Associate Professor Dr Muslim Amin

Academic Qualification

  • Doctor of Philosophy, UNIVERSITI KEBANGSAAN MALAYSIA, Malaysia
  • Master in Business Administration, UNIVERSITI KEBANGSAAN MALAYSA, Malaysia
  • Bachelor in Management, UNIVERSITAS SYIAH KUALA, Indonesia

Professional Qualification

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Areas of Expertise

  • Economics, Business And Management, Management, Marketing

Research Interest

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  • Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships (ISI-Indexed), INTERNATIONAL JOURNAL OF BANK MARKETING - Article in Journals
  • Qualities of effective cruise marketing strategy: Cruisers experience, service convenience, values, satisfaction and revisit intention (ISI-Indexed), International Journal of Quality & Reliability Management - Article in Journals
  • Total quality and socially responsible management (TQSR-M): An integrated conceptual framework. (ISI-Indexed), Benchmarking : An International Journal - Article in Journals
  • The structural relationship between TQM, employee satisfaction and hotel performance (ISI-Indexed), International Journal of Contemporary Hospitality Management - Article in Journals
  • Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty (ISI-Indexed), INTERNATIONAL JOURNAL OF BANK MARKETING - Article in Journals
  • International students course satisfaction and continuance behavioral intention in higher education setting: an empirical assessment in Malaysia (ISI-Indexed), Asia Pacific Educ. Rev. - Article in Journals
  • An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry (ISI-Indexed), Journal of Hospitality Marketing & Management - Article in Journals
  • Determinants of App-Stores Continuance Behavior: a PLS Path Modeling Approach. (SCOPUS-Indexed), Journal of Internet Commerce - Article in Journals
  • The effect of market orientation as a mediating variable in the relationship between entrepreneurial orientation and SMEs performance (SCOPUS-Indexed), Nankai Business Review International - Article in Journals
  • The effect of entrepreneurship orientation and learning orientation on SMEs performance: an SEM-PLS approach (SCOPUS-Indexed), Journal International Business and Entrepreneurship Development - Article in Journals
  • The effectiveness of green product positioning and marketing strategies towards purchase intention in Malaysia (SCOPUS-Indexed), International Journal Innovation and Learning - Article in Journals
  • Examining job seekers perception and behavioral intention toward online recruitment: a PLS path modeling approach (SCOPUS-Indexed), J. Global Business Advancement - Article in Journals
  • Gender differences and consumer s repurchase intention: the impact of trust propensity, usefulness and ease of use for implication of innovative online Retailing (SCOPUS-Indexed), International Journal of Innovation and Learning - Article in Journals
  • Examining repurchase intention of experienced online shoppers: An empirical study on post adopted online Shoppers (ISI-Indexed), International Journal of Retail and Distribution Management - Article in Journals
  • User satisfaction with mobile websites: the impact of perceived usefulness (PU), perceived ease of use (PEOU) and trust (ISI-Indexed), Nankai Business Review International - Article in Journals
  • The influence of physical environment on emotions, customer satisfaction and behavioural intentions in Chinese resort hotel industry (SCOPUS-Indexed), Journal for Global Business Advancement - Article in Journals
  • The impact of human resource management practices on performance: Evidence from a public university in Malaysia (SCOPUS-Indexed), The TQM Journal - Article in Journals
  • Factors affecting online brand community commitment: A conceptual model and framework, (SCOPUS-Indexed), Journal of Technology Management in China - Article in Journals
  • Service quality dimension and customer satisfaction: An empirical study in the Malaysian hotel industry (ISI-Indexed), Services Marketing Quarterly - Article in Journals
  • Islamic Banks: Contrasting the drivers of customer satisfaction, image, trust, and loyalty of Muslim and Non-Muslim customers in Malaysia (ISI-Indexed), International Journal of Bank Marketing - Article in Journals
  • Factors influencing online repurchase behavioral intention of university students in Malaysia. (SCOPUS-Indexed), Journal for Global Business Advancement - Article in Journals
  • Hospital service quality and its effect on patient satisfaction and behavioral intentions. (SCOPUS-Indexed), Clinical Governance: An International Journal - Article in Journals
  • The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banking (ISI-Indexed), The Service Industries Journal - Article in Journals
  • An examination of the relationship between service quality perception and customer satisfaction: A SEM approach towards Malaysian Islamic banking (ISI-Indexed), International Journal of Islamic Middle Eastern Finance and Management - Article in Journals


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Awards and Stewardship

  • KMIT-AGBA Conference Bangkok, Thailand, 15-17 June 2013., Conference, King Mongkut's University of Technology Thonburi, Best Paper Award , 2013

Paper Presented

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