• Head of School - School of Media and Communication

  • School of Media & Communication
    Faculty of Social Sciences & Leisure Management
  •   kashif.hussain@taylors.edu.my


Professor Dr Kashif Hussain


Academic Qualification

  • Phd In Education Administration & Supervision, NEAR EAST UNVERSITY, Turkey
  • MSc in Tourism Management, EASTERN MEDITERRANEAN UNVERSITY, Turkey
  • BSc in Tourism and Hospitality Management, EASTERN MEDITERRANEAN UNVERSITY, Turkey

Professional Qualification

No records found

Areas of Expertise

  • Social Sciences, Hospitality and Tourism Management, Hospitality and Tourism Studies

Research Interest

No records found

Publications

2020
  • Work-based learning: An approach towards entrepreneurial advancement, Worldwide Hospitality and Tourism Themes - Article in Journals
  • Enhancing hospitality and university graduate employability through 2u2i program, Worldwide Hospitality and Tourism Themes - Article in Journals
  • The advancement of hospitality and tourism education within Malaysia, Worldwide Hospitality and Tourism Themes - Article in Journals
  • Competently skilled human capital through education for the hospitality and tourism industry, Worldwide Hospitality and Tourism Themes - Article in Journals
  • Raising standards for hospitality and tourism education in Malaysia, Worldwide Hospitality and Tourism Themes - Article in Journals
2019
  • Perceived impacts and residents support for tourism development in Port Dickson, Malaysia (SCOPUS-Indexed), TOURISM - An International Interdisciplinary Journal - Article in Journals
  • Personality and turnover intention among hotel employees in Sarawak: Role of flow as mediator. (SCOPUS-Indexed), Humanities & Social Sciences Reviews - Article in Journals
  • Intention to use mobile payment system by ethnicity: A partial least squares multi-group approach (SCOPUS-Indexed), Asian Journal of Business Research - Article in Journals
  • The impact of Umrah quality attributes on religious tourist loyalty in Saudi Arabia. - Book Chapter
2018
  • Impact of market orientation, organizational learning and market conditions on small and medium-size hospitality enterprises (ISI-Indexed), Journal of Hospitality Marketing & Management - Article in Journals
  • Investigating the expenditure and experience of international conference delegates visiting Malaysia., Journal of Global Business Insights - Article in Journals
  • Tourism endorsement in sacred Jammu and Kashmir: A research on peace and tranquillity, OTTOMAN Journal of Tourism and Management Research - Article in Journals
  • Empowerment in Hospitality Service Leadership: A Moderated Mediation Approach (SCOPUS-Indexed), Asia-Pacific Journal of Innovation in Hospitality and Tourism - Article in Journals
2017
  • Resort hotel service performance (RESERVE): An instrument to measure tourists perceived service performance of resort hotels. (ISI-Indexed), Journal of Travel and Tourism Marketing - Article in Journals
  • The effect of technical and functional quality on guests perceived hotel service quality and satisfaction: A SEM-PLS analysis. (SCOPUS-Indexed), Journal of Quality Assurance in Hospitality and Tourism - Article in Journals
  • Stakeholders' perceptions & attitudes towards tourism development in a mature destination. (SCOPUS-Indexed), Tourism: An International Interdisciplinary Journal - Article in Journals
  • Investigating the size and economic value of business tourist market in Malaysia (SCOPUS-Indexed), Event Management - Article in Journals
  • Dayak homestay entrepreneurs innovation characteristics., Journal of Tourism and Management Research - Article in Journals
2016
  • Zone of tolerance for health services: A diagnostic model of public and private hospital service quality. (ISI-Indexed), Argumenta Oeconomica/The Economic Argument - Article in Journals
  • Re-vitalising Port Dickson as a leading beach resort tourism destination in Malaysia: A benchmarking approach (SCOPUS-Indexed) - Article in Proceeding
  • An assessment of students acceptance and usage of computer supported collaborative classrooms in hospitality and tourism schools. (SCOPUS-Indexed), Journal of Hospitality, Leisure, Sport & Tourism Education - Article in Journals
  • Influence of experiences on memories, satisfaction and behavioral intentions: A study of creative tourism. (SCOPUS-Indexed), Journal of Travel and Tourism Marketing - Article in Journals
  • Diagnosing customers experience, emotions and satisfaction in Malaysian resort hotels (SCOPUS-Indexed), European Journal of Tourism Research - Article in Journals
2015
  • Editorial: Benchmarking innovations and new practices in rural tourism development: How do we develop more sustainable and responsible rural tourism? (SCOPUS-Indexed), Worldwide Hospitality and Tourism Themes - Article in Journals
  • Sustainable tourism and resulting resident satisfaction at Jammu & Kashmir, India. (SCOPUS-Indexed), Worldwide Hospitality and Tourism Themes - Article in Journals
  • Conclusion: Benchmarking innovations and new practices in rural tourism development: How do we develop a more sustainable and responsible rural tourism in Asia? (SCOPUS-Indexed), Worldwide Hospitality and Tourism Themes - Article in Journals
  • Student perceptions of teacher respect toward college students (SCOPUS-Indexed) - Article in Proceeding
  • Residents perception of tourism development in Almaty, Kazakhstan, Tourism Development Journal - Article in Journals
2014
  • Dental students perceptions on patients with HIV or Hepatitis B infection. (SCOPUS-Indexed), Annual Research & Review in Biology - Article in Journals
  • Micro-impacts and benefits of business tourism in Malaysia: A comparative analysis for year 2011-2012 (SCOPUS-Indexed), Asia-Pacific Journal of Innovation in Hospitality and Tourism - Article in Journals
  • International business travellers experience with luxury hotel restaurants: The impact of foodservice experience and customer satisfaction on dining frequency and expenditure., International Journal of Hospitality and Event Management - Article in Journals
  • Determinants of e-satisfaction of travel websites in China., Tourism Development Journal - Article in Journals
  • Determinants of the emerging terrorist threats to luxury hotels: A case study of Pakistan., TEAM Journal of Hospitality & Tourism - Article in Journals
2013
  • Editorial: Contemporary responsible rural tourism innovations: What are the emerging contemporary rural tourism innovations and how are they enhancing responsible tourism practices in Malaysia? (SCOPUS-Indexed), Worldwide Hospitality and Tourism Themes - Article in Journals
  • Conclusions: Contemporary responsible rural tourism innovations: What are the emerging contemporary rural tourism innovations and how are they enhancing responsible tourism practices in Malaysia? (SCOPUS-Indexed), Worldwide Hospitality and Tourism Themes - Article in Journals
  • Online marketing opportunities and challenges for restaurants., TEAM Journal of Hospitality & Tourism - Article in Journals
  • Strategic analysis of medical tourism: A case study of North Cyprus., Journal of Hospitality Application & Research - Article in Journals
  • Hizmet kalitesi algilanmasi: KKTC otellerinde yapilan ampirik bir calisma/Perceptions of service quality: An empirical study on KKTC hotels., Turkbilim/Turkish Science Journal - Article in Journals
2012
  • Online marketing opportunities and challenges for restaurants in Malaysia. - Article in Proceeding
  • Measuring service quality of Hainan island hotel accommodations. - Article in Proceeding
  • Micro impacts and benefits of business tourism in Malaysia: A case study of Kuala Lumpur Convention Centre - Article in Proceeding
  • Corporate service brand development: A conceptual framework. - Article in Proceeding
  • An evaluation of the factors for medical tourism destination selection - Article in Proceeding
2011
  • Zone of tolerance for higher education services: A diagnostic model of service quality towards student services. (ISI-Indexed), E itim ve Bilim/Education and Science - Article in Journals
  • The assessment of non-academic and academic service quality in higher education (ISI-Indexed), EuroAsian Journal of Educational Research - Article in Journals
  • Evaluation of service recovery strategies in hotel industry: Front office department s perspective., TEAM Journal of Hospitality & Tourism - Article in Journals
2010
  • Investigating marketing opportunities of a politically challenged island destination: The case of North Cyprus. - Book Chapter
  • ongress tourism in North Cyprus: Analyzing current situation and planning for the future., Tourism Development Journal - Article in Journals
  • Strategic analysis of medical tourism: A case study of an island destination - Article in Proceeding
  • Managing guest complaints: Learning from Hong Kong hoteliers. - Article in Proceeding
  • Perceived impact of tourism development by residents of Republic of Tatarstan. - Article in Proceeding
2009
  • Zone of tolerance for banks: A diagnostic model of service quality (ISI-Indexed), The Service Industries Journal - Article in Journals
  • Student perceptions of service quality in higher education (ISI-Indexed), Total Quality Management & Business Excellence - Article in Journals
  • Perceptions of service quality through interaction, physical environment and outcome qualities of hotel services, Journal of Hospitality Application & Research - Article in Journals
2008
  • An investigation on the factors influencing passengers loyalty in the North Cyprus national airline. (SCOPUS-Indexed), The TQM Journal - Article in Journals
  • Quality is a magic word for customer satisfaction: A study to diagnose how tourist perceives the quality of hotel services. - Article in Proceeding
2007
  • Perceptions of the beach users: A case study of the coastal areas of North Cyprus towards establishment of a carrying capacity (SCOPUS-Indexed), Tourism Analysis: An Interdisciplinary Tourism & Hospitality Journal - Article in Journals
  • Barriers to sustainable tourism development in Jamaica. (SCOPUS-Indexed), Tourism Analysis: An Interdisciplinary Tourism & Hospitality Journal - Article in Journals
  • Percepcion de la calidad en el servicio de las empresas aereas del Norte de Chipre: Una aplicacion del analisis lineal de patrones/Perceptions of service quality in North Cyprus airline industry: A path analysis application., Estudios y Perspectivas en Turismo/Studies and Perspectives in Tourism - Article in Journals
  • M terilerin Kuzey K br s T rk Cumhuriyeti ulusal havayollar n n hizmet kalitesine y nelik Alg lamalar /Service quality perceptions of airline passengers: National airlines of Turkish Republic of Northern Cyprus, Seyahet Ve Otel letmecili i Dergisi/Journal of Travel and Tourism Research - Article in Journals
2006
  • Perceptions of the beach users: A case study of the coastal areas of the North Cyprus towards a carrying capacity establishment - Article in Proceeding
  • Perceptions of service quality in North Cyprus national airline. - Article in Proceeding
  • Perceptions of the beach users: A case study of the coastal areas of North Cyprus towards establishment of a carrying capacity , Hospitality Review - Article in Journals
2005
  • Diagnosing the zone of tolerance for hotel services (ISI-Indexed), Managing Service Quality - Article in Journals
  • Perceptions of service quality in North Cyprus hotels (ISI-Indexed), International Journal of Contemporary Hospitality Management - Article in Journals
  • Sustainable tourism development: A case study of North Cyprus (ISI-Indexed), International Journal of Contemporary Hospitality Management - Article in Journals
  • Integrating food hygiene into quantity food production systems. (SCOPUS-Indexed), Nutrition and Food Science - Article in Journals
2003
  • The effect of job performance on frontline employee job satisfaction and quitting intent: The case of hotels in Turkish Republic of Northern Cyprus, EMU Journal of Tourism Research - Article in Journals
2002
  • Training, developments and technology: A review of human resource management in Turkish organizations and tourism industry - Article in Proceeding
  • The effect of tourism on small island state economies: A case of the Turkish Republic of Northern Cyprus. - Article in Proceeding

Research

No records found

Awards and Stewardship

  • Excellence in Research and Innovation World Hospitality & Tourism Forum, Seoul, Republic of Korea, Conference, Korea University, Best Paper Award , 2014
  • President Award: Excellence in Research and Innovation , Competition, Taylor's University, Excellence in Research and Innovation , 2013

Paper Presented

  • Measuring service innovation performance through team culture and knowledge sharing behavior in hotel services: A PLS approach, 6th International Research Symposium in Service Management (IRSSM-6) (CONFERENCE), ORAL PRESENTER , 11/08/2016
  • Re-vitalising Port Dickson as a leading beach resort tourism destination in Malaysia: A benchmarking approach, International Hospitality and Tourism Conference: Heritage, Culture & Society (CONFERENCE), ORAL PRESENTER , 10/10/2016
  • Rethinking service innovation in healthcare service delivery design: An exploratory sequential approach, 15th APacCHRIE Conference: The Future of Hospitality and Tourism Opportunity and Challenges (CONFERENCE), ORAL PRESENTER , 31/05/2017