Curriculum Vitae

PERSONAL DETAILS

Associate Professor Dr Muslim Amin


ACADEMIC QUALIFICATION
(Qualification),(Institution)
  • Doctor of Philosophy, UNIVERSITI KEBANGSAAN MALAYSIA, Malaysia
  • Master in Business Administration, UNIVERSITI KEBANGSAAN MALAYSA, Malaysia
  • Bachelor in Management, UNIVERSITAS SYIAH KUALA, Indonesia
AREAS OF EXPERTISE
(Area)
  • Marketing (Services Management, Quality and Operations Management)
TEACHING
(Course Title),(Level of Study),(Institution),(Month/Year)
  • Production & Operations Management, Bachelor Degree, Taylor's University (08/2018)
  • Operations Management, Bachelor Degree, King Saud University, Saudi Arabia (01/2018)
  • Marketing Research, PhD, King Saud University, Saudi Arabia (09/2018)
  • Operations Management, Bachelor Degree, King Saud University, Saudi Arabia (09/2017)
  • Operations Management, Master Degree, King Saud University, Saudi Arabia (09/2017)
PUBLICATIONS
(Title of publication in APA style)
Article in Journals
2018
  • Mirza Tabrani, Muslim Amin, Ahmad Nizam, (2018) "Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships", International Journal of Bank Marketing, Vol. 36 Issue: 5, pp.823-848 (ISI-Indexed)
      
  • Milad Kalantari Shahijan, Sajad Rezaei, Muslim Amin, (2018) "Qualities of effective cruise marketing strategy: Cruisers’ experience, service convenience, values, satisfaction and revisit intention", International Journal of Quality & Reliability Management, Vol. 35 Issue: 10, pp.2304-2327 (ISI-Indexed)
     
  • Muhammad Adnan Khurshid, Muslim Amin, Wan Khairuzzaman Wan Ismail, (2018) "Total quality and socially responsible management (TQSR-M): An integrated conceptual framework", Benchmarking: An International Journal, Vol. 25 Issue: 8, pp.2566-2588. (ISI-Indexed)
     
2017
  • Muslim Amin, Abdullah Mohamed Aldakhil, Chengzhong Wu, Sajad Rezaei, Cihan Cobanoglu, (2017) "The structural relationship between TQM, employee satisfaction and hotel performance", International Journal of Contemporary Hospitality Management, Vol. 29 Issue: 4, pp.1256-1278 (ISI-Indexed)
      
2016
  • Muslim Amin , (2016),"Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty", International Journal of Bank Marketing, Vol. 34 Iss 3 pp. 280 - 306 (ISI-Indexed)
      
  • Milad Kalantari Shahijan, Sajad Rezaei & Muslim Amin (2016). International students’ course satisfaction and continuance behavioral intention in higher education setting: an empirical assessment in Malaysia, Asia Pacific Educ. Rev. (2016) 17:41–62 (ISI-Indexed)
     
  • Faizan Ali, Muslim Amin & Cihan Cobanoglu (2016) An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry, Journal of Hospitality Marketing & Management, 25:4, 449-475 (ISI-Indexed)
     
  • Sajad Rezaei, Milad Kalantari Shahijan, Muslim Amin & Wan Khairuzzaman Wan Ismail (2016) Determinants of App Stores Continuance Behavior: A PLS Path Modelling Approach, Journal of Internet Commerce, 15:4, 408-440 (SCOPUS-Indexed)
     
  • Muslim Amin Ramayah Thurasamy Abdullah M. Aldakhil Aznur Hafeez Bin Kaswuri , (2016),"The effect of market orientation as a mediating variable in the relationship between entrepreneurial orientation and SMEs performance", Nankai Business Review International, Vol. 7 Iss 1 pp. 39 - 59 (SCOPUS-Indexed)
     
  • Faizan Ali, Muslim Amin & Kisang Ryu (2016) The Role of Physical Environment, Price Perceptions, and Consumption Emotions in Developing Customer Satisfaction in Chinese Resort Hotels, Journal of Quality Assurance in Hospitality & Tourism, 17:1, 45-70 (SCOPUS-Indexed)
     
  • Sajad Rezaei, Muslim Amin, Minoo Moghaddam, Norshidah Mohamed , (2016),"3G post adoption users experience with telecommunications services", Nankai Business Review International, Vol. 7 Iss 3 pp. 361 - 394 (SCOPUS-Indexed)
     
  • Sajad Rezaei, Faizan Ali, Muslim Amin, Sreenivasan Jayashree , (2016),"Online impulse buying of tourism products", Journal of Hospitality and Tourism Technology, Vol. 7 Iss 1 pp. 60 - 83 (SCOPUS-Indexed)
     
2015
  • Muslim Amin. (2015). The effect of entrepreneurship orientation and learning orientation on SMEs’ performance: an SEM-PLS approach. Journal International Business and Entrepreneurship Development, Vol. 8, No. 3, p.215-230. (SCOPUS-Indexed)
     
  • Muslim Amin., Uthamaputhran, S., and Ali, F., (2015), “The effectiveness of green product positioning and marketing strategies towards purchase intention in Malaysia”, International Journal of Innovation and Learning, Vol.17 No.4, pp.516-528 (SCOPUS-Indexed)
     
  • Moghaddam, H.A., Rezaei, S., and Muslim Amin. (2015), “Examining job seekers’ perception and behavioral intention toward online recruitment: a PLS path modeling approach”, Journal of Global Business Advancement, Vol.3 No.8, pp.305-326 (SCOPUS-Indexed)
     
  • Muslim Amin., Rezaei, S., & Tavana, F.S. (2015), Gender differences and consumer’s repurchase intention: the impact of trust propensity, usefulness and ease of use for implication of innovative online Retailing, International Journal of Innovation and Learning, Vol.17 No. 2, pp. 217-233 (SCOPUS-Indexed)
     
2014
  • Sajad Rezaei, Muslim Amin & Wan Khairuzzaman Wan Ismail (2014). Examining repurchase intention of experienced online shoppers: An empirical study on post adopted online Shoppers, International Journal of Retail and Distribution Management, Vol. 42 Iss.5, pp. 390-421 (ISI-Indexed)
     
  • Muslim Amin, Sajad Rezaei, Maryam Abolghasemi , (2014),"User satisfaction with mobile websites: the impact of perceived usefulness (PU), perceived ease of use (PEOU) and trust", Nankai Business Review International, Vol. 5 Iss 3 pp. 258 - 274 (ISI-Indexed)
     
  • Faizan Ali and Muslim Amin (2014) ‘The influence of physical environment on emotions, customer satisfaction and behavioural intentions in Chinese resort hotel industry’, J. Global Business Advancement, Vol. 7, No. 3, pp.249–266. (SCOPUS-Indexed)
     
  • Muslim Amin, Wan Khairuzzaman Wan Ismail, Siti Zaleha Abdul Rasid and Richard Deverson Andrew (2014). The impact of human resource management practices on performance: Evidence from a public university in Malaysia. The TQM Journal, Vol. 26 No.2, pp. 125-142. (SCOPUS-Indexed)
     
  • Yuan Zhou, and Muslim Amin (2014). Factors affecting online brand community commitment: A conceptual model and framework, Journal of Technology Management in China, Vol. 9 No.1, pp. 24-36. (SCOPUS-Indexed)
     
2013
  • Muslim Amin, Zatilaziya Yahya, Wan Faizatul Aniza Ismayatim, Siti Zaroha Nasharuddin, & Emilia Kassim (2013), “Service quality dimension and customer satisfaction: An empirical study in the Malaysian hotel industry”. Services Marketing Quarterly, 34:2, 115-125 (ISI-Indexed)
     
  • Muslim Amin, Zaidi Isa, and Rodrigue Fontaine (2013),"Islamic Banks: Contrasting the drivers of customer satisfaction, image, trust, and loyalty of Muslim and Non-Muslim customers in Malaysia". International Journal of Bank Marketing, Vol. 31 Iss. 2, pp.79-97. (ISI-Indexed)
     
  • Sajad Rezaei, and Muslim Amin. (2013). Factors influencing online repurchase behavioral intention of university students in Malaysia. Journal for Global Business Advancement, Vol. 6 No. 2, pp.92-119 (SCOPUS-Indexed)
     
  • Muslim Amin., and Siti Zahora Nasharudin (2013). Hospital service quality and its effect on patient satisfaction and behavioral intentions. Clinical Governance: An International Journal, Vol. 18 Iss.3, pp.238-254 (SCOPUS-Indexed)
     
2011
  • Muslim Amin., Zaidi Isa., & Rodrigue Fontaine (2011), “The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banking”. The Service Industries Journal, Vol. 31, Issue 9-10, pp. 1519-1532 (ISI-Indexed)
     
2008
  • Muslim Amin and Zaidi Isa (2008), “An examination of the relationship between service quality perception and customer satisfaction: A SEM approach towards Malaysian Islamic banking”. International Journal of Islamic Middle Eastern Finance and Management, Vol. 1 No. 3, pp. 191-209. (ISI-Indexed)
     
SUPERVISION
(Title of Thesis),(Name of Candidates),(Academic Level),(Role)
COMPLETED
  • CONSUMER EXPERIENCE DYNAMICS IN BUILDING IMMERSIVE AND EXPERIENTIAL ONLINE RETAIL, Sajad Rezaei, PhD/ Doctoral  (Main Supervisor)
  • THE IMPACT OF TOTAL QUALITY MANAGEMENT AND CORPORATE SOCIAL RESPONSIBILITY ON BUSINESS PERFORMANCE IN PAKISTANI INDUSTRIES CONTEXT , Muhammad Adnan Khurshid, PhD/ Doctoral  (Co-supervisor (External))
ONGOING
  • LAMYA NOAMAN HASAN ALSHORBAJI  (Main Supervisor)
  • CLIFTTON BABA ANAK NYEPIT  (Co-supervisor (Internal))
  • SUNITHA MARY A/P VIAPULAM  (Co-supervisor (Internal))
  • SYADWAN HANANI BT AHMAD  (Main Supervisor)
  • ZHENG QIAN  (Main Supervisor)
  • JIANG FEI  (Main Supervisor)
  • THAMLEEKA MOHAMED  (Co-supervisor (Internal))
AWARDS AND STEWARDSHIP
(Name of Award/Stewardship),(Award Category),(Awarding Institution),(Year Awarded),(Type of Award)
  • KMIT-AGBA Conference Bangkok, Thailand, 15-17 June 2013., Conference, King Mongkut's University of Technology Thonburi, 2013 (Best Paper Award)