Curriculum Vitae

PERSONAL DETAILS

Associate Professor Dr Filzah Binti Md Isa


BIOGRAPHY

Dr. Filzah Md Isa is currently an Associate Professor at Taylors University, the most prestigious private university in Malaysia. She joined the University on the 1st of February 2016 after servicing Universiti Utara Malaysia (UUM) for more than 21 years. Prior to, that she was a sales manager for more than five years in several business organizations. She obtained her BSc in Business Administration degree from University Southwestern Louisiana, USA (1987), followed by Master of Business Administration (MBA) degree from Northrop University, Los Angeles, USA (1989). She completed her Doctor of Business Administration (DBA) from Universiti Sains Malaysia, August 2007. Her areas of expertise are in the field of Entrepreneurship, Marketing and Organisational Behavior, both practically and theoretically.

Her leadership skill and managerial skill were further boosted when she was appointed as the Deputy Director of Center for Innovation in Education from 1997 to 1998, which is now known as the Professional and Continuing Education Center (PACE). As the Deputy Director, she was given the full responsibility to spearhead the first distance learning program for the University which at the present time becomes one of the key income contributors to the University. Later, from 2007 to 2009, she was appointed as the Deputy Director of the Entrepreneurship Development Institute (now known as the Center of Entrepreneurship Development Institute, CEDI) which focused on the entrepreneurial activities and programs in and outside UUM that involved students, public and private organizations and also entrepreneurs. At the Institute, she developed numerous innovative entrepreneurship modules and activities that helped to generate income to the University as well as providing services to the target customer groups, i.e. students, entrepreneurs, single mothers, and government agencies. Presently, CEDI has been widely acknowledged both in the local and international arena. At Taylors University, her leadership and managerial skills are further utilised in handling some significant tasks specifically as a leader of ageing and entrepreneurship research projects, and also as one of the AACSB coordinators the University who are responsible for the accreditation process for the University.

As an educator, she has vast experiences in the teaching and mentoring both undergraduate and postgraduate students (Masters, DBA, and Ph.D.), and executives from various fields and industries. In congruence with her teaching duties, she also actively involves in research, consultation and training activities. Every year, she actively publishes numerous papers in local and internationally Scopus and several refereed journals. She is also an active reviewer of research papers, case studies, books, and an examiner for PhD theses and DBA dissertations in and outside the University. In order to expand her contributions to the society, she involves in several professional bodies and becomes a member of the Malaysian Healthy Ageing Society (MHAS), Malaysian Institute of Management (MIM), and Persatuan Pengguna Islam Malaysia (Malaysian Islamic Consumers Association). For better academic network and knowledge transfer purposes, she participated in many research projects in the University and with other local and international universities, Ministries and government agencies such as; the Ministry of Rural Development (KKLW), National Higher Education Research Institute (IPPTN), Malaysian Economic Digital Corporation (MDeC), Ministry of Youth and Sports, Ministry of Higher Education (MOHE), Penang Regional Development Authority (PERDA), Federal Agricultural marketing Authority (FAMA), and for various entrepreneurship agencies such as Malaysian Entrepreneurship Institute (INSKEN), PUNB, SME Corp, MARA, etc.

Apart from her commitment as an academician, she is also an active business mentor, coach, and facilitator for many government agencies and institutions such as PERDA, FAMA, AIM, KKLW, MADA, Agricultural department of Penang, Malaysian Productivity Corporation (MPC), Penang Development Corporation (PDC), Community Colleges, Matriculation Colleges, INSKEN, and others, especially those that deal with SMEs, women entrepreneurs and single mothers, and handle entrepreneurship programs. Her contributions to UUM have been duly acknowledged with the receipt of Excellent Service Award (Anugerah Perkhidmatan Cemerlang) in 2011. One of her group’s projects called the Management Internal Control System ‘Pronet’ had won a Silver Medal from the National Invention, Innovation & Design Competition in 2009. To mark her persistent efforts in developing young entrepreneurship talents among graduates, she was chosen as the 1st Runner-up for the Best Entrepreneurship Mentor/Coach for Academia of Malaysia by the Ministry of Higher Education (MOHE) in December 2015. In 2018, her research team has won the Gold category for the SME Innovation Index, in the SME IINOVEX (2018): Membina IKS Berdaya Saing (Developing Competitive SMEs). At the international level, her expertise is further acknowledged, and she is now serving as the Advisory Board Member at the Centre for Academic Learning Writing and Support Services (CALWASS) at Bahria University, Islamabad, Pakistan starting May, 2019. Most importantly, her true commitment and passion to academia and entrepreneurship development will never end.


ADMINISTRATIVE DUTIES
(Role),(Level),(Duration)
  • Appointment as APEL.C Assessor, Taylor's University , 22/04/2023 to present
  • Associate Professor I, Faculty of Business & Law, 01/02/2016 to present
  • Judge Case Study Competition , UMK Case Study Competition , 29/10/2022 to 28/10/2023
  • External Examiner , Unirazak , 14/08/2023 to 14/10/2023
  • Internal Examiner , Taylor's University School of Business and Law , 12/10/2023 to 12/10/2023
  • Chairperson Doctoral Thesis , Taylor's University , 04/10/2023 to 04/10/2023
  • Technical Program Chair International Conference on Business and Information Management (ICBIM 2023),, Organizing Committee ICBIM 2023, 18/08/2023 to 20/08/2023
  • IJERPH] 2022 Reviewer Acknowledgment, IJERPH, 22/12/2022 to 22/12/2022
  • External Examiner , UUM , 08/12/2022 to 08/12/2022
  • External Examiner , UUM, 16/11/2022 to 16/11/2022
ACADEMIC QUALIFICATION
(Qualification),(Institution)
  • Doctor of Business Administration, UNIVERSITI SAINS MALAYSIA, Malaysia
  • Master of Business Administration in Marketing, NORTHROP UNIVERSITY, -
  • Bachelor of Science in Business Administration, THE UNIVERSITY OF SOUTHWESTERN LOUISIANA, -
PROFESSIONAL MEMBERSHIP
(Organisation),(Role),(Duration),(Level)
  • Malaysian Institute of Management , Member, 2018 to 2022 (National)
  • Institute of Marketing Malaysia, Member, 2015 to 2015 (National)
AREAS OF EXPERTISE
(Area)
  • Organisational Behavior
  • Women Entrepreneurs
  • All Marketing Fields
TEACHING
(Course Title),(Level of Study),(Institution),(Month/Year)
  • 00, First Year Mentoring , Taylor's University (01/2023)
  • 00, Marking Rubrics , Taylor's University (01/2023)
  • Supervisee list , Bachelor Degree, Taylor's University (01/2023)
PUBLICATIONS
(Title of publication in APA style)
Book
2019
  • Isa, F. M. & Noor, S. (2019). Issues and Challenges of Ageing Population in Malaysia. Burns/Veeck, Marketing Research, Global Edition, 9th Edition, SBN: 9781292318042
Book Chapter
2022
  • Noor S., Isa F.M., Yusf.M (2022) Women caregiverpreneuers A silver bullet for global ageing In: Jafari-Sadeghi, V., & Dana, L.-P. (Eds.). International Entrepreneurship in Emerging Markets: Contexts, Behaviours, and Successful Entry (1st ed.). Routledge. https://doi.org/10.4324/9781003218357
     
2018
  • Filzah Md Isa & Nik Maheran Nik Muhammad. Leadership in Malaysia Higher Education Institution. Transformational issues in Business management Practice: Professional Issues and Controversies, Book Chapter 3. Pearson Malaysia, ISBN 978-967-349-754-6.
  • Filzah Md Isa, Hoe Chee Hee, & Zolkafli Hussin. Franchise Business System in Malaysia. Transformational issues in Business management Practice: Professional Issues and Controversies. Book Chapter 9. Pearson Malaysia, ISBN 978-967-349-754-6.
  • Filzah Md Isa (2018). MAXIS CNY 2018 – It’s time for ‘HuatAR’. Global Edition of Moriarty, Advertising and IMC, 11/e. Pearson.
Article in Journals
2024
  • Md Isa, F., Sharaf, A., M., Noor, S., H., & Ahmdon, M. A. (2024). Curriculum, work readiness, and employability in Malaysian higher education: Unpacking the nexus. (2024). Akademika, 94(1). https://doi.org/10.17576/akad-2024-9401-19 (SCOPUS-Indexed)
  • Noor.S. Aslam. A, Md Isa .F. Causes of Occupational Stress and Burnout among Administrative Staff in Public Universities: Case of Pakistan, Journal of Applied Research in Higher Education Emerald (SCOPUS-Indexed)
     
2023
  • E-Vahdati, S.; Noor, N.A.M.; Mah, P.Y.; Chuah, F.; Md Isa, F. Social and Environmental Sustainability, Workers’Well-Being, and Affective Organizational Commitment in Palm Oil Industries. Sustainability 2023, 15, 9514. https://doi.org/10.3390/ su15129514 (SCOPUS-Indexed)
  • Isa, F. M., Noor, S., & Mohammad, N. M. (2023). Critical issues of human resource management in ageing care centres: Case of Malaysia. Journal of Health Management. https://doi.org/10.1177/09720634231175956 (SCOPUS-Indexed)
  • Bhatti, Mariam and Md Isa, Dr Filzah Binti and Nik Muhammad, Dr Nik Maheran, The Moderating Effects of Perceived Organisational Support on the Relationships between Leader-Member Exchange, Member-Member Exchange and Team Performance. Available at SSRN: https://ssrn.com/abstract=4503480 or http://dx.doi.org/10.2139/ssrn.4503480 (SCOPUS-Indexed)
  • Fadzlyn, N., Isa, F.M., Mohamad, S. (2023). Corporate Governance Practices Affecting Performance: A Case Study of Malaysian Elderly Care Centres NGOs. In: Mansour, N., Bujosa Vadell, L.M. (eds) Finance, Accounting and Law in the Digital Age. Contributions to Management Science. Springer, Cham. https://doi.org/10.1007/978-3-031-27296-7_6 (SCOPUS-Indexed)
  • Shiban, M.A., Muhammad, N.M.N., Isa, F.M., Alwi, S. (2023). the Moderating Role of Trust on Pro-environmental Purchasing Behavior: The Case of Malaysian Consumers in North Malaysia. In: Mansour, N., Bujosa Vadell, L.M. (eds) Finance, Accounting and Law in the Digital Age. Contributions to Management Science. Springer, Cham. https://doi.org/10.1007/978-3-031-27296-7_32 (SCOPUS-Indexed)
  • Noor, S., & Isa, F. Md. (2023). Online Learning Challenges Faced by SSC-Level Learners During Pandemic: A Case of Pakistan. Educational Process: International Journal, 12(4): 65-77. https://edupij.com/index/arsiv/60/312/ (SCOPUS-Indexed)
2022
  • Nik Maheran Nik Muhammad, Shaliza Alwi*,Filzah Md. IsaDoes mco announcement affect futures market performance? A viewpointof efficient market hypothesis (emh) and signaling theory in malaysiaINTERNATIONAL JOURNAL OF SPECIAL EDUCATION Vol.37, No.3s, 2022 SPECIAL ISSUE ON WORLD OF EDUCATION AND REHABILITATION
  • Hua, L., Isa, F.M., Noor, S. and Chan, H.R. (2022) ‘Organisational capabilities and performance of logistic companies: case study of Ningxia, China’, Int. J. Advanced Operations Management, Vol. 14, No. 3, pp.211–233. (SCOPUS-Indexed)
2021
  • Isa, F., Mohd Nor, N. A., & Noor, S. (2021b). Leadership and decision-making style among women entrepreneurs: A case of Malaysia. International Review of Management and Business Research, 10(1), 68-79. https://doi.org/10.30543/10-1(2021)-7 (ISI-Indexed)
     
  • Noor, S., Isa, F., Nor, L. (2021). Women Empowerment Through Women Entrepreneurship: A Comparison Between Women Entrepreneurs and Fulltime Housewife in Pakistan. Iranian Journal of Management Studies, 14(2), 347-363. doi: 10.22059/ijms.2020.302633.674074 (SCOPUS-Indexed)
     
  • Li, Jie & Goh, Wei Wei & Zaman, Noor & Isa, Filzah & Balakrishnan, Sumathi. (2021). An Empirical Study on Challenges Faced by the Elderly in Care Centres. EAI Endorsed Transactions on Pervasive Health and Technology. 170231. 10.4108/eai.11-6-2021.170231. (SCOPUS-Indexed)
     
  • Noor S, Isa FM, Muhammad NMN. Managerial Obstacles Facing the Ageing Care Centres: A Case of Malaysian Women Entrepreneurs. Vision. 2021;25(3):312-321. doi:10.1177/0972262921996495 (SCOPUS-Indexed)
     
  • Noor, S., Md Isa, F., & Nik Muhammad, N. M. (2021). Silent Scream of Malaysian Elderly: A Case Study in Noble Care Ageing Centres. Research on Ageing and Social Policy. https://doi.org/10.17583/rasp.2021.6388
     
  • Isa, F. M., Muhammad, N. M., Ahmad, A., & Noor, S. (2021). Effect of ICT on women entrepreneur business performance: Case of Malaysia. Journal of Economics and Business, 4(1). https://doi.org/10.31014/aior.1992.04.01.326
     
  • Md Isa, F., Noor, S., Nik Mohammad, N.M. and Mohd Adnan, M.M. (2021), "Leadership and decision making challenges among elderly care centre operators: case of multi-ethnic Malaysia", Leadership in Health Services, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/LHS-05-2021-0033
  • Nor Azila, M.N., Azli, M., Norsam, M.S, & Filzah, M.I. (2021). Does attitude translate into intention? Assessing the empiricalevidence of attitude-intention relationship in the purchase of energy efficient vehicle (EEV) among Malaysian consumers,Central Asia and the Caucasus, 22(5), 129-141 (SCOPUS-Indexed)
  • Nor Azila Mohd Noor, Mohd Norsam Mohd Sari, Muhammad Azli, and Filzah Md Isa. (2021). Consumption values asdeterminants of electric car purchase intention among Malaysian consumers, 11(1), International Journal of Business andManagement Sciences, (Print: ISSN 1837-6614; Online: ISSN 1985-692X) (indexed in SCOPUS). (SCOPUS-Indexed)
  • Noor, S., Isa, F.M. and Shafiq, A. (2022): Women’s Entrepreneurial Success Models: A Review of the Literature. World Journal of Entrepreneurship, Management and Sustainable Development, Vol. 18, No. 1, pp. 137–162 (SCOPUS-Indexed)
  • Yi, L.X., Md Isa, F., Noor, S. and Mohd Nor, L. (2021), "Factors influencing entrepreneurial team (ET) performance in education and childcare franchise: case of Malaysia", Management Research Review, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/MRR-05-2021-0350 (SCOPUS-Indexed)
     
2020
  • Liang, H., Isa, M.F., Noor, S., Ho, R. C. (2020). Investigating The Mediating Role of Logistics Service Capability on Chinese Logistics Performance. International Review of Social Sciences, 8(1), 1-13. (ISI-Indexed)
     
  • Isa, F.M., Jaganathan, M., Yeo, V.,C., S., Ahmdon, M.A.S., Nafi, S.N.M. (2020).Does Service Marketing Enhance Supplier and Customer Contact in the Gig Economy Era? Case Analysis from Malaysian SMEs` Women Entrepreneurs. International Journal of Supply Chain Management, 9(1), February, 1105-1113. (SCOPUS-Indexed)
     
  • Isa , F.M., Noor, S., Ahmdon, M.A.S., Setiawati, C.I, & Warangkana, T. (2020). Comparison of students Perception regarding Curriculum design vs. Employability in Malaysia, Indonesia and Thailand, International Journal of Management in Education. 14(4). 331-351. (SCOPUS-Indexed)
     
  • Hua,L., Isa, F.M., Noor, S. (2020). An Empirical Study on Logistics Performance on Ningxia Region, China. International Review Management and Business Research. 9(1), 87-101. (SCOPUS-Indexed)
     
  • Noor, S. Isa, F.M, Nor. Mohd (2020) “Ageing Centre women entrepreneurs: A Silver Bullet for Ageing Tsunami in Malaysia” 12:1 (2020) 51–62| www.sainshumanika.utm.my | e-ISSN ISSN: 2289-6996
  • Noor, S. & Isa, F.M. (2020). Contributing factors of women entrepreneurs’ business growth and failure in Pakistan’, International Journal of Business and Globalisation, 25( 4), pp.503–518. (SCOPUS-Indexed)
     
  • Noor, S., & Md Isa, F. (2020). Malaysian Sandwich Generation Issues and Challenges in Elderly Parents Care. International and Multidisciplinary Journal of Social Sciences, 9(3). 1-25. 289-312. (SCOPUS-Indexed)
     
  • Noor, S., Isa, F. M., Hossain, M.S. & Ali, S. (2020). Ageing Care Centers: Mediating Role of Quality Care and Proactive Environment, Journal of Population and Social Studies, 28(4), October, 324 - 347. (SCOPUS-Indexed)
     
  • Noor, S., Isa, F.M., & Nor. L. M. (2020). Identifying the Current Trends of Entrepreneurial Education in Pakistani Higher Education Institutions. Sains Humanika, 12(3), 25–33 .
     
  • Noor, S., Isa, F.M., & Mazhar, F.F. (2020). Online Teaching Practices During the COVID-19 Pandemic. Educational Process International Journal, 9(3).
     
  • Noor, S. & Isa, F.M. (2020). Entrepreneurial Opportunities for Malaysian Women in Ageing Care Industry. Social and Management Research Journal, 17( 2), 83-100.
     
  • Isa, F.M., Noor, S. Goh, W.W., Syed Hussain, S.D.B., Ibrahim, H.M., & Ahmdon, M.A.S. (2020). Exploring the facet of elderly care centre in multiethnic Malaysia, PSU Research Review, 11 November, 1-22.
     
2019
  • Noor, S. Isa, F.M, Nor. L. Mohd, Ahmed. E. Ch. (2019). Identifying the current trends and challenges of Ageing Care Centres in Malaysia. International Review of Social Science, 7(7), 373-383. (SCOPUS-Indexed)
     
  • Othman, S.N., Md Isa, F., Ahmdon, M.A.S., Sharaf, M. (2019). Postgraduate recruitment strategies of Malaysian public higher education institutions to achieve an innovative hub. International Journal of Management in Education. 13 (4). 338. (SCOPUS-Indexed)
2018
  • Lim, C.L., Hassan, N., Md. Isa, F. (2018). The Effect of Space Design and Teaching Strategies on Undergraduate Students’ Collaborative Learning Behaviour in the Next Generation Flexible Classroom Setting: A Case Study in a Private University in Malaysia. Malaysian Journal and Learning Instruction (MJLI), Vol. 15 ( 2) Dec 2018, 175-205 (SCOPUS-Indexed)
  • Nurhanim Hassan, Lim Chee Leong, and Filzah Md. Isa (2018). The Development of Business Continuity Plan for Online Delivery: A Case Study in Malaysian Private Higher Learning Institution. Adv. Sci. Lett. 24, 7996–7999 (2018)
  • Ahmdon, M. A. S., Muhamad, H., Ahmad, N. S. Y., Isa, F. M. (2018). Teori Permainan dan Aplikasi Strategi Kuasa Untuk Memikat Pengundi Dalam PRU 14, E-Bangi Journal 15(4), 49-63.
2017
  • Al Qurneh, M. & Md Isa, F. (2017). Analyzing the Relationship Between Quality Standards Of Satisfaction And Loyalty In Jordan’s Higher Education. International Journal of Research in Social Sciences (IJRSS), 7(1). 176-195. ISSN: 2249-2496 (SCOPUS-Indexed)
  • Sharaf, M.A. & Md Isa., F. (2017). Factors influencing students’ intention to purchase green products: A case study in Universiti Utara Malaysia. Journal of Social Sciences and Humanities, 25(5), Feb 2017, ISSN 0128-7702 (print), 2231-8534 (online), www.pertanika.upm.edu.my. (SCOPUS-Indexed)
      
  • Khaled Alqasa, Ho Tuck Sum, & Md Isa, F. (2017). Determinant factors of brand loyalty in Malaysian automotive industry. Social and Management Research Journal, 14(1),81-96. ISSN 1675-7017 (SCOPUS-Indexed)
     
2016
  • Md Isa, F., Othman, S.N, & Nik Muhammad, N.M. (2016). Postgraduate Students’ Recruitment Strategies in Higher Education Institutions of Malaysia. International Review of Management and Marketing, 6(S8). SSN: 2146-4405. (Scopus) (SCOPUS-Indexed)
     
  • Jolly, B., Md Isa, F., Othman, S.N., & Ahmdon, M. A. S. (2016). The Influence of Management Capability, Marketing Capability and Competitive advantage on Malaysian Construction Project Performance. International Review of Management and Marketing, 6(S8). ISSN: 2146-4405 (SCOPUS-Indexed)
     
  • Kwan C.S., Isa F.M. (2016). The relationship between leadership, span of control, perception of islamic products and services, perception of internal service quality and the agents’ job satisfaction:A case of unit trust agents in johor bahru. International Review of Management and Marketing, 6(8Special Issue), pp.149-152 (SCOPUS-Indexed)
     
  • Nik Muhammad N.M. and Md Isa, F. (2016). Upgrading Organizational Effectiveness and Management Professionalism: A Case Study of Pronadz Reka Bina Sdn. Bhd. Emerald Emerging Markets Case Studies. (EEMCS-06-2016-0138).
2015
  • Cheng, W.H., Tantasuntisakul, W., & Md Isa, F. (2015). A Comparison of Factors Influencing Malaysia and Southern Thailand Women Entrepreneurs’ Success. Journal of Applied Science and Agriculture, accepted 2015. (SCOPUS-Indexed)
     
  • Cheng Wei Hin, Filzah Md Isa, Abdul Manaf Bohari. Creativity, Venture Creation and Innovation of Generation Y in Malaysia – A Comparison of Generation X and Generation Y. Indian Journal of Arts, 2015, 5(16), 101-110 (SCOPUS-Indexed)
     
  • Sharaf. M. A., Md Isa, F., & Al-Qasa, K. (2015). Factors Affecting Young Malaysians' Intention to Purchase Green Products. Merit Research. Merit Research Journal of Business and Management, 3(2), 17-21.
     
  • Md Isa, F., Cheng, W. H., Othman, S. N., & Tantasuntisakul, W. (2015). Malaysian women entrepreneurs’ challenges in the local and international business markets. Australian Journal of Basic and Applied Sciences, 9(28 S), 57-63.
     
  • Tantasuntisakul, W., Md Isa, F., & Yamaqupta, N. (2015). Factors Influencing Southern Thai Women Entrepreneurs’ success. Journal of Applied Science and Agriculture, accepted 2015. (SCOPUS-Indexed)
     
  • Yamaqupta, N., Md Isa, F., & Tantasuntisakul, W. (2015). Service Quality and Student Satisfaction in the Higher Education Sector of Thailand. Journal of Applied Science and Agriculture, accepted 2015. (SCOPUS-Indexed)
  • hin Swee Kwan and Filzah Md Isa The Relationship Between Leadership, Span of Control and The Mediating Effect of Attitude Toward Switching Agency and Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru. Taylors Business Review, Vol 5, August 2015. PP 119-135. ISSN: 2232-0172 (SCOPUS-Indexed)
2014
  • Cheng, W.H., Md Isa, F., & Hoe, C.H. (2014). A study of Perception of International Students on Quality of Malaysian Car. Malaysian Management Journal, Vol. 18. (SCOPUS-Indexed)
     
  • Osman, A., Md Isa, F., Othman, S.N., & Jaganathan M. (2014) Attitude towards recycling among business undergraduate students in Malaysia. American-Eurasian Journal of Sustainable Agriculture, August, 8(13), 6-12. (SCOPUS-Indexed)
  • Cheng, W. H., Md Isa, F., & Bohari, A. M. (2014). Leadership Styles and Leadership Traits of Gen X and Y: A Case Study in Malaysia. International Journal of Business Management and Research (In Press), December, 2014. (SCOPUS-Indexed)
  • Cheng, W. H. , Md Isa, F. & Bohari, A. M. (2014), Business Intelligence and Decision Making of Successful Women Entrepreneurs in Northern States of Malaysia, International Journal of Business Management and Research, December 2014. (SCOPUS-Indexed)
  • Cheng, W.H., Md Isa, F., & Bohari, A. M. (2014), Can Better Workplace Communication Serve to Improve Job Satisfaction and Reduce Absenteeism? A Case Study of Nilai University College Library. Asian Journal of Business and Management Sciences . Vol. 3, (10), p 1-10. (SCOPUS-Indexed)
     
  • Ali, J., Lim, H.E., Ismail, R., Abdul Rahim, F., Md Isa, F., & Ismail, I.A. (2014) Effectiveness Of Finishing School From The Perspectives Of Graduates, Employers And Graduate Marketability, Malaysian Journal of Learning and Instruction (MJLI) Vol. 11, July. (SCOPUS-Indexed)
     
  • Alqasa, k., Md Isa, F., Othman, S.N., . & Zolait, A. (2014). The impact of students attitude and subjective norm on the behavioural intention to use the services of banking system. International Journal of Business Information Systems. Vol. 15, No. 1. (SCOPUS-Indexed)
     
  • Hoe, C.H., Othman, A.R., Md Isa, F., Hussin, Z., Mohamad Harif, A.A., Abdul Jabbar, H., Othman, S. N., & Salahuddin, N. (2014). First Malaysian Franchise Profiling Survey. International Journal if Entrepreneurship and Small & Medium Enterprises (IJESME), Vol.1. (SCOPUS-Indexed)
2013
  • Cheng, W., Md Isa, F., Hoe, C., & Liang, S. (2013). A Study of Foreign Students Perception of Country of Origin Theory and Quality of Locally Made Malaysian Cars. International Business Management, 7, 38-45. (SCOPUS-Indexed)
     
  • Alqasa, K., Md Isa, F., & Othman, S. N. (2013). Factors Affecting Intentions To Use Banking Services In Yemen. Journal of Internet Banking and Commerce. 18(2). (SCOPUS-Indexed)
  • Alqasa, K., Md Isa, F., & Othman, S. (2013). The Impact of Students' Attitude and Subjective Norm On the Behavioural Intention to Use Services of Banking System. International Journal of Business Information Systems. Vol 15(1), p 105-122. (SCOPUS-Indexed)
     
  • Ali, J., Lim, H. E., Ismail, R., Abdul Rahim, F., Md Isa, F., & Ismail, I. A. (2014). The effectiveness of finishing school programmes from the perspectives of graduates and employers. Malaysian Journal of Learning and Instruction (MJLI), 11, 147-170. (SCOPUS-Indexed)
     
  • Cheng, W., Md Isa, F., & Hoe, C. (2013). A Study of Perception of International Students on Quality of Malaysian Cars. Malaysian Management Journal (MMJ) (SCOPUS-Indexed)
     
  • Nik Muhammad, N., Md Isa, F., Othman, S., & Sanusi, Z. (2013). Malaysian Higher Education Institution Leadership And Decision Making Quality. Ministry of Higher Education Malaysia.
2012
  • Md Isa, F., Cheng, W., & Mohd Yunus, J. (2012). The Influence of Upline Supoprt on Change Success in Malaysian Direct Selling Industry. International Journal of Business and Management Science, 5 (1). (SCOPUS-Indexed)
  • Isa, F. M., Hoe, C. H., Othman, S. N., Din, S. H., Mohd Harif, A. A., Hussin, Zolkafli and Mohd Jani, Y. (2012). The Extent of Marketing Capability and Market Orientation in Franchise Business in Malaysia. International Journal of Business and Social Science, 3 (10), 325-334. (SCOPUS-Indexed)
  • Hoe, C., Md Isa, F., Cheng, W., Hashim, N., Mohd Yunus, J., & Abdullah, H. H. (2012). Development of women entrepreneurs: The case in Malaysia. World Journal of Social Sciences, 2 (6), 23 (SCOPUS-Indexed)
     
  • Md Isa, F., Othman, S., Hoe, C., Hussin, Z., Mohd Harif, M., & Mohd Yusoff, J. (2012). Critical Success Factors in Franchise Business: A Cross Analysis Among Muslim and non-Muslim Franchisors in Malaysia. Asian Journal of Business and Mangement Science, 1 (10). (SCOPUS-Indexed)
     
  • Kumar, N., Md Isa, F., Cheng, W., & Abdullah, H. (2012). Development of a framework for services recovery for service industries. Journal of Global Business Advancement, 5 (2), 13. (SCOPUS-Indexed)
  • Cheng, W. H., C., Md Isa, F., & Hoe, C. H. (2012). Perception of International Students of Country of Origin and Ranking of Malaysian Cars. International Business Management, Vol 7 (1). (SCOPUS-Indexed)
  • Cheng, W. H., Md Isa, F., & Singaralingam, J. (2012). A Qualitative Study of Leadership Styles and Personal Characteristics of Successful Women Entrepreneurs in Malaysia and A Gender Comparison. Journal on Business Review. (SCOPUS-Indexed)
  • Md Isa, F., Cheng, W., & Mohd Yunus, J. (2012). The Influence of Upline Supoprt on Change Success in Malaysian Direct Selling Industry. International Journal of Business and Management Science, 5 (1). (SCOPUS-Indexed)
2011
  • Mohd Harif, M., Hoe, C., Hussin, Z., Othman, S., Md. Isa, F., & Din, M. S. (2011). Determinant Factors of Successful Franchise Business in Malaysia. International Review of Business Research Papers, 16 (6). (SCOPUS-Indexed)
  • Cheng, H. W., Md. Isa F., & Hoe, C. H. (2011). Globalization and Application of Strategic Management Model and Theories to Entrepreneurs in a Turbulent Economy. Chinese Business Review, 10 (6), 429-437. (SCOPUS-Indexed)
     
  • Nik Muhammad, N., Md Isa, F., & Othman, S. (2011). Mydin Transformation Focus: Leadership and Organizational Change. Emerald Emerging Case Studies. (SCOPUS-Indexed)
     
  • Md Isa, F., Cheng, W., & Mohd Yunus, J. (2011). Change Management Initiatives and Job Satisfaction among Salespersons in Malaysian Direct Selling Industry. Asian Business & Management, 1 (7), 106-121. (SCOPUS-Indexed)
     
2010
  • Nik Muhammad, N., Kefli, B., & Md Isa, F. (2010). Upgrading Organizational Effectiveness and Management Professionalism: A case study of Pronadz Rekabina SB. International Research Journal of Finance and Economics, 4 (SCOPUS-Indexed)
2009
  • Nik Muhammad, N. & Md Isa, F. (2009). Impact of Culture and Knowledge Acquisition to Organizational Success: Study on Chinese and Malay Small Firms. Asian Culture and History, 1(2). (SCOPUS-Indexed)
     
  • Abu Bakar, A., Hashim, F., Md Isa, F., Ahmad, H., & Dzikiria, H. (2009). Distinctive Capabilities and Strategic Thrusts of Malaysia's Institutions of Higher Learning, International Journal of Marketing Studies, 1 (2). (SCOPUS-Indexed)
     
2008
  • Nik Muhammad, N., Md Isa, F., & Kefli, B. (2008). Positioning Malaysia as Halal Hub; Integration Role of Supply Chain Strategy and Halal Assurance System. Asian Social Science, 5 (7). (SCOPUS-Indexed)
  • Nik Muhammad, N., Md Isa, F., & Othman, S. (2008). Impact of decision characteristics, extent of scanning and information processing capacity on investment decision making quality. International Journal of Global Business and Economics (1 (1)), 20-55. (SCOPUS-Indexed)
     
RESEARCH PROJECT
(Project title),(Role),(Duration),(Level)
  • Examine the factor impact on Small and Medium enterprises: The Mediating role of Digital Mindset , Co-researcher, 2023 to 2024 (Taylor's University)
  • Towards the Realization of National Automotive Policy (NAP): Modelling the Malaysian Consumers Purchase Behavior towards Energy Efficient Vehicles (EEV), Co-researcher, 2019 to 2021 (National)
  • User centred internet of thing devices for elderly in an ambient assisted living, Co-researcher, 2018 to 2020 (Taylor's University)
  • Exploring the link between value chain activities and knowledge building in Malaysian social enterprises: A systems of innovation approach , Project Leader, 2018 to 2021 (International)
  • Psychological poverty amongst Malaysian aged adults towards well-being, Co-researcher, 2017 to 2018 (Taylor's University)
  • Issues and challenges faced by the elderly homecare centre in Malaysia, Project Leader, 2017 to 2021 (Taylor's University)
  • Succession planning & generational change: An analysis of ageing entrepreneurs in Malaysia, Co-researcher, 2017 to 2021 (Taylor's University)
EVALUATION ACTIVITIES
(Activity),(Duration),(Category)
  • Certificate of Excellence in Reviewing , 2023 to 2023 (Article in Journal)
SUPERVISION
(Title of Thesis),(Name of Candidates),(Academic Level),(Role)
COMPLETED
  • Environmental Behaviour Among University Students: The Application The Theory of Planned Behaviour Model, Abdullah Osman, PhD/ Doctoral  (Main Supervisor)
  • Factors Determining The Purchase Intention on Bank Service in the Republic of Yamen, Al-Qasa Khaled Mohammed Ahmed, PhD/ Doctoral  (Main Supervisor)
  • Antecedent and Mediator of Actual Visit Behavior Amongst International Tourists in Jordan , Ayed Al Muala, PhD/ Doctoral  (Main Supervisor)
  • Assessing The Relationship Between Tourism Marketing Mix, Tourism Quality Standards and Image on Satisfaction and Loyalty in Jordan Curative Tourism, Majed Issa Mohammad Al Qurneh, PhD/ Doctoral  (Main Supervisor)
  • Factors Affecting Service Recovery Performance of Insurance Agents with Employment Status as Moderator: A Study of Northern Peninsular Malaysia, Niriender Kumar Piaralal, PhD/ Doctoral  (Main Supervisor)
  • The Extent of Management of Capability, Relationship Capability, and Competitive Advantage Influence on Bumiputera Contractors Project Performance, Baderisham b Jolly, PhD/ Doctoral  (Main Supervisor)
  • Relationship Between Service Quality, Academic Quality and Satisfaction Among Students of Southern Thailand Government Universities: The Moderating Effect of Value, Narueban Yamaqupta, PhD/ Doctoral  (Main Supervisor)
  • Factors influencing green consumerism behavior among Penangites, Jayaeswari Singaralingam, PhD/ Doctoral  (Main Supervisor)
  • A study of brand loyalty in Malaysia: automotive industry, Ho Tuck Sum, PhD/ Doctoral  (Main Supervisor)
  • Customer Loyalty in Mobile Food Retailing, VINCENT YEO CHEOW SERN  (Main Supervisor)
  • ENTREPRENEURIAL TEAM PERFORMANCE IN MALAYSIA FRANCHISE INDUSTRY: CASE OF EDUCATION AND CHILD CARE FRANCHISING, LIM XTN YI  (Main Supervisor)
  • CRITICAL SUCCESS FACTORS (CSFS) OF WOMEN ENTREPRENEURS IN SERVICE INDUSTRY: A CASE STUDY OF AGEING CARE CENTRES IN MALAYSIA, SHAISTA NOOR  (Main Supervisor)
  • EXPLORATION OF ENTREPRENEURIAL OPPORTUNITY AND BENEFITS DERIVED FROM BLOCKCHAIN TECHNOLOGY: CASE STUDY OF BLOCKCHAIN ENTREPRENEURS, JAYAMALAR A/P FRANCIS  (Main Supervisor)
  • THE EFFECT OF SUPPLY CHAIN INTEGRATION, RESPONSIVENESS AND INNOVATION ON CORPORATE PERFORMANCE AND SUSTAINABILITY IN THE ELECTRONICS MANUFACTURING INDUSTRY OF CHINA, JIANG FEI  (Main Supervisor)
ONGOING
  • JASMINDER KAUR A/P HARBINDAR JEET SINGH  (Main Supervisor)
  • LIANG HUA  (Co-supervisor (Internal))
  • CHUA BOON CHIN  (Main Supervisor)
  • MADIHA BINTI FUAD  (Main Supervisor)
  • SHARIFAH DIYANA BINTI SYED HUSSAIN  (Main Supervisor)
  • NURUL FADZLYN BINTI ENCHE NADZMY  (Main Supervisor)
  • GERALDINE REMA A/P VARATHAU RAJOO  (Co-supervisor (Internal))
  • FOO WEI JEAN  (Co-supervisor (Internal))
  • CHENG QIAN YEE  (Main Supervisor)
  • LI XIAONA  (Main Supervisor)
  • LYU GUOHAO  (Main Supervisor)
PRESENTATION
(Title),(Event),(Date Presented),(Organiser),(Level)
ORAL PRESENTER
  • The moderating role of trust on pro environmental purchasing Consumer: The case of Malaysian consumer in North Malaysia , The First International Conference of Entrepreneurship Innovation and Technology (ICEIT) 2022 , 25/10/2022 to 26/10/2022, UMK (National)
  • Flexible Learning Space Design and its effect on Students Learning: Case of Malaysian Higher Learning Institution, Taylor's 12th Teaching & Learning Conference 2019, 13/09/2019 to 14/09/2019, Taylor's University (International)
  • Personal, social, organizational factors and business performance: A qualitative analysis of women entrepreneurs in Southern Thailand, International conference on Human Capital: Workforce renewal in an era of global change, 28/11/2018 to 29/11/2018, Taylor s University. (International)
  • Strengthening brand position through employee empowerment and openness. , International conference on Human Capital: Workforce renewal in an era of global change, 28/11/2018 to 29/11/2018, Taylor s University.  (International)
  • The Effect of Space Design and Teaching Strategies on Undergraduate Students Collaborative Learning Behaviour in the Next Generation Flexible Classroom Setting, Taylor's 11th Teaching and Learning Conference 2018 (TTLC 2018): Empowering Learning, 22/09/2018 to 23/09/2018, Taylor's University (International)
  • Malaysian women entrepreneurs: Some emerging issues and challenges of entering global market, RMP International Conference in Business and Finance (RICBF 2018). , 31/08/2018 to 01/09/2018, RMP PUBLICATION (International)
  • Determinant Factors of Brand Loyalty in Malaysian Automotive Industry., The 3rd International Conference on Science and Social Research (CSSR), 06/12/2016 to 07/12/2016, - (International)
  • Factors Influencing Students Intention to Purchase Green Products: A Case Study in Universiti Utara Malaysia, The 3rd International Conference on Science and Social Research (CSSR), 06/12/2016 to 07/12/2016, - (International)
  • Service Quality and Student Satisfaction in the Higher Education Sector of Thailand, The International Conference on Business, Science , and Technology 2015, 17/04/2015 to 18/04/2015, - (International)
  • A Comparison of Factors Influencing Malaysia and Southern Thailand Women Entrepreneurs Success. , The International Conference on Business, Science, and Technology 2015, 17/04/2015 to 18/04/2015, - (International)
  • Factors Influencing Southern Thai Women Entrepreneurs success., The International Conference on Business, Science, and Technology 2015, 17/04/2015 to 18/04/2015, -  (International)
  • Malay Women Entrepreneurs Challenge: Pre and Post E-Business and E-Commerce, Seminar Kebangsaan Ekonomi Koridor Utara (NCER), 25/01/2015 to 26/01/2015, - (National)
  • Attitude towards Recycling among Business Undergraduate Students in Malaysia., International Conference on Engineering Management (ICEM 2014), 26/12/2014 to 27/12/2014, - (International)
  • Young Consumers Intention Towards Future Green Purchasing in Malaysia., GCBSS Global conference of business and social studies, 15/12/2014 to 16/12/2014, - (International)
  • Relationship Between PLKN Programme and Entrepreneurial Personality Among Youths In Malaysia. , Proceedings of the National Conference on Islamic Quality Management, 07/12/2014 to 08/12/2014, - (International)
  • Decision Making and Leadership Styles of Successful Women Entrepreneurs in Malaysia., The National HRM Conference, 21/05/2014 to 22/05/2014, - (National)
  • The Impact of Service Quality and Cultural Belief on Consumer Behavioral Intention to Use Banking System in Yemen, The 4th International Conference on Applied Social Science (ICASS 2014), 20/03/2014 to 21/03/2014, - (International)
  • Study on the Profile, Needs, and Problems faced by Small and Medium Industries (SMIs) Entrepreneurs in Kedah, International Conference on Asean Women Empowerment Issues and Challenges (ICAW2013)., 10/12/2013 to 12/12/2013, - (International)
  • Profiling of MalaysianNational Service Training Programme Participants and Their Entrepreneurial Inclination. , Tenth World Congress of the Academy for Global Business Advancement (AGBA), 15/06/2013 to 17/06/2013, - (International)
  • Perception of International Students on Turkey as A Tourist Destination and Strategies for More Sustainable Tourism Between Malaysia and Turkey., 10th Eurasia Business and Economic Society Conference (EBES). , 22/05/2013 to 25/05/2017, - (International)
  • Factors Affecting Intentions to Use Banking Services In Yemen., 4th International Conference on Business and Economic Research (4TH ICBER 2013), 04/03/2013 to 05/03/2013, - (International)
  • A Qualitative Study of Innovativeness, Strategies and Leadership Styles of Successful Women Entrepreneurs Malaysia, Knowledge Management International Conference (KMICE), 04/07/2012 to 06/07/2012, - (International)
  • The Effect of Service Quality on Student Satisfaction in Southern Thai higher Education Institution., Society of Interdisciplinary Business Research (SIBR) Conference, 07/06/2012 to 09/06/2012, - (International)
  • The Marketing Strategies and Challenges Of Malaysia To Become The Main Fish Exporter in South East Asia: A Case Study In The East Coast of Peninsular Malaysia., Society of Interdisciplinary Business Research (SIBR) Conference, 07/06/2012 to 09/06/2012, - (International)
  • Sustainability; A case study of a Malaysian public university., 2nd Annual International Conference on Enterprise Marketing and Globalization, 07/05/2012 to 08/05/2012, - (International)
  • A Qualitative Study of Leadership Styles of Successful Women Entrepreneurs in Malaysia, 2nd Annual International Conference on Enterprise Marketing and Globalization, 07/05/2012 to 08/05/2012, - (International)
  • Leadership Styles, Management Styles and Personality Traits Of Successful Women Entrepreneurs In Malaysia., Business and Entrepreneurial Studies (ASBES 2011), 17/10/2011 to 19/10/2011, - (National)
  • Factors Affecting Service Recovery Performance in Service Industry., Academy for Global Business Advancement, 15/09/2011 to 17/09/2011, - (International)
  • Tourism Destination Image, Satisfaction, and Loyalty: A Study of Dead Sea in Jordan Curative Tourism, Third International Conference on International Studies (ICIS2010), 01/12/2010 to 02/12/2010, - (International)
  • Determinant Factors of Actual Visit Behavior amongst International Tourists in Jordan: A Structural Equation Modeling (SEM) Approach, Economy and Management International Congress, 28/10/2010 to 31/10/2010, - (International)
  • Assessing Actual Visit Behavior through Antecedents of Tourists Satisfaction among International Tourists in Jordan: A Structural Equation Modeling (SEM) Approach, The 5th International Conference on Business and Management Research, 03/08/2010 to 04/08/2010, - (International)
  • Service Quality and Its Relationship with Customer Satisfaction at The Sultanah Bahiyah Hospital: Comparison Between Outpatients and In-Patients, International Conference on Marketing 2010 (ICMAR2010), 23/06/2010 to 24/06/2010, - (International)
  • Organizational Communication and Change Success in Direct Selling Industry in Malaysia, International Communication and Media Conference 2010 (i-COME'10), 18/06/2010 to 20/06/2010, - (International)
  • Assessing International Tourists Satisfaction through Jordan Image, Perceived Risk and Service Climate: A Structural Equation Modeling Approach, 5th National HR Management Conference, 08/06/2010 to 10/06/2010, - (International)
  • Is Decision Styles Difference by Leadership Hierarchical Level, Age or Gender in Higher Education Institutions? , Knowledge Management International Conference (KMICE) 2010, 25/05/2010 to 27/05/2010, - (International)
  • Usahawan luar bandar: Cabaran dan peluang. Konferensi Keusahawanan Kebangsaan, -, 30/03/2010 to 31/03/2010, - (National)
  • Applications of Planned Behavior Theory on International Tourists in Jordan: Structural Equation Modeling (SEM) Approach, 2nd International Conference on Arab Malaysia Islamic Global Business and Entrepreneurship (AMGBE) conference, 20/03/2010 to 24/03/2010, - (International)
  • The Extent of Marketing Capability and Market Orientation In Franchise Business In Malaysia, 2nd International Conference on Arab Malaysia Islamic Global Business and Entrepreneurship (AMGBE) conference, 20/03/2010 to 24/03/2010, - (International)
  • Entrepreneurs in Rural Areas: Challenges and Opportunities, The First International Seminar on Entrepreneurship and Societal Development in ASEAN (ISE-SOD 2010), 27/02/2010 to 01/03/2010, - (International)
  • A study of Tracking Graduate Ex-participant Basic Entreprenuership, Prosiding Seminar Kebangsaan Pemantapan Program Pembangunan Keusahawanan, 08/12/2009 to 09/12/2009, - (National)
  • East Coast Economic Region: Rethinking the Region, East Coast Economic Region (ECER) Regional Conference 2008 (ERC), 15/12/2008 to 17/12/2008, - (National)
  • Organizational Competencies and Strategic Choice in Institutions of Higher Learning, Australia and New Zealand Marketing Academy Conference; Marketing: Shifting the Focus from Mainstream to Offbeat, 01/12/2008 to 03/12/2008, - (International)
  • Critical success factors in franchise business: A cross-case analysis between bumiputra and non-bumiputra franchisors., Academy of Global Business Advancement (AGBA) 2008 Conference, 15/11/2008 to 17/11/2008, - (International)
  • Transfer mechanism and capability building: a case study at local motorcycle company, Asia Pacific Conference on Management of Technology Entrepreneurship, 29/10/2008 to 29/10/2008, - (International)
  • Human capital and personal factors as a determinant of women career success in engineering: A proposed model, National HR Management Conference, 17/08/2008 to 19/08/2008, - (National)
  • Decision characteristics, the extent of scanning and information processing capacity relationships: Impact on investment decision making quality, International Business Conference (IBC2008) Leveraging global management resources through transformational leadership insight and collaboration, 07/08/2008 to 09/08/2008, - (International)
  • Intellectual Capital Efficiency level of Malaysian Financial Sector: Panel Data analysis (2002-2006), Knowledge Management International Conference (KMICE), 10/06/2008 to 12/06/2008, - (International)
  • Malay Small Firms and Chinese Small Firms in Malaysia: The Role of Culture, Attitude and Knowledge Acquisition to Organizational Success, All China Economy (ACE) International Conference, 15/12/2007 to 17/12/2007, - (International)
AWARDS AND STEWARDSHIP
(Name of Award/Stewardship),(Award Category),(Awarding Institution),(Year Awarded),(Type of Award)
  • Best Presenter Award , Conference, Universiti Malaysia Kelantan, 2022 (Best Presentation)
COURSE ATTENDED
(Course Title),(Course Mode),(Date/Duration),(Level)
  • Higher Degrees by Research Supervisory Skills Training Certificate, Non research, 08/07/2022 to 08/07/2022 (University)
  • TBS Research Workshop AMOS Part 2 (Invited participants only), Research, 06/05/2017 to 06/05/2017
  • TBS Research Workshop:AMOS Part 1(Invited participants only), Research, 08/04/2017 to 08/04/2017