Curriculum Vitae

PERSONAL DETAILS

Professor Dr Neethiahnanthan A/L M Ari Ragavan

  • Executive Dean - Faculty of Social Sciences & Leisure Management

  • Faculty of Social Sciences & Leisure Management
  •    603-5629 5516
  •   neethia.n@taylors.edu.my

ADMINISTRATIVE DUTIES
(Role),(Level),(Duration)
  • Executive Dean , Faculty of Social Sciences & Leisure Management, 01/06/2017 to present
  • Dean, School of Hospitality, Tourism & Culinary Arts, 01/01/2009 to 31/05/2017
  • Programme Director, Taylor's College, School of Hospitality & Tourism, 01/01/2007 to 31/12/2008
  • Deputy Director of Studies,  Taylor's College, School of Hospitality & Tourism, 01/01/2006 to 31/12/2006
  • Assistant Director of Academic Affairs, Taylor's College, School of Hospitality & Tourism, 01/01/2003 to 31/12/2005
  • Head of Tourism, Languages & Management Studies, Taylor's School of Hotel Management, 01/01/1999 to 31/12/2002
  • Lecturer In-Charge, Language Studies, Taylor's School of Hotel Management, 01/01/1997 to 31/12/1998
  • Lecturer, Taylor's School of Hotel Management, 01/01/1996 to 31/12/1996
ACADEMIC QUALIFICATION
(Qualification),(Institution)
  • Doctorate's Degree in Sociology, UNIVERSITY OF TOULOUSE II, France
  • Master of Education, UNIVERSITY OF MALAYA, Malaysia
  • Bachelor of Laws, UNIVERSITY OF LONDON, United Kingdom
  • Bachelor Of Arts (Education) with Honours, UNIVERSITI SAINS MALAYSIA, Malaysia
PROFESSIONAL QUALIFICATION
(Qualification),(Institution)
  • Train The Trainer, PEMBANBANGUNAN SUMBER MANUSIA BERHAD (PSMB), Malaysia
  • Executive Certificate in Event Management, UNIVERISITY OF TECHNOLOGY, Australia
PROFESSIONAL MEMBERSHIP
(Organisation),(Role),(Duration),(Level)
  • Malaysia-France University Centre (MFUC) , Committee member, 2021 to 2022 (International)
  • Pacific Asia Travel Association (PATA), Board Member, 2019 to 2021 (International)
  • Pacific Asia Travel Association (PATA), Industry Council Member, 2017 to 2020 (International)
  • Malaysian French Chamber of Commerce and Industry (MFCCI), Member, 2017 to 2019 (National)
  • World Tourism Organization (UNWTO), Affilate Member, 2017 to 2022 (International)
  • Travel and Tourism Research Association (TTRA), Asia Pacific Chapter Linked Member, 2017 to 2020 (International)
  • ASEAN Tourism Research Association (ATRA), President, 2016 to 2022 (International)
  • Asia Pacific Council on Hotel, Restaurant and Institutional Educators (APacCHRIE) , Board Member for Education & Training, 2016 to 2017 (International)
  • Asia Pacific Council on Hotel, Restaurant and Institutional Educators (APacCHRIE), Director of Education, 2015 to 2016 (International)
  • EUHOFA International Association of Hotel Schools, Member, 2013 to 2021 (International)
  • ASEAN Tourism Research Association (ATRA), Secretary-General, 2013 to 2016 (International)
  • International Council for Hotel, Restaurant and Institutional Educators (iCHRIE), Board Member, 2013 to 2022 (International)
  • International Centre of Excellence in Tourism and Hospitality Education (THE-ICE), Member, 2013 to 2020 (International)
  • Malaysian Association of Hotels (MAH), Institutional Member, 2012 to 2022 (National)
  • Tourism Association of Malaysia (TEAM), Vice President, 2012 to 2014 (National)
  • PATA Malaysia Chapter (PMC), Member, 2012 to 2022 (National)
  • Taylor's Toulouse University Centre (TTUC), Co-Director, 2010 to 2021 (International)
  • Pacific Asia Travel Association (PATA) , Education & Training Committee, 2010 to 2015 (International)
  • Tourism Association of Malaysia (TEAM), Deputy President, 2009 to 2011 (National)
  • Pacific Asia Travel Association (PATA) , Human Resource Advisory Committee, 2008 to 2009 (International)
  • Pacific Asia Travel Association (PATA), Institutional Member, 2004 to 2022 (International)
  • Interdisciplinary Research on Tourism & Food (ERITA), Associate member, 2004 to 2004 (International)
  • Tourism Educators Association Malaysia (TEAM), Member, 2003 to 2022 (National)
AREAS OF EXPERTISE
(Area)
  • Hotel Business Management
  • Higher Education
  • ASEAN Tourism
RESEARCH INTEREST
(Research Area)
  • Hotel Sales, Marketing and Innovation
  • Tourism Management and Development
  • Higher Education Models and System
TEACHING
(Course Title),(Level of Study),(Institution),(Month/Year)
  • International Law of Hospitality, Master Degree, Taylor's University (04/2018)
  • Business of Hospitality & Tourism, Bachelor Degree, Taylor's University (01/2012)
  • Business of Hospitality & Tourism, Bachelor Degree, Taylor's University (01/2011)
  • Business of Hospitality & Tourism, Bachelor Degree, Taylor's University (01/2010)
  • Hospitality & Tourism Law, Master Degree, Taylor's University (01/2008)
  • Hospitality & Tourism Law, Bachelor Degree, Taylor's University (01/2007)
  • Business of Hospitality & Tourism , Bachelor Degree, Taylor's University (01/2007)
  • Hospitality & Tourism Law, Master Degree, Taylor's University (01/2007)
  • Business of Hospitality & Tourism , Bachelor Degree, Taylor's University (01/2006)
  • Hospitality & Tourism Law, Bachelor Degree, Taylor's University (01/2006)
  • Business of Hospitality & Tourism , Bachelor Degree, Taylor's University (01/2005)
  • Hospitality & Tourism Law, Bachelor Degree, Taylor's University (01/2005)
  • Hospitality & Tourism Law, Bachelor Degree, Taylor's University (01/2004)
  • Business of Hospitality & Tourism , Bachelor Degree, Taylor's University (01/2004)
  • Business of Hospitality & Tourism , Bachelor Degree, Taylor's University (01/2003)
  • Hospitality & Tourism Law, Bachelor Degree, Taylor's University (01/2003)
  • Malaysian Studies, Bachelor Degree, Taylor's University (01/2003)
  • Malaysian Studies, Bachelor Degree, Taylor's University (01/2002)
  • Hospitality & Tourism Law, Bachelor Degree, Taylor's University (01/2002)
  • Malaysian Studies, Bachelor Degree, Taylor's University (01/2001)
  • Hospitality & Tourism Law, Bachelor Degree, Taylor's University (01/2001)
  • Hospitality & Tourism Law, Bachelor Degree, Taylor's University (01/2000)
  • Malaysian Studies, Bachelor Degree, Taylor's University (01/2000)
  • Hospitality & Tourism Law, Diploma, Taylor's University (01/1999)
  • Malaysian Studies, Diploma, Taylor's University (01/1999)
  • Malaysian Studies, Diploma, Taylor's University (01/1998)
  • Hospitality Law, Diploma, Taylor's University (01/1998)
  • Moral Studies, Diploma, Taylor's University (01/1997)
  • Hospitality Law, Diploma, Taylor's University (01/1997)
  • Malaysian Studies, Diploma, Taylor's University (01/1997)
  • Bahasa Malaysia, Diploma, Taylor's University (01/1997)
  • Bahasa Malaysia, Diploma, Taylor's University (01/1996)
PUBLICATIONS
(Title of publication in APA style)
Book
2015
  • Essentials to Food & Beverage Operations: A Guide to Mastering Restaurant Service Quality
Book Chapter
2021
  • Hussain K., Konar R., Nair P.K., Ragavan N.A. (2021) Towards Service Excellence: The Zone of Tolerance for Hospitality and Tourism Education in Malaysia. In: Thirumaran K., Klimkeit D., Tang C.M. (eds) Service Excellence in Tourism and Hospitality. Tourism, Hospitality & Event Management. Springer, Cham. https://doi.org/10.1007/978-3-030-57694-3_13
Article in Journals
2020
  • Poulain, J.-P., Tibère, L., Laporte, C., Mognard, E., Neethiahnanthan, A. R., Ashrafzadeh, A., & Ismail, M. N. (2020). Malaysian Food Barometer (MFB): A Study of the Impact of Compressed Modernization on Food Habits. Malaysian Journal of Nutrition. (ISI-Indexed)
     
  • Benjamin Appia Hosei, Ragavan, N and Balasubramanian, K. (2020). Hospitality Revolution 4.0": A Literature Review of a Unified Typology of IR 4.0 Technologies for the Tourism and Hospitality Industry. (SCOPUS-Indexed)
     
  • Hussain, K., Ari Ragavan, N., Ming, V.T.T. & Loong, C.L.K. (2020). Conclusion: How is Malaysian Hospitality and Tourism Education Working with Industry? Worldwide Hospitality and Tourism Themes, 12(2), 207-212. (SCOPUS-Indexed)
      
  • Teare, R., Hussain, K. Ari Ragavan, N., Ming, V.T.T. & Loong, C.L.K. (2020). Editorial: The Way Forward, How is Malaysian Hospitality and Tourism Education Working with Industry? Worldwide Hospitality and Tourism Themes, 12(2), 109-111. (SCOPUS-Indexed)
      
  • Hussain, K., Ahmad, A.M., Ari Ragavan, N. & Leong, Q.L. (2020). Raising Standards for Hospitality and Tourism Education in Malaysia. Worldwide Hospitality and Tourism Themes, 12(2), 199-206. (SCOPUS-Indexed)
     
  • Hussain, K. Ari Ragavan, N., Ming, V.T.T., Loong, C.L.K. & Teare, R. (2020). Reflections on the Theme Issue Outcomes. The Way Forward: How is Malaysian Hospitality and Tourism Education Working with Industry? Worldwide Hospitality and Tourism Themes, 12(2), 213-219. (SCOPUS-Indexed)
      
2019
  • Balasubramanian, K. and Ragavan, N. (2019), What are the Key Challenges Faced by the Malaysian Hospitality and Tourism Industry in the Context of Industrial Revolution 4.0?, Worldwide Hospitality and Tourism Themes, Vol. 11 No. 2, pp. 194-203. (SCOPUS-Indexed)
     
  • Poulain, J. P., Laporte, C., Tibere, L., Mognard, E., Noor, I. M., & Ari Ragavan, N. (2021). Le Malaysian Food Barometer. Pour une etude de l impact de la modernisation compressee sur l alimentation. Sciences de la societe, 104.
     
2016
  • Ali F., Zhou Y., Hussain K., Nair P.K., Ragavan N.A. (2016). Does Higher Education Service Quality Effect Student Satisfaction, Image and Loyalty? A Study of International Students in Malaysian Public Universities. Quality Assurance in Education, 24(1), pp.70-94 (ISI-Indexed)
2015
  • Hussain, K., Ali, F., Ragavan, N. A., & Manhas, P. S. (2015). Sustainable Tourism and Resulting Resident Satisfaction at Jammu and Kashmir, India. Worldwide Hospitality and Tourism Themes, 7(5), 486-499 (ISI-Indexed)
     
  • Nair, V., Hussain, K., Lo, M. C., & Ragavan, N. A. (2015). Benchmarking Innovations and New Practices in Rural Tourism Development: How do We Develop a More Sustainable and Responsible Rural Tourism in Asia? Worldwide Hospitality and Tourism Themes, 7(5), 530-534 (ISI-Indexed)
     
2014
  • Ali, F., Rezaei, S., Hussain, K., & Ragavan, N. A. (2014). International Business Travellers’ Experience with Luxury Hotel Restaurants: The Impact of Foodservice Experience and Customer Satisfaction on Dining Frequency and Expenditure. International Journal of Hospitality and Event Management, 1(2), 164-186 (SCOPUS-Indexed)
  • Hussain, K., Ragavan, N. A., & Kumar, J. (2014). Micro Impacts and Benefits of Business Tourism in Malaysia: A Comparative Analysis for 2011-2012. Asia-Pacific Journal of Innovation in Hospitality and Tourism, 3(2), 261-281.
  • Nair, V., Hussain, K., Poulain, J. P., Kahl, C., & Ragavan, N. A. (2014). Preface: 5th Asia Euro Conference 2014 in Tourism, Hospitality and Gastronomy. Procedia-Social and Behavioral Sciences, 144, 1-4 (SCOPUS-Indexed)
  • Poulain, J. P., Laporte, C., Tibère, L., & Ragavan, N. A. (2014). International Higher Education Cooperation in Hospitality, Tourism and Food Studies: An Experience Conducted by the Taylor’s Toulouse University Center in Malaysia. Asia-Pacific Journal of Innovation in Hospitality and Tourism (APJIHT), 2(3), 1-19
  • Ali, F., Hussain, K., & Ragavan, N. A. (2014). Romance of Experience, Satisfaction and Behavioral Intentions: An Empirical Examination of International Delegates in Academic Conferences. In SHS Web of Conferences (Vol. 12, p. 01009). EDP Sciences
  • Hussain, K., Ragavan, N. A., Kumar, J., & Nayve Jr, R. M. (2014). Micro-impacts and Benefits of Business Tourism in Malaysia: A Case Study of Kuala Lumpur Convention Centre. Asia-Pacific Journal of Innovation in Hospitality and Tourism (APJIHT), 1(3), 1-24
2011
  • Ekiz, E. H., Ragavan, N. A., & Hussain, K. (2011). How to Manage Guest Complaints: Global Implications from Hong Kong Hoteliers. Global Journal of Management and Business Research, 11(1)
Article in Proceeding
2014
  • Ali, Faizan; Hussain, Kashif; Ragavan, Neethiahnanthan Ari (2014). Memorable customer experience: examining the effects of customers experience on memories and loyalty in Malaysian resort hotels. 5TH ASIA-EURO CONFERENCE 2014 IN TOURISM, HOSPITALITY & GASTRONOMY, 144, pp.273-279 (ISI-Indexed)
     
  • Ragavan, Neethiahnanthan Ari; Subramonian, Hema; Sharif, Saeed Pahlevan (2014). Tourists' perceptions of destination travel attributes: An application to International tourists to Kuala Lumpur. 5TH ASIA-EURO CONFERENCE 2014 IN TOURISM, HOSPITALITY & GASTRONOMY, 144, pp.403-411 (ISI-Indexed)
     
  • Hussain, K., Ragavan, N. A. & Kumar, J. (May 2014). A Periodic Comparison of Micro Impacts and Benefits of Business Tourism in Malaysia. Paper Presentation at 12th APacCHIRE Conference 2014, Taylor’s University, Subang Jaya, Malaysia.
     
Other Publications
2015
  • Poulain, J. P., Smith, W., Laporte, C., Tibère, L., Ismail, M. N., Mognard, E., Ragavan, N. A. & Shamsul, A. B. (2015). Studying the Consequences of Modernization on Ethnic Food Patterns: Development of the Malaysian Food Barometer (MFB). Anthropology of food - Research Project Report
  • Bouchon, F., Daya, P., & Ragavan, N. A. Hospitality Higher Education Talent Management Programme, STEP: A Stepping-Stone to Develop Future Hospitality Leaders - Research Project Report
2014
  • Hussain, K., Ragavan, N. A., & Kumar, J. A Periodic Comparison of Micro Impacts and Benefits of Business Tourism in Malaysia. - Research Project Report
RESEARCH PROJECT
(Project title),(Role),(Duration),(Level)
  • Potentials of tourism development among the Dayak women in Sarawak, Co-researcher, 2020 to 2022 (National)
  • Developing and validating the Sustainable Tourism Index towards SDGs for City Tourism in Malaysia, Co-researcher, 2019 to 2022 (National)
  • Gamification in Hospitality Management Programme: Application of Hotel Management Simulation Game in Developing 21st Century Competencies, Project Leader, 2018 to 2021 (National)
  • Asian Food Barometer, Co-researcher, 2017 to 2022 (Taylor's University)
  • Satiety-enhancing and satiation-enhancing food and beverage model development as weight management regime in Asian population, Co-researcher, 2017 to 2022 (Taylor's University)
  • Innovative technique in studying contextual eating behaviour, Co-researcher, 2017 to 2020 (Taylor's University)
  • Socio-Cultural and Economic Research in Protein Transition in SE Asia: Focus on Malaysia and Indonesia (SCRiPT) , Co-researcher, 2017 to 2021 (International)
  • Human Capital Analysis of Hotel Industry in CLMV Countries: An Exploratory Study on the Demand and Supply Analysis of Human Capital Development of Hotels in CLMV Countries, Project Leader, 2015 to 2016 (Private)
  • Langkawi Google Glass Augmented Reality (AR): A Feasibility Study, Project Leader, 2014 to 2016 (Taylor's University)
  • Survey Research for Increasing the Potential of Port-Dickson as a Leading Beach Resort Tourism Destination, Consultant, 2014 (Taylor's University)
EVALUATION ACTIVITIES
(Activity),(Duration),(Category)
  • Statism and Participatory Governance: A Comparative Study of Touristification in Melaka and Georgetown World Heritage Site, 2022 to 2022 (Thesis)
  • Eating Out and Obesity in Malaysia: A Socio-cultural Perspective , 2021 to 2021 (Thesis)
  • Enabling Environment in Serviced Accommodations for Older Adults: A Phenomenological Study of the Functional Limitations and Environmental Barriers in Aged Care, 2021 to 2021 (Thesis)
  • Rural Tourism as an Instrument for Sustainable Development of Anegundi Village, Karnataka, 2021 to 2021 (Thesis)
  • The Proximity of Relationship Influences on Taste Perception through Social Interactions, Cheng Jee Yean, Taylor s University, Malaysia, 2020 to 2020 (Thesis)
  • Antecedents and Outcome Stuy on Consumer Generated Images (CGI) OF Food for the Enhancement of Restaurant s Customer Base, Lim Phaik Sim, Taylor s University, Malaysia, 2019 to 2019 (Thesis)
  • Between Pleasure and Displeasure: Disgust and other Reactions to Durian as a Tasting Stimulus, Matthew John Lorman, Taylor s University, Malaysia, 2019 to 2019 (Thesis)
  • Air Asia Connectivity in Promoting Asian Integration: An Exploratory Case Study of Air Asia Malaysia, Gabrielle Fardhiyanti, Taylor s University, Malaysia, 2019 to 2019 (Thesis)
  • Eco-Tourism in Tamil Nadu 2015-2017, M. Bhargavi, University of Madras, India, 2018 to 2019 (Thesis)
CONSULTANCY PROJECT
(Project title),(Organisation),(Duration),(Role),(Level)
  • REBIRTH Project, Lyceum of the Philippines University, 01/01/2021 to 31/12/2021, Project Management Team (International)
  • Setting the Pace for Langkawi Tourism Academy In Langkawi Island ( Phase II), Ministry of Higher Education and Economic Planning Unit (EPU), Malaysia, 01/01/2016 to 31/12/2018, Consultant  (Government Sector)
  • Micro-Impacts of Business Tourism in Malaysia, Malaysian Convention and Exhibition Bureau (MyCEB), 01/01/2016 to 31/12/2016, Co-Researcher (Private/Industrial Sector)
  • Environmentally & Socially Responsible Tourism Capacity Development Programme (ESRT), Vietnam National Administration of Tourism, 02/08/2013 to 31/07/2015, Consultant  (Private/Industrial Sector)
  • Setting-up Langkawi Tourism Academy In Langkawi Island: Transformation of KKL Into International Benchmark for Vocational Training , Ministry of Higher Education and Economic Planning Unit (EPU), Malaysia, 27/12/2012 to 31/12/2015, Consultant  (Government Sector)
  • Developing an ASEAN Tourism Research and Knowledge Transfer Framework: Strategies and Policies for Regional Integration and Development , ASEAN Tourism Research Association (ATRA), 01/01/2012 to 30/12/2015, Co-Researcher (Private/Industrial Sector)
SUPERVISION
(Title of Thesis),(Name of Candidates),(Academic Level),(Role)
ONGOING
  • Meng XueYing, PhD/ Doctoral  (Main Supervisor)
  • Lin ShiZhen, PhD/ Doctoral  (Main Supervisor)
  • PAZILAITI, ABULIKEMU  (Main Supervisor)
  • BENJAMIN APPIAH OSEI  (Main Supervisor)
  • MILDRED NUONG DERI  (Main Supervisor)
  • AISHATH MA AZZA FUAD  (Main Supervisor)
COMPLETED
  • The Gap in Hospitality Education for Future Hospitality Managers: Key Managerial Competencies and Industry Expectations, Anna Kueh, Master by Research  (Main Supervisor)
  • Effect of Internship Experience: Factors that Influence Job Satisfaction & Work Skills in the Hotel Industry, Chen Xi Zi, Master by Research  (Main Supervisor)
  • Hotel Management Contracts and Its Impact on Hotel Industry in Malaysia, Haresh Singh Gill, Master by Research  (Main Supervisor)
  • Strategic Management and Its Application on National Hospitality Industry in China , Cai Na, Master by Research  (Main Supervisor)
  • The Impact of Job Satisfaction on Labor Turnover in 5 Star Hotels in Shanghai China, Wang Yiran, Master by Research  (Main Supervisor)
  • The Differences of Understanding Service Quality between Customer and Hospitality Service Provider, Tan Wen Yu, Master by Research  (Co-supervisor (Internal))
  • AN EXPLORATORY STUDY OF THE EMOTIONAL DISSONANCE BETWEEN ALL HIERARCHICAL LEVEL OF A PROJECT TEAM TRIGGERED BY A CORE CHANGE OF ENGINEERING SCOPE ON A CONSTRUCTION PROJECT, JEREMY CLAUDE CHARLIER  (Main Supervisor)
PRESENTATION
(Title),(Event),(Date Presented),(Organiser),(Level)
ORAL PRESENTER
  • Conceptualizing a Framework to Study Behavioral Intention of Tourists of Distinct Cultures towards Wearable Augmented Reality (AR) Application, 3rd International Hospitality and Tourism Conference 2016 & 2nd International Seminar on Tourism 2016, 10/10/2016 to 12/10/2016, Universiti Teknologi MARA Malaysia and Universitas Pendidikan Indonesia  (International)
  • Re-vitalizing Port Dickson as a Leading Beach Resort Tourism Destination in Malaysia: A Benchmarking Approach, 3rd International Hospitality and Tourism Conference 2016 & 2nd International Seminar on Tourism 2016, 10/10/2016 to 12/10/2016, Universiti Teknologi MARA Malaysia and Universitas Pendidikan Indonesia  (International)
  • Romance of Experience, Satisfaction and Behavioral Intentions: An Empirical Examination of International Delegates in Academic Conferences, 4th International Conference on Tourism Research (4ICTR), 09/12/2014 to 11/12/2014, Universiti Teknologi Mara, Universiti Sains Malaysia and Sustainable Tourism Research Cluster (National)
  • Memorable Customer Experience: Examining the Effects of Customers Experience on Memories and Loyalty in Malaysia Resort Hotels, 5th Asia Euro Conference 2014 in Tourism, Hospitality & Gastronomy, 19/05/2014 to 21/05/2014, Taylor's University and Universite de Toulouse Le Mirail (International)
  • Tourists' Perceptions of Destination Travel Attributes: An Application to International Tourist to Kuala Lumpur, 5th Asia Euro Conference 2014 in Tourism, Hospitality & Gastronomy, 19/05/2014 to 21/05/2014, Taylor's University and Universite de Toulouse Le Mirail (International)
INVITED SPEAKER
  • The Future of Hospitality, & Tourism Education: Post Pandemic, QS Subject Focus Summit on Hospitality and Leisure Management 2021, 07/10/2021 to 07/10/2021, QS Quacquarelli Symonds, United Kingdom  (International)
  • Revitalizing the ASEAN MICE Industry, ATRA Webinar Series, 17/06/2021 to 17/06/2021, ASEAN Tourism Research Association (ATRA) (International)
  • The Impact of Covid-19 Pandemic to the Global Tourism: The Way Forward, The Great Silk Road A Great Heritage Tourism Forum, 28/05/2021 to 28/05/2021, Turkistan  (International)
  • Eating Patterns in Malaysia, OCHA Webinar on Food Modernity & Diversity in Asia, 18/03/2021 to 18/03/2021, Observatoire Cniel des Habitudes Alimentaires (OCHA), France  (International)
  • Tourism and Hotel Industry in Malaysia, Webinar on Tourism & Hospitality Industry in Malaysia, 14/12/2020 to 14/12/2020, H.R. Institute of Hotel Management, India  (University)
  • Future of Hospitality Education, Webinar Series on "Hotel Industry of Malaysia: Moving Forward", 02/07/2020 to 02/07/2020, Malaysian Association of Hotels (MAH) (National)
  • Best Practices of Hospitality and Tourism during COVID-19, #TechTalk, 09/05/2020 to 09/05/2020, EdTech Worx, Pakistan (International)
  • The 4th Industry Revolution and Transformation of Higher Education: Are We Ready for a Disruptive Future?, ATRA Tourism Forum 2018, 13/07/2018 to 13/07/2018, ASEAN Tourism Research Association (ATRA) and Lao National Institute of Tourism and Hospitality (LANITH) (International)
  • Key to Public Private Partnership Success, Islamic Tourism Council Seminar, 08/03/2016 to 08/03/2016, Islamic Tourism Council (National)
  • Tourism as the Key National Economic Area - Case Study of Malaysia, All India Directors Conclave, 09/01/2016 to 09/01/2016, Indian Institute of Travel & Tourism (International)
  • The Micro-Impacts of Business Tourism in Malaysia, Euro-Asia Economic Forum 2015, 24/09/2015 to 26/09/2015, Xian Municipal Government and NGOs  (International)
  • Economic Transformation Programme : Does its work for Tourism in Malaysia, 7th China-ASEAN International Co-Operation Seminar on Private Education, 01/09/2014 to 05/09/2014, Education Department of Guizhou Province and Secretariat of Organizing Committee of CAECW (China-ASEAN Education Cooperation Week) (International)
  • A Periodic Comparison of Micro Impacts and Benefits of Business Tourism in Malaysia, 12th Asia Pacific CHRIE (APacCHRIE) Conference 2014, 21/05/2014 to 24/05/2014, Taylor's University and Asia Pacific CHRIE The Hospitality & Tourism Educators  (International)
  • The Impacts Business Tourism in Malaysia, Graduate Seminar, 09/12/2013 to 20/12/2013, University of Toulouse, France (University)
  • Value or Volume Tourism, Faculty Seminar , 23/10/2012 to 25/10/2012, University of Toulouse, France (University)
PLEANARY/KEYNOTE SPEAKER
  • Future Tourism in ASEAN: Challenges and Opportunities, 8th ATRA Tourism Forum 2021, 15/03/2021 to 15/03/2021, ASEAN Tourism Research Association (ATRA) (International)
  • ASEAN Tourism & Hospitality Setbacks: Pandemic Perspective, Joint International Tourism & Hospitality Annual Research Convention (ITHARC) and International Annual Tourism & Hospitality Student Research Conference (IATHSRC), 26/02/2021 to 26/02/2021, The Philippine Association of Researchers for Tourism & Hospitality, Inc.  (International)
  • Impact of COVID-19 on the Future of Hospitality Education, 7th International Conference on Hospitality & Tourism Management 2020, 25/08/2020 to 26/08/2020, Taylor s University, Malaysia and The International Institute of Knowledge Management, Sri Lanka  (International)
  • Can Travel Bubble Boost Tourism in ASEAN, 7th ATRA Tourism Forum 2021, 17/08/2020 to 17/08/2020, ASEAN Tourism Research Association (ATRA) (International)
  • Tourist Gaze 3.0: The ASEAN Gateway, 6th ATRA Tourism Forum 2019, 28/06/2019 to 28/06/2019, ASEAN Tourism Research Association (ATRA) and Taylor's University  (International)
  • Future Proof Our Hospitality and Tourism Graduates in the Light of The Changing Face of Hospitality and Tourism, 4th International Hospitality & Tourism Conference , 22/11/2018 to 22/11/2018, Universiti Teknology Mara (National)
  • Inspiring Global Experiences for Success in the Tourism Industry, PATA Youth Symposium 2018, 12/09/2018 to 12/09/2018, Pacific Asia Travel Association (PATA) (International)
  • Transformation and Modernization in Tourism, Hospitality and Gastronomy (Rapid Fire Session Thematic), 3rd Asia Euro Conference 2010 in Tourism, Hospitality & Gastronomy, 24/11/2010 to 26/11/2010, Taylor's University and Universite de Toulouse Le Mirail (International)
POSTER PRESENTER
  • Conceptualizing a Framework to Study Behavioral Intention of Tourists of Distinct Cultures towards Wearable Augmented Reality (AR) Application, Taylor's Research Fair 2016, 18/10/2016 to 20/10/2016, Taylor's University - Centre for Research Management (University)
OTHERS
  • Is ASEAN Ready for Travel Corridor?, 9th ATRA Tourism Forum (ATF) 2021, 12/11/2021 to 12/11/2021, ASEAN Tourism Research Association (ATRA) (International)
  • Contributing towards the Development of Arts & Culture in Malaysia in line with the Sustainable Development Goals, Kuala Lumpur Creative Economy Forum (KUL.CEF) 2021, 14/10/2021 to 14/10/2021, Cultural Economy Development Agency (CENDANA) & Perdana Fellows Alumni Association (PFAA) (National)
  • Is Malaysia Ready for the 'Vaccine Passport', Hospitality Executive (HEX) Talk 2021, 20/05/2021 to 20/05/2021, Taylor s University, Malaysia  (National)
  • Redefining the Role of Social Scientist Beyond the Pandemic, Global Social Science Forum, 26/02/2021 to 26/02/2021, Taylor s University, Malaysia  (University)
  • Seizing the Challenge of Sustainability: Future-proofing Tourism in the New Normal, MOTAC Panel Forum, 08/01/2021 to 08/01/2021, Ministry of Tourism, Arts & Culture, Malaysia (National)
  • Post Vaccine is No Silver Bullet for Tourism Revival: Do We have an Alternative?, Tourism Stakeholders Workshop, 18/12/2020 to 18/12/2020, Taylor s University Malaysia and ASEAN Tourism Research Association (ATRA) (National)
  • Research Co-productions between Taylor s University, Malaysia and University of Toulouse-Jean Jaures, France, European Research Day Malaysia 2020, 23/09/2020 to 23/09/2020, EURAXESS Worldwide, Europe  (International)
  • Industrial Attachment and Coronavirus (COVID-19): Transitional Arrangements for Hospitality & Tourism Students, Webinar on "Delivering Quality Education Despite COVID-19 Challenges: Lessons from Top Three Hospitality & Tourism Management Institution in Malaysia", 18/06/2020 to 18/06/2020, Universiti Teknologi MARA (National)
  • Impact of COVID-19 on the Hospitality and Tourism Industry in Malaysia, COVID-19 Forum 2020, 11/03/2020 to 11/03/2020, Taylor s University, Malaysia  (University)
  • Tourism Education 4.0: Creating Future Ready Graduates , 7th Asia Euro Conference in Tourism, Hospitality & Gastronomy 2018: Nurturing the Future of Tourism, 14/11/2018 to 17/12/2018, Taylor s University Malaysia and Far Eastern University Philippines (International)
  • Top 3 Priority Strategies for Hospitality and Tourism Schools Collectively in The Next 10 Years, World Summit for Deans of Independent School of Hospitality & Tourism , 27/05/2018 to 29/05/2018, The Hong Kong Polytechnic University (International)
  • Visit ASEAN@50: The Opportunities and Challenges in Coming Together as One , Tourism Summit 2017: Towards Sustainable and Inclusive Growth in Digital Era, 10/08/2017 to 10/08/2017, ASIAN Strategy & Leadership Institute (ASLI) (International)
  • The Future of Tourism and Hospitality in Asia, 5th Asia Euro Conference in Tourism, Hospitality & Gastronomy , 19/05/2014 to 21/05/2014, Taylor's University and Universite de Toulouse Le Mirail (International)
  • The Way Forward: Exploring Multidisciplinary Approaches, 4th Asia Euro Conference 2012 in Tourism, Hospitality & Gastronomy, 28/11/2012 to 01/12/2012, Taylor's University and Universite de Toulouse Le Mirail (International)
AWARDS AND STEWARDSHIP
(Name of Award/Stewardship),(Award Category),(Awarding Institution),(Year Awarded),(Type of Award)
  • Higher Education Malaysia: Re-imagining & Re-designing Award 2017(Innovative Programme Category), Education, Kementerian Pendidikan Malaysia, 2017 (Finalist #3)
  • Conceptualizing a Framework to Study Behavioral Intention of Tourists of Distinct Cultures towards Wearable Augmented Reality (AR) Application, Conference, Universiti Teknologi Mara (UITM), 2016 (Best Paper Award)
  • PATA Excellence Award , Education, Pacific Asia Travel Association, 2016 (Outstanding Student Chapter )
  • 6th Asia's Education Excellence Award, Education, CMO Asia, 2015 (Education Leadership Award)
  • PATA Grand Award , Education, Pacific Asia Travel Association, 2015 (Education and Training)
  • Hospitality Asia Platinum Awards (Malaysia Series), Education, Hospitality Asia, 2014 (Hospitality Institution of the Year 2013-2015)
  • Education Leadership Award , Education, World Education Congress, India, 2014 (Excellence in Education, Leadership & Teaching in Higher Education)
  • President's Award , Education, Taylor's University, 2013 (Excellence in Research & Innovation)
  • Hospitality Asia Platinum Awards (Malaysia Series), Education, Hospitality Asia, 2013 (Hospitality Institution of the Year 2012/2013)
  • Electrolux Culinary Institution of the Year (Regional) , Education, World Gourmet Summit, Singapore, 2012 (Electrolux Culinary Institution of the Year (Regional) 2012)
  • Hospitality Asia Platinum Awards (Malaysia Series), Education, Hospitality Asia, 2012 (Hospitality Institution of the Year 2010/2012)
  • Electrolux Culinary Institution of the Year (Regional) , Education, World Gourmet Summit, Singapore, 2010 (Electrolux Culinary Institution of the Year (Regional) 2010)
  • Hospitality Asia Platinum Awards (Malaysia Series), Education, Hospitality Asia, 2009 (Hospitality Institution of the Year 2008/2009)
  • PATA Gold Award , Education, Pacific Asia Travel Association, 2008 (Education and Training)
  • Chairman's Award for Excellence, Education, Taylor's University, 2002 (Chairman's Award for Excellence 2002)
ACADEMIC/TECHNICAL CONTRIBUTION
(Activity),(Organisation),(Duration),(Role)
  • SETARA (Rating System for Malaysian Higher Education Institutions), Ministry of Higher Education (MoHE), Malaysia , 2022 to 2022 (Facilitator)
  • Tourism Focus Group, Ministry of Economic Affairs, Malaysia , 2020 to 2020 (Member)
  • ASEAN Tourism Research Association Forum (ATF) 2019, ASEAN Tourism Research Association (ATRA) and Taylor's University Malaysia, 2019 to 2019 (Chairman)
  • ASEAN Tourism Research Association Conference (ATRAC) 2019, ASEAN Tourism Research Association (ATRA) and Hoa Sen University Vietnam, 2019 to 2019 (Chairman)
  • Evaluation of Subject Matter Expert (SME), Ministry of Higher Education, Malaysia, 2018 to 2018 (Panel)
  • International Hospitality Review Editorial Board, Florida International University, United State, 2018 to 2023 (Board Member)
  • ASEAN Tourism Research Association Conference (ATRAC) 2018, ASEAN Tourism Research Association (ATRA) and Prince of Songkla University Thailand, 2018 to 2018 (Chairman)
  • 7th Asia-Euro Conference in Tourism, Hospitality and Gastronomy 2018, Taylor s University Malaysia and Far Eastern University Philippines , 2018 to 2018 (Chairman)
  • ASEAN Tourism Research Association Conference (ATRAC) 2018, ASEAN Tourism Research Association (ATRA) and Lao National Institute of Tourism and Hospitality (LANITH), 2018 to 2018 (Chairman)
  • Validation des Acquis de l' Experience (VAE), Universite Toulouse Jean Jaures, 2016 to 2017 (Jury)
  • 6th Asia Euro Conference in Tourism, Hospitality & Gastronomy 2016, Taylor's University Malaysia and Indian Institute of Tourism and Travel Management (IITTM) India, 2016 to 2016 (Committee Member)
  • International Research Symposium 2015: The Experimental Restaurant of the Future, Taylor s University Malaysia; University of Toulouse Jean Jaur s France; Taylor s-Toulouse University Centre (TTUC); French National Centre for Scientific Research (CNRS); Centre d Etude et de Recherche, Travail, Organisation Pouvoir (CERTOP), 2015 to 2015 (Conference Advisor)
  • Environmentally and Socially Responsible Tourism Capacity Development Programme European Union, Vietnam National Administration of Tourism and Taylor's University Malaysia, 2013 to 2013 (Key Expert)
  • Effective Communication & Business Negotiation, Managers Training Programme, Affin Bank, Malaysia, 2012 to 2012 (Principal Trainer)
  • Faculty/Graduate Seminar, University of Toulouse 2 le Mirail, France, 2012 to 2013 (Visiting Fellowship)
  • Asia Pacific Journal of Innovation in Hospitality & Tourism (APJIHT), Taylor's Press Malaysia, 2012 to 2021 (Board Member)
  • Delegates Survey 2011 on Micro Impacts and Benefits of Business Tourism in Malaysia: A Case Study of the Kuala Lumpur Convention Centre, Kuala Lumpur Convention Centre, 2011 to 2012 (Project Member)
  • Malaysia Quality Evaluation System "MyQuest", Ministry of Higher Education, Malaysia, 2011 to 2012 (Auditor)
  • Curriculum Review Committee Polytechnic Division, Ministry of Higher Education, Malaysia, 2011 to 2015 (Technical Advisor)
  • Graduate Research Colloquium 2010, Taylor's University Malaysia and Universiti Teknologi Mara, 2010 to 2010 (Moderator)
  • Effective Communication & Business Negotiation, Managers Training Programme, Villa Hotel Group, Maldives, 2009 to 2010 (Principal Trainer)
  • Hospitality Law for Hotel Managers, Resort World Genting, Malaysia, 2008 to 2008 (Principal Trainer)
  • Effective Communication & Business Negotiation, Managers Training Programme, Saigon-Tourist Hotel Group, Vietnam, 2007 to 2008 (Principal Trainer )
  • Hospitality Laws for Managers, Marriot Hotel Group, Malaysia, 2006 to 2006 (Principal Trainer)
  • Asia Euro Conference in Tourism, Hospitality and Gastronomy, Taylor's University Malaysia, 2006 to 2014 (Scientific Committee Member)
COURSE ATTENDED
(Course Title),(Course Mode),(Date/Duration),(Level)
  • Making a Difference, Non research, 17/05/2022 to 18/05/2022 (University)
  • Briefing on iCGPA to Deans & HODs in Taylor's University, Research, 10/01/2017 to 10/01/2017
  • Turning Down the Radio: An Immersion into Urban Mindfulness, Non research, 18/03/2016 to 19/03/2016 (University)
  • Kitchen Plus Model Chef Programme, Non research, 12/07/2012 to 12/08/2012 (Private/Industrial Sector)
  • International CHRIE's Career Advancement Academy 2010 Teaching Consortium, Non research, 28/07/2010 to 28/07/2010 (International)
  • Train the Trainer, Non research, 12/11/2009 to 17/11/2009 (Government Sector)
  • Leading the Future Employee Seminar, Non research, 26/05/2009 to 26/05/2009 (University)
  • Certified Hotel Administrator, Non research, 10/11/2008 to 10/11/2008 (Private/Industrial Sector)
  • Mastering the Rockefeller Habits Taipan: The Making of Asian Giants: Asian Leadership, Global Strategies Young Entrepreneurs Organization, Non research, 14/06/2005 to 14/06/2005 (National)
  • Bengkel Hasil Pembelajaran kepada IPTS 2005, Non research, 03/03/2005 to 04/03/2005 (Government Sector)
  • Unleashing the Ultimate Competitive Advantage through Leadership & Creativity, Non research, 10/01/2004 to 10/01/2004 (Private/Industrial Sector)
  • Executive Certificate in Event Management Course, Non research, 22/04/2002 to 25/04/2002 (Department/School)
  • MS-Power Point (Basic), Non research, 13/10/1998 to 10/11/1998 (Department/School)
  • Supervision & Coaching for Success, Non research, 23/06/1997 to 24/06/1997 (State)
  • Teaching and Learning Program, Non research, 05/10/1996 to 14/12/1996 (State)