Tourism Themes, 12(2), 213-219. (SCOPUS-Indexed)
      
  • Chen, R.Y.S., Hussain, K. & Low, C.K.L. (2020). Perception and preferences of hiring managers. Worldwide Hospitality and Tourism Themes, 12(2), 165-174. (SCOPUS-Indexed)
     
  • Fam, K.S., Ting, H., Tan, K.L., Hussain, K. & Cheah, J.H. (2020, Accepted). Does it matter where to run? Destination tourism and its implications on intention to participate in marathon. Asia Pacific Journal of Marketing and Logistics. X(X), DOI: https://doi.org/10.1108/APJML-12-2019-0737
     
  • Rasoolimanesh, S.M., Iranmanesh, M., Amin, M., Hussain, K., Jaafar, M. and Ataeishad, H. (2020), "Are functional, emotional and social values interrelated? A study of traditional guesthouses in Iran", International Journal of Contemporary Hospitality Management, Vol. 32 No. 9, pp. 2857-2880. https://doi.org/10.1108/IJCHM-03-2020-0193 (ISI-Indexed)
     
2019
  • Hussain, K., Faizan, A., Nair, P.K., Ari Ragavan, N. & Nair, V. (2019). Perceived impacts and residents’ support for tourism development in Port Dickson, Malaysia. TOURISM - An International Interdisciplinary Journal. 67(4), 351-364 (SCOPUS-Indexed)
  • Kasa, M., Xin, C.J., Kichin, S. & Hussain, K. (2019). Personality and turnover intention among hotel employees in Sarawak: Role of flow as mediator. Humanities & Social Sciences Reviews, 7(5), 545-550. (SCOPUS-Indexed)
  • Tan, K.L., Memon, M.A., Sim, P.L., Leong, C.M., Soetrisno, F.K. & Hussain, K. (2019). Intention to use mobile payment system by ethnicity: A partial least squares multi-group approach. Asian Journal of Business Research, 9(1), 36-59 (SCOPUS-Indexed)
2018
  • Kasim, A., Ekinci, Y., Altinay, L. & Hussain, K. (2018). Impact of market orientation, organizational learning and market conditions on small and medium-size hospitality enterprises. Journal of Hospitality Marketing & Management. 27(7), 855-875 (Scopus & SSCI). (ISI-Indexed)
  • Konar, R. & Hussain, K. (2018). Investigating the expenditure and experience of international conference delegates visiting Malaysia. Journal of Global Business Insights, 3(2), 27-40.
  • Manhas, P.S., Hussain, K., Kumar, J. & Sharma, P. (2018). Tourism endorsement in sacred Jammu and Kashmir: A research on peace and tranquillity. OTTOMAN Journal of Tourism and Management Research, 3(1), 213-226.
  • Konar, R., Ali, F., and Hussain, K., (2018), "Empowerment in Hospitality Service Leadership: A Moderated Mediation Approach", Asia-Pacific Journal of Innovation in Hospitality and Tourism, (7)2, 21-38. (SCOPUS-Indexed)
2017
  • Ali, F., Hussain, K. & Ryu, K. (2017). Resort hotel service performance (RESERVE): An instrument to measure tourists’ perceived service performance of resort hotels. Journal of Travel and Tourism Marketing, 34(4), 556-569 (ISI-Indexed)
  • Hussain, K., Kumar, J., Kannan, S. & Nor, M.M. (2017). Investigating the size and economic value of business tourist market in Malaysia. Event Management, 21(4), 497-514 (SCOPUS-Indexed)
  • Ali, F., Hussain, K., Nair, V. & Nair, P.K. (2017). Stakeholders' perceptions & attitudes towards tourism development in a mature destination. Tourism: An International Interdisciplinary Journal, 65(2). 173-186 (SCOPUS-Indexed)
  • Ali, F., Hussain, K., Konar, R. & Jeon, H.M. (2017). The effect of technical and functional quality on guests’ perceived hotel service quality and satisfaction: A SEM-PLS analysis. Journal of Quality Assurance in Hospitality and Tourism. 18(3), 354-378 (SCOPUS-Indexed)
  • Veerakumaran, B., Hussain, K. & Chung, E.C.Y. (2017). Service innovation: Unfolding the future for the hospitality industry through touch points. TEAM Journal of Hospitality & Tourism, 14(1), 67-75.
  • Keling, W., Entebang, H. & Hussain, K. (2017). Dayak homestay entrepreneurs innovation characteristics. Journal of Tourism and Management Research, 2(2), 101-112.
2016
  • Nadiri, H. & Hussain, K. (2016). Zone of tolerance for health services: A diagnostic model of public and private hospital service quality. Argumenta Oeconomica/The Economic Argument, 2(37), 245-280 (ISI-Indexed)
  • Ali, F., Nair, P.K., Hussain, K. (2016). An assessment of students’ acceptance and usage of computer supported collaborative classrooms in hospitality and tourism schools. Journal of Hospitality, Leisure, Sport & Tourism Education, 18(1), 51-60. (SCOPUS-Indexed)
  • Ali, F., Omar, R. & Hussain, K. (2016). Diagnosing customers experience, emotions and satisfaction in Malaysian resort hotels. European Journal of Tourism Research, 12(1), 25-40 (SCOPUS-Indexed)
  • Ali, F., Ryu, K. & Hussain, K. (2016). Influence of experiences on memories, satisfaction and behavioral intentions: A study of creative tourism. Journal of Travel and Tourism Marketing, 33(1), 85-100 (SCOPUS-Indexed)
  • Gana, M.A., Thomas, T.K. & Hussain, K. (2016). Consumers’ value perspective on location-based service application as a mobile marketing tool. Tourism Spectrum, 2(1), 28-36.
  • Kumar, J., & Hussain, K. (2016). Factors Affecting Medical Tourism Destination Selection: A Malaysian Perspective. International Interdisciplinary Business-Economics Advancement Journal (IIBA), 1(1), 1-10.
     
2015
  • Teare, R., Nair, V., Hussain, K., Chiun, L.O. & Ari Ragavan, N. (2015). Editorial: Benchmarking innovations and new practices in rural tourism development: How do we develop more sustainable and responsible rural tourism? Worldwide Hospitality and Tourism Themes, 5(7), 2-4 (SCOPUS-Indexed)
  • Hussain, K., Ali, F., Ari Ragavan, N. & Manhas, P.S. (2015). Sustainable tourism and resulting resident satisfaction at Jammu & Kashmir, India. Worldwide Hospitality and Tourism Themes, 5(7), 486-499 (SCOPUS-Indexed)
  • Nair, V., Hussain, K., Lo, M.C., Ari Ragavan, N. (2015). Conclusion: Benchmarking innovations and new practices in rural tourism development: How do we develop a more sustainable and responsible rural tourism in Asia? Worldwide Hospitality and Tourism Themes, 5(7), 530-534 (SCOPUS-Indexed)
  • Kulbulova, A., Hussain, K., Rahimi, R. & Ekiz, E.H. (2015). Residents’ perception of tourism development in Almaty, Kazakhstan. Tourism Development Journal, 13(1), 1-14.
2014
  • Bindal, P., Bindal, U., Safi, S.Z., Hussain, K., Radzi, A. & Safwan, H. (2014). Dental students’ perceptions on patients with HIV or Hepatitis B infection. Annual Research & Review in Biology, 4(24), 3646-3656 (SCOPUS-Indexed)
  • Hussain, K., Ari Ragavan, N. & Kumar, J. (2014). Micro-impacts and benefits of business tourism in Malaysia: A comparative analysis for year 2011-2012. Asia-Pacific Journal of Innovation in Hospitality and Tourism, 3(2), 259-279 (SCOPUS-Indexed)
  • Konar, R., Kumar, J. & Hussain, K. (2014). Determinants of the emerging terrorist threats to luxury hotels: A case study of Pakistan. TEAM Journal of Hospitality & Tourism, 11(1), 41-53.
  • Ali, F., Rezaei, S., Hussain, K. & Ari Ragavan, N. (2014). International business travellers’ experience with luxury hotel restaurants: The impact of foodservice experience and customer satisfaction on dining frequency and expenditure. International Journal of Hospitality and Event Management, 1(2), 164-186.
  • Subramonian, H., Hussain, K. Haddad, F. (2014). Determinants of e-satisfaction of travel websites in China. Tourism Development Journal, 11-12(1), 1-18.
2013
  • Teare, R., Nair, V., Hussain, K. & Ramachandran, S. (2013). Editorial: Contemporary responsible rural tourism innovations: What are the emerging contemporary rural tourism innovations and how are they enhancing responsible tourism practices in Malaysia? Worldwide Hospitality and Tourism Themes, 5(4), 313-314 (SCOPUS-Indexed)
  • Nair, V. & Hussain, K. (2013). Conclusions: Contemporary responsible rural tourism innovations: What are the emerging contemporary rural tourism innovations and how are they enhancing responsible tourism practices in Malaysia? Worldwide Hospitality and Tourism Themes, 5(4), 412-416 (SCOPUS-Indexed)
  • Tanamas, P. & Hussain, K. (2012). Online marketing opportunities and challenges for restaurants. TEAM Journal of Hospitality & Tourism, 9(1). 39-53.
  • Hussain, K., Mothiravally, V., Shahi, M. & Ekiz, E.H. (2012). Strategic analysis of medical tourism: A case study of North Cyprus. Journal of Hospitality Application & Research, 7(2), 25-39.
  • Hussain, K., Ekiz, H.E. & Koker, N.E. (2012). Hizmet kalitesi algilanmasi: KKTC otellerinde yapilan ampirik bir calisma/Perceptions of service quality: An empirical study on KKTC hotels. Turkbilim/Turkish Science Journal, 2(June), 49-66.
2011
  • Nadiri, H., Hussain, K. & Kandampully, J. (2011). Zone of tolerance for higher education services: A diagnostic model of service quality towards student services. Eğitim ve Bilim/Education and Science, 36(159), 112-126 (ISI-Indexed)
  • Hussain, K. & Birol, C. (2011). The assessment of non-academic and academic service quality in higher education. EuroAsian Journal of Educational Research, 11(42), 1-21 (ISI-Indexed)
  • Sumaco, F.T. & Hussain, K. (2011). Evaluation of service recovery strategies in hotel industry: Front office department’s perspective. TEAM Journal of Hospitality & Tourism, 8(1), 44-51.
2010
  • Hussain, K., Ekiz, E.H. & Ari Ragavan, N. (2010). Congress tourism in North Cyprus: Analyzing current situation and planning for the future. Tourism Development Journal, 8(1), 33-52.
2009
  • Nadiri, H., Kandampully, J. & Hussain, K. (2009). Zone of tolerance for banks: A diagnostic model of service quality. The Service Industries Journal, 29(11), 1547-1564 (SSCI). (ISI-Indexed)
  • Nadiri, H., Kandampully, J. & Hussain, K. (2009). Student perceptions of service quality in higher education. Total Quality Management & Business Excellence, 20(5), 523-535 (ISI-Indexed)
  • Hussain, K. & Ekiz, E.H. (2009). Perceptions of service quality through interaction, physical environment and outcome qualities of hotel services. Journal of Hospitality Application & Research, 4(1), 26-40.
2008
  • Nadiri, H., Hussain, K., Ekiz, E.H. & Erdogan, S. (2008). An investigation on the factors influencing passengers loyalty in the North Cyprus national airline. The TQM Journal, 20(3), 265-280 (SCOPUS-Indexed)
2007
  • Alipour, H., Altinay, M., Hussain, K. & Sheikhani, N. (2007). Perceptions of the beach users: A case study of the coastal areas of North Cyprus towards establishment of a carrying capacity. Tourism Analysis: An Interdisciplinary Tourism & Hospitality Journal, 12(3), 175-190 (SCOPUS-Indexed)
  • Altinay, L., Var, T., Hines, S. & Hussain, K. (2007). Barriers to sustainable tourism development in Jamaica. Tourism Analysis: An Interdisciplinary Tourism & Hospitality Journal, 12(1/2), 1-13 (SCOPUS-Indexed)
  • Hussain, K. & Ekiz, E.H. (2007). Percepcion de la calidad en el servicio de las empresas aereas del Norte de Chipre: Una aplicacion del analisis lineal de patrones/Perceptions of service quality in North Cyprus airline industry: A path analysis application. Estudios y Perspectivas en Turismo/Studies and Perspectives in Tourism, 16(3), 341-360.
  • Ekiz, E.H., Hussain, K. & Babacan, E. (2007). Müşterilerin Kuzey Kıbrıs Türk Cumhuriyeti ulusal havayolları’nın hizmet kalitesine yönelik Algılamaları/Service quality perceptions of airline passengers: National airlines of Turkish Republic of Northern Cyprus. Seyahet Ve Otel İşletmeciliği Dergisi/Journal of Travel and Tourism Research, 5(1), 15-22.
2006
  • Alipour, H., Altinay, M., Hussain, K. & Sheikhani, N. (2006). Perceptions of the beach users: A case study of the coastal areas of North Cyprus towards establishment of a “carrying capacity”. Hospitality Review, 24(2), 28-48.
2005
  • Nadiri, H. & Hussain, K. (2005). Diagnosing the zone of tolerance for hotel services. Managing Service Quality, 15(3), 259-277 (ISI-Indexed)
  • Nadiri, H. & Hussain, K. (2005). Perceptions of service quality in North Cyprus hotels. International Journal of Contemporary Hospitality Management, 17(6), 469-480 (ISI-Indexed)
  • Altinay, M. & Hussain, K. (2005). Sustainable tourism development: A case study of North Cyprus. International Journal of Contemporary Hospitality Management, 17(3), 272-280 (ISI-Indexed)
  • Keyvan, A. & Hussain, K. (2005). Integrating food hygiene into quantity food production systems. Nutrition and Food Science, 35(3), 169-183 (SCOPUS-Indexed)
2003
  • Hussain, K., Khan, A. & Bavik, A. (2003). The effect of job performance on frontline employee job satisfaction and quitting intent: The case of hotels in Turkish Republic of Northern Cyprus. EMU Journal of Tourism Research, 4(1-2), 85-94
Article in Proceeding
2017
  • Konar, R., Mothiravally, V. & Hussain, K. (2017). Rethinking service innovation in healthcare service delivery design: An exploratory sequential approach. 15th APacCHRIE Conference: The Future of Hospitality and Tourism Opportunity and Challenges, 31 May - 3 June, Bali, Indonesia.
2016
  • Nair, V., Ari Ragavan, N., Hussain, K., Ali, F. (2016). Re-vitalising Port Dickson as a leading beach resort tourism destination in Malaysia: A benchmarking approach. International Hospitality and Tourism Conference: Heritage, Culture & Society, 10-12 October, Bandung, Indonesia. (SCOPUS-Indexed)
  • Hussain, K., Konar, R. & Ali, Faizan (2016). Measuring service innovation performance through team culture and knowledge sharing behavior in hotel services: A PLS approach. 6th International Research Symposium in Service Management (IRSSM-6), MARA University of Technology, 11-15 August, Kuching, Malaysia
  • Nair, V., Hussain, K., Ali, F. & Singh, S. (2016). A qualitative approach in benchmarking beach destinations to re-vitalise Port Dickson as a leading beach resort tourism destination in Malaysia. 14th APacCHRIE Conference: Crisis Management and Business Continuity in the Tourism Industry, 11-13 May, Bangkok, Thailand
2015
  • Celkan, G., Green, L. & Hussain, K. (2015). Student perceptions of teacher respect toward college students. 6th World Conference on Educational Sciences (WCES-2014), 06-09 February, Malta (SCOPUS-Indexed)
  • Tan, A.L., Hussain, K. & Sambasivan, M. (2015). Study of influence of culture tightness-looseness on employee service recovery performance at five star hotel using experimental vignette approach. 21st Asia Pacific Tourism Association Conference, 14-17 May, Subang Jaya, Malaysia
2014
  • Ali, F., Hussain, K. & Ari Ragavan, N. (2014). Romance of experience, satisfaction and behavioral intentions: An empirical examination of international delegates in academic conferences. 4th International Conference on Tourism Research (4ICTR), 9-11 December 2014, Kota Kinabalu, Malaysia
  • Ali, F., Ryu, K., & Hussain, K. (2014). Creative tourists’ experience, memories, satisfaction and behavioral intentions. World Hospitality & Tourism Forum, 26-28 June 2014, Seoul, Republic of Korea.
  • Ali, F., Hussain, K. & Omar, R. (2014). An assessment of service experience, emotions and behavioral intentions in resort hotels. 12th APacCHRIE Conference: Breaking Barriers Shifting Gears, 21-24 May 2014, Kuala Lumpur, Malaysia.
  • Sumaco, F.T., Imrie, B.C. & Hussain, K. (2014). The consequence of Malaysian national culture values on hotel branding. 5th Asia-Euro Conference 2014 in Tourism, Hospitality and Gastronomy, Creating Opportunities Through Innovation: The Future of Tourism and Hospitality in Asia, 19-21 May 2014, Taylor’s University, Subang Jaya, Malaysia
  • Sumaco, F.T., Hussain, K. & Imrie, B.C. (2014). Perceptions of Malaysian hotel managers: The relationship between hotel branding and national culture values. 12th APacCHRIE Conference: Breaking Barriers Shifting Gears, 21-24 May 2014, Kuala Lumpur, Malaysia.
  • Ali, F., Hussain, K. & Ari Ragavan, N. (2014). Memorable customer experience: Examining the effects of customers experience on memories and loyalty in Malaysian resort hotels. 5th Asia-Euro Conference 2014 in Tourism, Hospitality and Gastronomy, Creating Opportunities Through Innovation: The Future of Tourism and Hospitality in Asia, 19-21 May 2014, Taylor’s University, Subang Jaya, Malaysia.
  • Kumar, J. & Hussain, K. (2014). Evaluating tourism’s economic effects: Comparison of different approaches. 5th Asia-Euro Conference 2014 in Tourism, Hospitality and Gastronomy, Creating Opportunities Through Innovation: The Future of Tourism and Hospitality in Asia, 19-21 May 2014, Taylor’s University, Subang Jaya, Malaysia
  • Hussain, K., Ari Ragavan, N. & Kumar, J. (2014). A periodic comparison of micro impacts and benefits of business tourism in Malaysia. 12th APacCHRIE Conference: Breaking Barriers Shifting Gears, 21-24 May 2014, Kuala Lumpur, Malaysia.
2012
  • Tanamas, P. & Hussain, K. (2012). Online marketing opportunities and challenges for restaurants in Malaysia. 4th Asia-Euro Conference 2012 in Tourism, Hospitality and Gastronomy, The Way Forward: Exploring Multidisciplinary Approaches, 28 November - 1 December, 2012, Taylor’s University, Subang Jaya, Malaysia.
  • Hussain, K., Cheng, T. & Sumaco, F.T. (2012). Measuring service quality of Hainan island hotel accommodations. 4th Asia-Euro Conference 2012 in Tourism, Hospitality and Gastronomy, The Way Forward: Exploring Multidisciplinary Approaches, 28 November - 1 December, 2012, Taylor’s University, Subang Jaya, Malaysia.
  • Hussain, K., Nayve JR, R.M., Ari Ragavan, N. (2012). Micro impacts and benefits of business tourism in Malaysia: A case study of Kuala Lumpur Convention Centre. 3rd International Conference on Business, Economics and Tourism Management, 27-28 October 2012, International Economics Development Research Center (IEDRC), Hong Kong, Republic of China
  • Sumaco, F.T., Hussain, K. & Imrie, B. (2012). Corporate service brand development: A conceptual framework. 3rd International Research Symposium in Service Management: Service Imperatives in the New Economy: Localization and Globalization, 3-7 July 2012, University of International Business and Economics, Beijing, China
  • Kumar, J., Hussain, K. & Shahi, M. (2012). An evaluation of the factors for medical tourism destination selection. 11th Asia Pacific Forum for Graduate Students Research in Tourism (APF) and International Convention & Expo Summit 2012 (ICES), 22-24 May 2012, Hong Kong, Republic of China.
2010
  • Mothiravally, V., Shahi, M. Hussain, K. & Ekiz, E.H. (2010). Strategic analysis of medical tourism: A case study of an island destination. Regional Conference on Tourism Research, 13-14 December 2010, Penang, Malaysia.
  • Ekiz, E. H., Ari Ragavan, N. & Hussain, K. (2010). Managing guest complaints: Learning from Hong Kong hoteliers. 3rd Asia-Euro Conference 2010 in Tourism, Hospitality and Gastronomy, Transformation and Modernisation in Tourism, Hospitality and Gastronomy, 24-26 November 2010, Taylor’s University, Subang Jaya, Malaysia
  • Arasli, H., Ekiz, E.H. & Hussain, K. (2010). Perceived impact of tourism development by residents of Republic of Tatarstan. 3rd Asia-Euro Conference 2010 in Tourism, Hospitality and Gastronomy, Transformation and Modernisation in Tourism, Hospitality and Gastronomy, 24-26 November 2010, Taylor’s University, Subang Jaya, Malaysia
  • Ekiz, E.H., Nair, P.K. & Hussain, K. (2010). Measuring the service quality in car rental services: Purifying RENTQUAL instrument with Chinese tourist data. 4th Tourism Outlook & 3rd ITSA Conference, 30 November - 3 December 2010, Selangor, Malaysia
  • Hussain, K., Nadiri, H. & Ari Ragavan, N. (2010). Measuring service quality of travel agents: An exploratory study. Annual International Conference on Global Business, 16-18 June 2010, Riyadh, Saudi Arabia.
2008
  • Nadiri, H. & Hussain, K. (2008). “Quality” – is a magic word for customer satisfaction: A study to diagnose how tourist perceives the quality of hotel services. 26th EuroCHRIE Conference: Building a Legacy, Living the Dream: 2020 Vision for Hospitality and Tourism, 11-14 October 2008, Dubai, UAE
2006
  • Alipour, H., Altinay, M., & Hussain, K. (2006). Perceptions of the beach users: A case study of the coastal areas of the North Cyprus towards a ‘carrying capacity’ establishment. Tourism Conference: New Perspectives and Values in World Tourism & Tourism Management in the Future, 20-26 November 2006, Alanya, Turkey
  • Ekiz, E. H., Hussain, K. & Bavik, A. (2006). Perceptions of service quality in North Cyprus national airline. 18th Biennial International Congress: New Trends in Tourism and Hospitality Management, 03-05 May 2006, Opatija, Croatia.
2002
  • Hussain, K. & Ozgurer, G. (2002). Training, developments and technology: A review of human resource management in Turkish organizations and tourism industry. 1st International Tourism Congress: Challenges and Prospects for the New Millennium, 20-23 November 2002, Famagusta, North Cyprus.
  • Ozdogac, H., Hussain, K. & Nadiri, H. (2002). The effect of tourism on small island state economies: A case of the Turkish Republic of Northern Cyprus. 1st International Tourism Congress: Challenges and Prospects for the New Millennium, 20-23 November 2002, Famagusta, North Cyprus.
SUPERVISION
(Title of Thesis),(Name of Candidates),(Academic Level),(Role)
ONGOING
  • CHANG YEE SHAN  (Co-supervisor (Internal))
  • LIN SHIZHEN  (Main Supervisor)
  • LYDIA KONG BOW YAN  (Main Supervisor)
  • MOHAMED UZAIN  (Main Supervisor)
  • MOHAMAD KHLAIF AHMAD QABLAN  (Main Supervisor)
  • MENG XUEYING  (Main Supervisor)
  • ASFANDYAR CHEEMA  (Main Supervisor)
PRESENTATION
(Title),(Event),(Date Presented),(Organiser),(Level)
ORAL PRESENTER
  • Rethinking service innovation in healthcare service delivery design: An exploratory sequential approach, 15th APacCHRIE Conference: The Future of Hospitality and Tourism Opportunity and Challenges, 31/05/2017 (International)
  • Re-vitalising Port Dickson as a leading beach resort tourism destination in Malaysia: A benchmarking approach, International Hospitality and Tourism Conference: Heritage, Culture & Society, 10/10/2016 (International)
  • Measuring service innovation performance through team culture and knowledge sharing behavior in hotel services: A PLS approach, 6th International Research Symposium in Service Management (IRSSM-6), 11/08/2016 (National)
AWARDS AND STEWARDSHIP
(Name of Award/Stewardship),(Award Category),(Awarding Institution),(Year Awarded),(Type of Award)
  • Excellence in Research and Innovation World Hospitality & Tourism Forum, Seoul, Republic of Korea, Conference, Korea University, 2014 (Best Paper Award)
  • President Award: Excellence in Research and Innovation , Competition, Taylor's University, 2013 ( Excellence in Research and Innovation )