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Ms. Azlinda Hakim Binti Lokman Hakim

Azlinda Hakim Lokman Hakim is a lecturer at the School of Hospitality, Tourism and Events at Taylor’s University, Malaysia. She holds a master’s degree in international hospitality management from Taylor’s University and the University of Toulouse, France, as well as a bachelor’s degree in Hotel and Tourism Management from IMI International Management Institute, Switzerland.

With a teaching focus on hospitality modules such as accommodation management, room division management, service quality, social innovation projects, and convention and banquet sales, Azlinda brings a blend of academic and industry relevance to her classroom. She has led and coordinated key institutional projects, including the OPERA Cloud PMS implementation and Amadeus software integration, and serves as the project coordinator for several experiential learning initiatives such as the Hotel Takeover and Concierge Certification programs.

Azlinda has served as the Room Division Stream Coordinator (2020) and currently represents academic staff (BIHM) on the Student-Staff Consultative Committee. She is also the coordinator for the prestigious Mandarin Oriental Hotel Group STEP program, facilitating student engagement with industry leaders. Her professional interests lie in hospitality operations innovation, guest service excellence, and curriculum–industry alignment in hospitality education.



Academic Qualification

  • Master in International Hospitality Management, TAYLOR'S UNIVERSITY, -
  • Bachelor In International Hotel & Tourism Management (Hons), IMI, University Centre, -
  • Higher Diploma In International Hotel & Tourism Management, IMI, University Centre, -
  • Diploma In Hotel Management, University Technology Mara, -

Professional Qualification

No records found

Areas of Expertise

  • Social Sciences, Education, Ethics And Moral Education
  • Information, Computer And Communication Technology (Ict), Software, Hospitality Management Software
  • Economics, Business And Management, Tourism, Food And Hospitality Services

Research Interest

No records found

Publications

2025
  • The Role of Government and Community Support in Sustainable Staycation Tourism. - Book Chapter
  • Stimulus-Organism-Response Mechanism in Predicting Continuous Usage Intentions Toward Digital Travel Platforms., Special Issue on Management. International Journal of Research and Innovation in Social Science (IJRISS). - Article in Journals
  • Consumer Perceptions of Ready-to-Eat Foods as a Threat to Authenticity or a Means of Preserving Malaysian Local Cuisine. - Book Chapter
  • The Art and Science of Hotel Room Division in a Sustainable World, SHTE Article Contributions - Taylor's University - Digital Media
  • Workation Trends Towards the Staycation Demand in Malaysia. - Book Chapter
2024
  • The Interplay of Gender Different: Transformative of Leadership Styles Influence Job Satisfaction of Front Office Personnel Within the Hospitality Sector of Malaysia (ERA Indexed), International Journal of Research and Innovation in Social Science (IJRISS) - Article in Journals
2023
  • The Mediating Effect of Privacy Concern on Intention to Use Self Service Technology in Hotel. (ERA Indexed), International Journal of Accounting, Finance and Business (IJAFB) - Article in Journals
2022
  • Customer Perception on the Adoption of Self-Service Technologies in Klang Valley, JOURNAL of TOURISM, HOSPITALITY and CULINARY ARTS - Article in Journals
2017
  • Transformational Leadership and Turnover Intention: Mediating Role of Overall Job Satisfaction., Journal of Tourism, Hospitality and Culinary Arts - Article in Journals

Research

No records found

Awards and Stewardship

  • 1st International Conference on Hospitality, Tourism and Wellness & 4th Hospitality & Tourism Conference - Best Paper Award, Conference, Universiti Malaysia Kelantan, Best Paper Award , 2021
  • Vocational Training Officer, Education, Malaysian Public Works Department(Ministry of Works)(JKR), Trainer , 2014

Paper Presented

  • A STUDY ON THE EFFECT OF TRANSFORMATIONAL LEADERSHIP TOWARDS JOB SATISFACTION OF FRONT OFFICE EMPLOYEES IN MALAYSIAN HOTELS: THE ROLE OF GENDER DIFFERENCE., TERENGGANU INTERNATIONAL BUSINESS AND ECONOMICS CONFERENCE (TIB C VIII) at Terengganu International Multidisciplinary Conference 2023(TeMIC2023) (CONFERENCE), ORAL PRESENTER , 30/10/2023 to 31/10/2023
  • THE MEDIATING EFFECT OF PRIVACY CONCERN ON INTENTION TO USE SELF SERVICE TECHNOLOGY IN HOTEL, Melaka International Conference On Social Sciences, Science and Technology 2023 (CONFERENCE), ORAL PRESENTER , 23/05/2023 to 24/05/2023
  • Customer Perception on the Adoption of Self-Service Technologies in Klang Valley Hotels. , 1st International Conference on Hospitality, Tourism & Wellness (IcoHoTS 2021) & 4th Hospitality & Tourism Conference (HTC 2021) - Creative Tourism, Embracing Change & Technology. (CONFERENCE), ORAL PRESENTER , 13/12/2021 to 14/12/2021
  • Influence of Transformational Leadership on Turnover Intention of Front Office Employees in Malaysian Hotel: The Mediating Role of Overall Job Satisfaction., Hospitality and Tourism Conference 2017 (CONFERENCE), ORAL PRESENTER , 07/10/2017 to 08/10/2017