Curriculum Vitae

PERSONAL DETAILS

Professor Dr Neethiahnanthan A/L M Ari Ragavan

  • Executive Dean - Faculty of Social Sciences & Leisure Management

  • Faculty of Social Sciences & Leisure Management
  •    603-5629 5516
  •   neethia.n@taylors.edu.my

ADMINISTRATIVE DUTIES
(Role),(Level),(Duration)
  • Executive Dean , Faculty of Hospitality & Tourism, 01/06/2017 to present
  • Dean, Sch of Hospitality,Tourism & Culinary Arts, 01/01/2009 to 31/05/2017
  • Programme Director, Taylor's College, School of Hospitality & Tourism, 01/01/2007 to 31/12/2008
  • Deputy Director of Studies,  Taylor's College, School of Hospitality & Tourism, 01/01/2006 to 31/12/2006
  • Assistant Director of Academic Affairs, Taylor's College, School of Hospitality & Tourism, 01/01/2003 to 31/12/2005
  • Head of Tourism, Languages & Management Studies, Taylor's School of Hotel Management, 01/01/1999 to 31/12/2002
  • Lecturer In-Charge Language Studies, Taylor's School of Hotel Management, 01/01/1997 to 31/12/1998
  • Lecturer, Taylor's School of Hotel Management, 01/01/1996 to 31/12/1996
ACADEMIC QUALIFICATION
(Qualification),(Institution)
  • Doctorate's Degree in Sociology, UNIVERSITY OF TOULOUSE II, France
  • Master of Education, UNIVERSITY OF MALAYA, Malaysia
  • Bachelor of Laws, UNIVERSITY OF LONDON, United Kingdom
  • Bachelor Of Arts (Education) with Honours, UNIVERSITI SAINS MALAYSIA, Malaysia
  • Train The Trainer, PEMBANBANGUNAN SUMBER MANUSIA BERHAD (PSMB), Malaysia
  • Executive Certificate in Event Management, UNIVERISITY OF TECHNOLOGY, Australia
PROFESSIONAL QUALIFICATION
(Qualification),(Institution)
  • Certified Hotel Administrator, AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE, United States
PROFESSIONAL MEMBERSHIP
(Organisation),(Role),(Duration),(Level)
  • Pacific Asia Travel Association (PATA), Board Member, 2019 to present (International)
  • ASEAN Tourism Research Association (ATRA), President, 2019 to present (International)
  • Travel and Tourism Research Association (TTRA), Asia Pacific Chapter Linked Member, 2019 to 2019 (International)
  • Tourism Educators Association Malaysia (TEAM), Member, 2018 to 2019 (National)
  • World Tourism Organization UNWTO, Affilate Member, 2017 to 2019 (International)
  • Malaysian French Chamber of Commerce and Industry (MFCCI), Member, 2017 to 2019 (National)
  • ASEAN Tourism Research Association (ATRA), President, 2017 to 2018 (International)
  • Pacific Asia Travel Association (PATA), Industry Council Member, 2017 to 2019 (International)
  • Asia Pacific Council on Hotel, Restaurant and Institutional Educators (APacCHRIE), Director of Education, 2015 to 2016 (International)
  • International Centre of Excellence in Tourism and Hospitality Education (THE-ICE), Member, 2013 to present (International)
  • ASEAN Tourism Research Association (ATRA), Secretary-General, 2013 to 2017 (International)
  • International Council for Hotel, Restaurant and Institutional Educators (iCHRIE), Member, 2013 to 2019 (International)
  • EUHOFA International Association of Hotel Schools, Member, 2013 to 2019 (International)
  • Malaysian Association of Hotels (MAH), Member, 2012 to 2019 (National)
  • Tourism Association of Malaysia (TEAM), Vice President, 2012 to 2014 (National)
  • Taylor's Toulouse University Centre (TTUC), Co-Director, 2010 to 2019 (International)
  • Tourism Association of Malaysia (TEAM), Deputy President, 2009 to 2011 (National)
  • Interdisciplinary Research on Tourism & Food (ERITA), Associate member, 2004 to 2004 (International)
  • Pacific Asia Travel Association (PATA), Member, 2004 to 2019 (International)
  • Tourism Association of Malaysia (TEAM), Committee member, 2003 to 2008 (National)
AREAS OF EXPERTISE
(Area)
  • Hotel Business Management
  • Higher Education
  • ASEAN Tourism
RESEARCH INTEREST
(Research Area)
  • Hotel Sales, Marketing and Innovation
  • Tourism Management and Development
  • Higher Education Models and System
TEACHING
(Course Title),(Level of Study),(Institution),(Month/Year)
  • International Law of Hospitality, Master Degree, Taylor's University (04/2018)
  • Business of Hospitality & Tourism, Bachelor Degree, Taylor's University (01/2012)
  • Business of Hospitality & Tourism, Bachelor Degree, Taylor's University (01/2011)
  • Business of Hospitality & Tourism, Bachelor Degree, Taylor's University (01/2010)
  • Hospitality & Tourism Law, Master Degree, Taylor's University (01/2008)
  • Hospitality & Tourism Law, Bachelor Degree, Taylor's University (01/2007)
  • Business of Hospitality & Tourism , Bachelor Degree, Taylor's University (01/2007)
  • Hospitality & Tourism Law, Master Degree, Taylor's University (01/2007)
  • Business of Hospitality & Tourism , Bachelor Degree, Taylor's University (01/2006)
  • Hospitality & Tourism Law, Bachelor Degree, Taylor's University (01/2006)
  • Business of Hospitality & Tourism , Bachelor Degree, Taylor's University (01/2005)
  • Hospitality & Tourism Law, Bachelor Degree, Taylor's University (01/2005)
  • Hospitality & Tourism Law, Bachelor Degree, Taylor's University (01/2004)
  • Business of Hospitality & Tourism , Bachelor Degree, Taylor's University (01/2004)
  • Business of Hospitality & Tourism , Bachelor Degree, Taylor's University (01/2003)
  • Hospitality & Tourism Law, Bachelor Degree, Taylor's University (01/2003)
  • Malaysian Studies, Bachelor Degree, Taylor's University (01/2003)
  • Malaysian Studies, Bachelor Degree, Taylor's University (01/2002)
  • Hospitality & Tourism Law, Bachelor Degree, Taylor's University (01/2002)
  • Malaysian Studies, Bachelor Degree, Taylor's University (01/2001)
  • Hospitality & Tourism Law, Bachelor Degree, Taylor's University (01/2001)
  • Hospitality & Tourism Law, Bachelor Degree, Taylor's University (01/2000)
  • Malaysian Studies, Bachelor Degree, Taylor's University (01/2000)
  • Hospitality & Tourism Law, Diploma, Taylor's University (01/1999)
  • Malaysian Studies, Diploma, Taylor's University (01/1999)
  • Malaysian Studies, Diploma, Taylor's University (01/1998)
  • Hospitality Law, Diploma, Taylor's University (01/1998)
  • Moral Studies, Diploma, Taylor's University (01/1997)
  • Hospitality Law, Diploma, Taylor's University (01/1997)
  • Malaysian Studies, Diploma, Taylor's University (01/1997)
  • Bahasa Malaysia, Diploma, Taylor's University (01/1997)
  • Bahasa Malaysia, Diploma, Taylor's University (01/1996)
PUBLICATIONS
(Title of publication in APA style)
Book
2015
  • Essentials to Food & Beverage Operations: A Guide to Mastering Restaurant Service Quality
Article in Journals
2016
  • Ali F., Zhou Y., Hussain K., Nair P.K., Ragavan N.A. (2016). Does Higher Education Service Quality Effect Student Satisfaction, Image and Loyalty? A Study of International Students in Malaysian Public Universities. Quality Assurance in Education, 24(1), pp.70-94 (ISI-Indexed)
2015
  • Hussain, K., Ali, F., Ragavan, N. A., & Manhas, P. S. (2015). Sustainable tourism and resulting resident satisfaction at Jammu and Kashmir, India. Worldwide Hospitality and Tourism Themes, 7(5), 486-499 (ISI-Indexed)
  • Nair, V., Hussain, K., Lo, M. C., & Ragavan, N. A. (2015). Benchmarking innovations and new practices in rural tourism development: How do we develop a more sustainable and responsible rural tourism in Asia? Worldwide Hospitality and Tourism Themes, 7(5), 530-534 (ISI-Indexed)
2014
  • Nair, V., Hussain, K., Poulain, J. P., Kahl, C., & Ragavan, N. A. (2014). Preface: 5th Asia Euro Conference 2014 in Tourism, Hospitality and Gastronomy. Procedia-Social and Behavioral Sciences, 144, 1-4 (SCOPUS-Indexed)
  • Ali, F., Rezaei, S., Hussain, K., & Ragavan, N. A. (2014). International business travellers’ experience with luxury hotel restaurants: the impact of foodservice experience and customer satisfaction on dining frequency and expenditure. International Journal of Hospitality and Event Management, 1(2), 164-186 (SCOPUS-Indexed)
  • Poulain, J. P., Laporte, C., Tibère, L., & Ragavan, N. A. (2014). International Higher Education Cooperation in Hospitality, Tourism and Food Studies: An Experience Conducted by the Taylor’s Toulouse University Center in Malaysia. Asia-Pacific Journal of Innovation in Hospitality and Tourism (APJIHT), 2(3), 1-19
  • Ali, F., Hussain, K., & Ragavan, N. A. (2014). Romance of Experience, Satisfaction and Behavioral Intentions: An Empirical Examination of International Delegates in Academic Conferences. In SHS Web of Conferences (Vol. 12, p. 01009). EDP Sciences
  • Hussain, K., Ragavan, N. A., & Kumar, J. (2014). Micro impacts and benefits of business tourism in Malaysia: a comparative analysis for 2011-2012. Asia-Pacific Journal of Innovation in Hospitality and Tourism, 3(2), 261-281.
  • Hussain, K., Ragavan, N. A., Kumar, J., & Nayve Jr, R. M. (2014). Micro-impacts and Benefits of Business Tourism in Malaysia: A Case Study of Kuala Lumpur Convention Centre. Asia-Pacific Journal of Innovation in Hospitality and Tourism (APJIHT), 1(3), 1-24
2011
  • Ekiz, E. H., Ragavan, N. A., & Hussain, K. (2011). How to Manage Guest Complaints: Global Implications from Hong Kong Hoteliers. Global Journal of Management and Business Research, 11(1)
Article in Proceeding
2014
  • Ali, Faizan; Hussain, Kashif; Ragavan, Neethiahnanthan Ari (2014). Memorable customer experience: examining the effects of customers experience on memories and loyalty in Malaysian resort hotels. 5TH ASIA-EURO CONFERENCE 2014 IN TOURISM, HOSPITALITY & GASTRONOMY, 144, pp.273-279 (ISI-Indexed)
     
  • Ragavan, Neethiahnanthan Ari; Subramonian, Hema; Sharif, Saeed Pahlevan (2014). Tourists' perceptions of destination travel attributes: An application to International tourists to Kuala Lumpur. 5TH ASIA-EURO CONFERENCE 2014 IN TOURISM, HOSPITALITY & GASTRONOMY, 144, pp.403-411 (ISI-Indexed)
     
  • Hussain, K., Ragavan, N. A. & Kumar, J. (May 2014). A Periodic Comparison of Micro Impacts and Benefits of Business Tourism in Malaysia. Paper Presentation at 12th APacCHIRE Conference 2014, Taylor’s University, Subang Jaya, Malaysia.
     
Other Publications
2015
  • Poulain, J. P., Smith, W., Laporte, C., Tibère, L., Ismail, M. N., Mognard, E., Ragavan, N. A. & Shamsul, A. B. (2015). Studying the consequences of modernization on ethnic food patterns: Development of the Malaysian Food Barometer (MFB). Anthropology of food - Research Project Report
  • Bouchon, F., Daya, P., & Ragavan, N. A. Hospitality Higher Education Talent Management Programme, STEP: A Stepping-Stone to Develop Future Hospitality Leaders - Research Project Report
2014
  • Hussain, K., Raghvan, N. A., & Kumar, J. A periodic comparison of micro impacts and benefits of business tourism in Malaysia. - Research Project Report
RESEARCH PROJECT
(Project title),(Role),(Duration),(Level)
  • Gamification in Hospitality Management Programme: Application of Hotel Management Simulation Game in Developing 21st Century Competencies, Project Leader, 2018 to 2020 (National)
  • Satiety-enhancing and satiation-enhancing food and beverage model development as weight management regime in Asian population, Co-researcher, 2017 to 2022 (Taylor's University)
  • Innovative technique in studying contextual eating behaviour, Co-researcher, 2017 to 2022 (Taylor's University)
  • Asian Food Barometer, Co-researcher, 2017 to 2022 (Taylor's University)
  • Human Capital Analysis of Hotel Industry in CLMV Countries: An Exploratory Study on the Demand and Supply Analysis of Human Capital Development of Hotels in CLMV Countries, Project Leader, 2015 to 2016 (Private)
  • Langkawi Google Glass Augmented Reality (AR): A Feasibility Study, Project Leader, 2014 to 2016 (Taylor's University)
  • Survey Research for Increasing the Potential of Port-Dickson as a Leading Beach Resort Tourism Destination, Consultant, 2014 (Taylor's University)
EVALUATION ACTIVITIES
(Activity),(Duration),(Category)
  • Between Pleasure and Displeasure: Disgust and other Reactions to Durian as a Tasting Stimulus, 2019 to 2019 (Thesis)
  • Air Asia Connectivity in Promoting Asian Integration: An Exploratory Case Study of Air Asia Malaysia, 2019 to 2019 (Thesis)
  • Eco-Tourism in Tamil Nadu 2015-2017, 2018 to 2019 (Thesis)
CONSULTANCY PROJECT
(Project title),(Organisation),(Duration),(Role),(Level)
  • Setting The Pace for Langkawi Tourism Academy In Langkawi Island ( Phase II) (For Ministry of Higher Education and Economic Planning Unit (EPU), Malaysia), Jabatan Pendidikan Kolej Komuniti, 01/01/2016 to 31/12/2018, Consultant  (Government Sector)
  • Micro-Impacts of Business Tourism in Malaysia, Malaysian Convention and Exhibition Bureau (MyCEB), 01/01/2016 to 31/12/2016, Co-Researcher (Private/Industrial Sector)
  • Environmentally & Socially Responsible Tourism Capacity Development Programme (ESRT), Vietnam National Administration of Tourism, 02/08/2013 to 31/07/2015, Consultant  (Private/Industrial Sector)
  • Setting Up Langkawi Tourism Academy In Langkawi Island: Transformation of KKL Into International Benchmark for Vocational Training (For Ministry of Higher Education and Economic Planning Unit (EPU), Malaysia), Jabatan Pendidikan Kolej Komuniti, 27/12/2012 to 31/12/2015, Consultant  (Government Sector)
  • Developing an ASEAN Tourism Research and Knowledge Transfer Framework: Strategies and Policies for Regional Integration and Development , ASEAN Tourism Research Association (ATRA), 01/01/2012 to 30/12/2015, Co-Researcher (Private/Industrial Sector)
SUPERVISION
(Title of Thesis),(Name of Candidates),(Academic Level),(Role)
COMPLETED
  • AN EXPLORATORY STUDY OF THE EMOTIONAL DISSONANCE BETWEEN ALL HIERARCHICAL LEVEL OF A PROJECT TEAM TRIGGERED BY A CORE CHANGE OF ENGINEERING SCOPE ON A CONSTRUCTION PROJECT, JEREMY CLAUDE CHARLIER  (Main Supervisor)
ONGOING
  • BENJAMIN APPIAH OSEI  (Main Supervisor)
  • PAZILAITI, ABULIKEMU  (Main Supervisor)
PRESENTATION
(Title),(Event),(Date Presented),(Organiser),(Level)
ORAL PRESENTER
  • Conceptualizing a Framework to Study Behavioral Intention of Tourists of Distinct Cultures towards Wearable Augmented Reality (AR) Application, 3rd International Hospitality and Tourism Conference 2016 & 2nd International Seminar on Tourism 2016, 10/10/2016 to 12/10/2016, Universiti Teknologi MARA Malaysia & Universitas Pendidikan Indonesia  (International)
  • Re-vitalizing Port Dickson as a Leading Beach Resort Tourism Destination in Malaysia: A Benchmarking Approach, 3rd International Hospitality and Tourism Conference 2016 & 2nd International Seminar on Tourism 2016, 10/10/2016 to 12/10/2016, Universiti Teknologi MARA Malaysia & Universitas Pendidikan Indonesia  (International)
  • Romance of Experience, Satisfaction and Behavioral Intentions: An Empirical Examination of International Delegates in Academic Conferences, 4th International Conference on Tourism Research (4ICTR), 09/12/2014 to 11/12/2014, Universiti Teknologi Mara; Universiti Sains Malaysia; Sustainable Tourism Research Cluster (International)
  • Memorable Customer Experience: Examining the Effects of Customers Experience on Memories and Loyalty in Malaysia Resort Hotels, 5th Asia Euro Conference 2014 in Tourism, Hospitality & Gastronomy, 19/05/2014 to 21/05/2014, Taylor's University; Universite de Toulouse Le Mirail (International)
  • Tourists' Perceptions of Destination Travel Attributes: An Application to International Tourist to Kuala Lumpur, 5th Asia Euro Conference 2014 in Tourism, Hospitality & Gastronomy, 19/05/2014 to 21/05/2014, Taylor's University; Universite de Toulouse Le Mirail (International)
INVITED SPEAKER
  • The 4th Industry Revolution and Transformation of Higher Education: Are We Ready for a Disruptive Future?, ASEAN Tourism Research Association (ATRA) Forum, 13/07/2018 to 13/07/2018, ATRA & LANITH (International)
  • Tourism as the Key National Economic Area - Case Study of Malaysia, All India Directors Conclave, 09/01/2016 to 09/01/2016, Indian Institute of Travel & Tourism (International)
  • The Micro-Impacts of Business Tourism in Malaysia, Euro-Asia Economic Forum 2015, 24/09/2015 to 26/09/2015, Xian Municipal Government and NGOs  (International)
  • Economic Transformation Programme : Does its work for Tourism in Malaysia, 7th China-ASEAN International Co-Operation Seminar on Private Education, 01/09/2014 to 05/09/2014, Education Department of Guizhou Province and the Secretariat of the Organizing Committee of CAECW (China-ASEAN Education Cooperation Week) (International)
  • A Periodic Comparison of Micro Impacts and Benefits of Business Tourism in Malaysia, 12th Asia Pacific CHRIE (APacCHRIE) Conference 2014, 21/05/2014 to 24/05/2014, Taylor's University; Asia Pacific CHRIE The Hospitality & Tourism Educators  (International)
  • The Impacts Business Tourism in Malaysia, Graduate Seminar, 09/12/2013 to 20/12/2013, University of Toulouse, France (University)
  • Value or Volume Tourism, Faculty Seminar , 23/10/2012 to 25/10/2012, University of Toulouse, France (University)
PLEANARY/KEYNOTE SPEAKER
  • Tourist Gaze 3.0: The ASEAN Gateway, 6th ASEAN Tourism Forum (ATF 2019), 28/06/2019 to 28/06/2019, ASEAN Tourism Research Association (ATRA) & Taylor's University  (International)
  • Future Proof Our Hospitality and Tourism Graduates in the Light of The Changing Face of Hospitality and Tourism, 4th International Hospitality & Tourism Conference (IHTC2018), 22/11/2018 to 22/11/2018, Universiti Teknology Mara (National)
  • Inspiring Global Experiences for Success in the Tourism Industry, PATA Youth Symposium 2018, 12/09/2018 to 12/09/2018, Pacific Asia Travel Association (PATA) (International)
  • Transformation and Modernization in Tourism, Hospitality and Gastronomy (Rapid Fire Session Thematic), 3rd Asia Euro Conference 2010 in Tourism, Hospitality & Gastronomy, 24/11/2010 to 26/11/2010, Taylor's University; Universite de Toulouse Le Mirail (International)
POSTER PRESENTER
  • Conceptualizing a Framework to Study Behavioral Intention of Tourists of Distinct Cultures towards Wearable Augmented Reality (AR) Application, Taylor's Research Fair 2016, 18/10/2016 to 20/10/2016, Taylor's University - Centre for Research Management (University)
OTHERS
  • Tourism Education 4.0: Creating Future Ready Graduates , 7th Asia Euro Conference in Tourism, Hospitality & Gastronomy 2018: Nurturing the Future of Tourism, 14/11/2018 to 17/12/2018, Taylor s University Malaysia and Far Eastern University Philippines (International)
  • Top 3 Priority Strategies for Hospitality and Tourism Schools Collectively in The Next 10 Years, World Summit for Deans of Independent School of Hospitality & Tourism , 27/05/2018 to 29/05/2018, The Hong Kong Polytechnic University (International)
  • Visit ASEAN@50: The Opportunities and Challenges in Coming Together as One ., Tourism Summit 2017: Towards Sustainable and Inclusive Growth in Digital Era, 10/08/2017 to 10/08/2017, ASIAN Strategy & Leadership Institute (ASLI) (International)
  • The Future of Tourism and Hospitality in Asia, 5th Asia Euro Conference in Tourism, Hospitality & Gastronomy , 19/05/2014 to 21/05/2014, Taylor's University; Universite de Toulouse Le Mirail (International)
  • The Way Forward: Exploring Multidisciplinary Approaches, 4th Asia Euro Conference 2012 in Tourism, Hospitality & Gastronomy, 28/11/2012 to 01/12/2012, Taylor's University; Universite de Toulouse Le Mirail (International)
AWARDS AND STEWARDSHIP
(Name of Award/Stewardship),(Award Category),(Awarding Institution),(Year Awarded),(Type of Award)
  • Higher Education Malaysia: Re-imagining & Re-designing Award 2017(Innovative Programme Category), Education, Kementerian Pendidikan Malaysia, 2017 (Finalist #3)
  • Conceptualizing a Framework to Study Behavioral Intention of Tourists of Distinct Cultures towards Wearable Augmented Reality (AR) Application, Conference, Universiti Teknologi Mara (UITM), 2016 (Best Paper Award)
  • PATA Excellence Award , Education, Pacific Asia Travel Association, 2016 (Outstanding Student Chapter )
  • 6th Asia's Education Excellence Award, Education, CMO Asia, 2015 (Education Leadership Award)
  • PATA Grand Award , Education, Pacific Asia Travel Association, 2015 (Education and Training)
  • Hospitality Asia Platinum Awards (Malaysia Series), Education, Hospitality Asia, 2014 (Hospitality Institution of the Year 2013-2015)
  • Education Leadership Award , Education, World Education Congress, India, 2014 (Excellence in Education, Leadership & Teaching in Higher Education)
  • President's Award , Education, Taylor's University, 2013 (Excellence in Research & Innovation)
  • Hospitality Asia Platinum Awards (Malaysia Series), Education, Hospitality Asia, 2013 (Hospitality Institution of the Year 2012/2013)
  • Electrolux Culinary Institution of the Year (Regional) , Education, World Gourmet Summit, Singapore, 2012 (Electrolux Culinary Institution of the Year (Regional) 2012)
  • Hospitality Asia Platinum Awards (Malaysia Series), Education, Hospitality Asia, 2012 (Hospitality Institution of the Year 2010/2012)
  • Electrolux Culinary Institution of the Year (Regional) , Education, World Gourmet Summit, Singapore, 2010 (Electrolux Culinary Institution of the Year (Regional) 2010)
  • Hospitality Asia Platinum Awards (Malaysia Series), Education, Hospitality Asia, 2009 (Hospitality Institution of the Year 2008/2009)
  • PATA Gold Award , Education, Pacific Asia Travel Association, 2008 (Education and Training)
  • Chairman's Award for Excellence, Education, Taylor's University, 2002 (Chairman's Award for Excellence 2002)
ACADEMIC/TECHNICAL CONTRIBUTION
(Activity),(Organisation),(Duration),(Role)
  • ASEAN Tourism Research Association (ATRA) Forum 2019, ASEAN Tourism Research Association & Taylor's University Malaysia, 2019 to 2019 (Chairman)
  • ASEAN Tourism Research Association (ATRA) Conference 2019, ASEAN Tourism Research Association & Hoa Sen University Vietnam, 2019 to 2019 (Chairman)
  • 7th Asia-Euro Conference in Tourism, Hospitality and Gastronomy 2018, Manila, Philippines, Taylor s University Malaysia , 2018 to 2018 (Chairman)
  • ASEAN Tourism Research Association (ATRA) Forum 2018, ASEAN Tourism Research Association (ATRA) & Lao National Institute of Tourism and Hospitality (LANITH), 2018 to 2018 (Chairman)
  • Evaluation of Subject Matter Expert (SME), Jabatan Pendidikan Kolej Komuniti, 2018 to 2018 (Panel)
  • ASEAN Tourism Research Association (ATRA) Conference 2018, ASEAN Tourism Research Association (ATRA) & Prince of Songkla University Thailand, 2018 to 2018 (Chairman)
  • 6th Asia Euro Conference in Tourism, Hospitality & Gastronomy 2016, Gwalior, India , Taylor's University Malaysia, 2016 to 2016 (Committee Member)
  • Asia Euro Conference in Tourism, Hospitality and Gastronomy, Taylor's University Malaysia, 2016 to 2018 (Chairman)
  • Validation des Acquis de l' Experience (VAE), Universite Toulouse Jean Jaures, 2016 to 2017 (Jury)
  • International Research Symposium 2015: The Experimental Restaurant of the Future, Taylor's University Malaysia, 2015 to 2015 (Conference Advisor)
  • Environmentally and Socially Responsible Tourism Capacity Development Programme European Union, Vietnam National Administration of Tourism; Taylor's University Malaysia, 2013 to 2013 (Key Expert)
  • Asia Pacific Journal of Innovation in Hospitality & Tourism, Taylor's Press Malaysia, 2012 to 2017 (Board Member)
  • Effective Communication & Business Negotiation, Managers Training Programme, Affin Bank, Malaysia, 2012 to 2012 (Principal Trainer)
  • Faculty/Graduate Seminar, University of Toulouse 2 le Mirail, France, 2012 to 2013 (Visiting Fellowship)
  • Malaysia Quality Evaluation System "MyQuest", Ministry of Higher Education Malaysia, 2011 to 2012 (Auditor)
  • Curriculum Review Committee Polytechnic Division, Ministry of Higher Education Malaysia, 2011 to 2015 (Technical Advisor)
  • Delegates Survey 2011 - Micro Impacts and Benefits of Business Tourism in Malaysia: A Case Study of the Kuala Lumpur Convention Centre, Kuala Lumpur Convention Centre, 2011 to 2012 (Project Member)
  • Graduate Research Colloquium 2010, Taylor's University Malaysia; Universiti Teknologi Mara, 2010 to 2010 (Moderator)
  • Effective Communication & Business Negotiation, Managers Training Programme, Villa Hotel Group, Maldives, 2009 to 2010 (Principal Trainer)
  • Hospitality Law for Hotel Managers, Resort World Genting, Malaysia, 2008 to 2008 (Principal Trainer)
  • Effective Communication & Business Negotiation, Managers Training Programme, Saigon-Tourist Hotel Group, Vietnam, 2007 to 2008 (Principal Trainer )
  • Asia Euro Conference in Tourism, Hospitality and Gastronomy, Taylor's University Malaysia, 2006 to 2014 (Scientific Committee Member)
  • Hospitality Laws for Managers, Marriot Hotel Group, Malaysia, 2006 to 2006 (Principal Trainer)
  • Asia Pacific CHRIE Conference, Asia Pacific CHRIE , 2004 to 2004 (Deputy Chair)
  • 3rd National Tourism Educators Conference 2004, Tourism Educators Association Malaysia , 2004 to 2004 (Moderator)
COURSE ATTENDED
(Course Title),(Course Mode),(Date/Duration),(Level)
  • Briefing on iCGPA to Deans & HODs in Taylor's University, Research, 10/01/2017 to 10/01/2017
  • Turning Down the Radio: An Immersion into Urban Mindfulness, Non research, 18/03/2016 to 19/03/2016 (University)
  • Kitchen Plus Model Chef Programme, Non research, 12/07/2012 to 12/08/2012 (Private/Industrial Sector)
  • International CHRIE's Career Advancement Academy 2010 Teaching Consortium, Non research, 28/07/2010 to 28/07/2010 (International)
  • Train the Trainer, Non research, 12/11/2009 to 17/11/2009 (Government Sector)
  • Leading the Future Employee Seminar, Non research, 26/05/2009 to 26/05/2009 (University)
  • Certified Hotel Administrator, Non research, 10/11/2008 to 10/11/2008 (Private/Industrial Sector)
  • Mastering the Rockefeller Habits Taipan: The Making of Asian Giants: Asian Leadership, Global Strategies Young Entrepreneurs Organization, Non research, 14/06/2005 to 14/06/2005 (National)
  • Bengkel Hasil Pembelajaran kepada IPTS 2005, Non research, 03/03/2005 to 04/03/2005 (Government Sector)
  • Unleashing the Ultimate Competitive Advantage through Leadership & Creativity, Non research, 10/01/2004 to 10/01/2004 (Private/Industrial Sector)
  • Executive Certificate in Event Management Course, Non research, 22/04/2002 to 25/04/2002 (Department/School)
  • MS-Power Point (Basic), Non research, 13/10/1998 to 10/11/1998 (Department/School)
  • Supervision & Coaching for Success, Non research, 23/06/1997 to 24/06/1997 (State)
  • Teaching and Learning Program, Non research, 05/10/1996 to 14/12/1996 (State)