Curriculum Vitae

PERSONAL DETAILS

Associate Professor Dr Filzah Binti Md Isa

  • Associate Professor

  • Taylor's Graduate School of Management
    Faculty of Business & Law
  •    +60356295661
  •   filzah.mdisa@taylors.edu.my

BIOGRAPHY

Dr. Filzah Md Isa is currently an Associate Professor at Taylors University, Subang Jaya, Malaysia. She joined the University on the 1st of February 2016 after servicing Universiti Utara Malaysia (UUM) for more than 21 years. Prior to, that she was a sales manager for more than five years in several business organizations. She obtained her BSc in Business Administration degree from University Southwestern Louisiana, USA (1987), followed by Master of Business Administration (MBA) degree from Northrop University, Los Angeles, USA (1989). She completed her Doctor of Business Administration (DBA) from Universiti Sains Malaysia, in August 2007. Her areas of expertise are in the field of Entrepreneurship, Marketing and Management, both practically and theoretically.

Her leadership skill and administrative skill was further boosted when she was appointed as the Deputy Director of Center for Innovation in Education from 1997 to 1998, which is now known as the Professional and Continuing Education Center (PACE). As the Deputy Director, she was given the full responsibility to spearhead the first distance learning program for the University which at the present time becomes one of the key income contributors to the University. Later, from 2007 to 2009, she was appointed as the Deputy Director of the Entrepreneurship Development Institute that focuses on the entrepreneurial activities and programs in and outside UUM that involved students, public and private organizations and also entrepreneurs. At the Institute, she developed numerous innovative entrepreneurship modules and activities that helped to generate income to the University as well as providing services to the target customer groups, i.e. students, entrepreneurs, single mothers, and government agencies. Currently, she is an acting Project Advisor for the online Master Degree in Hospitality Management Program which is planned to be offered in January 2019.

As an educator, she has vast experiences in the teaching and mentoring both undergraduate and postgraduate students (Master, DBA, and Ph.D.), and executives from various fields and industries. In congruence with her teaching duties, she also actively involves in research, consultation and training activities. As a true scholar, she has published numerous papers in local and internationally Scopus and several refereed journals. In addition, she is also an active reviewer of research papers, case studies, books, and an examiner for Ph.D theses and DBA dissertations.

In order to expand her contributions to the society, she involves in professional bodies as a member of Malaysian Institute of Management (MIM), Institute of Marketing Malaysia, and Persatuan Pengguna Islam Malaysia (Malaysian Islamic Consumers Association). For better academic network and knowledge transfer purposes, she participated in research activities under the National Higher Education Research Institute (IPPTN), YAPIM, MDeC, Ministry of Youth and Sports, Ministry of Higher Education (MOHE), PERDA, FAMA etc, and relentlessly continues to collaborate in research activities with other researchers from both public and private universities in Malaysia.

Apart from her commitment as an academician, she is also an active business mentor and facilitator for many government agencies and institutions such as PERDA, FAMA, AIM, KKLW, MADA, Jabatan Pertanian, MPC, PDC, Kolej Komuniti, Kolej Matrikulasi, Politeknik, INSKEN, and others, especially those that deal with SMEs, women entrepreneurs and single mothers, and entrepreneurship programs. Her contributions to UUM have been duly acknowledged with the receipt of Excellent Service Award (Anugerah Perkhidmatan Cemerlang) in 2011. One of her group’s projects called the Management Internal Control System ‘Pronet’ had won a Silver Medal from the National Invention, Innovation & Design Competition in 2009. To mark her persistent efforts in developing young talents among graduates, she was chosen as the 1st Runner-up for the Best Entrepreneurship Mentor/Coach for Academia of Malaysia by the Ministry of Higher Education (MOHE) in December 2015. Most importantly, her true commitment and passion to academia and entrepreneurship development will never ends.

Dr. Filzah Md Isa is currently an Associate Professor at Taylors University, Subang Jaya, Malaysia. She joined the University on the 1st of February 2016 after servicing Universiti Utara Malaysia (UUM) for more than 21 years. Prior to, that she was a sales manager for more than five years in several business organizations. She obtained her BSc in Business Administration degree from University Southwestern Louisiana, USA (1987), followed by Master of Business Administration (MBA) degree from Northrop University, Los Angeles, USA (1989). She completed her Doctor of Business Administration (DBA) from Universiti Sains Malaysia, in August 2007. Her areas of expertise are in the field of Entrepreneurship, Marketing and Management, both practically and theoretically.

 

Her leadership skill and administrative skill was further boosted when she was appointed as the Deputy Director of Center for Innovation in Education from 1997 to 1998, which is now known as the Professional and Continuing Education Center (PACE). As the Deputy Director, she was given the full responsibility to spearhead the first distance learning program for the University which at the present time becomes one of the key income contributors to the University. Later, from 2007 to 2009, she was appointed as the Deputy Director of the Entrepreneurship Development Institute that focuses on the entrepreneurial activities and programs in and outside UUM that involved students, public and private organizations and also entrepreneurs. At the Institute, she developed numerous innovative entrepreneurship modules and activities that helped to generate income to the University as well as providing services to the target customer groups, i.e. students, entrepreneurs, single mothers, and government agencies. Currently, she is an acting Project Advisor for the online Master Degree in Hospitality Management Program which is planned to be offered in January 2019.

 

As an educator, she has vast experiences in the teaching and mentoring both undergraduate and postgraduate students (Master, DBA, and Ph.D.), and executives from various fields and industries. In congruence with her teaching duties, she also actively involves in research, consultation and training activities. As a true scholar, she has published numerous papers in local and internationally Scopus and several refereed journals. In addition, she is also an active reviewer of research papers, case studies, books, and an examiner for Ph.D theses and DBA dissertations.

 

In order to expand her contributions to the society, she involves in professional bodies as a member of Malaysian Institute of Management (MIM), Institute of Marketing Malaysia, and Persatuan Pengguna Islam Malaysia (Malaysian Islamic Consumers Association). For better academic network and knowledge transfer purposes, she participated in research activities under the National Higher Education Research Institute (IPPTN), YAPIM, MDeC, Ministry of Youth and Sports, Ministry of Higher Education (MOHE), PERDA, FAMA etc, and relentlessly continues to collaborate in research activities with other researchers from both public and private universities in Malaysia.

 

Apart from her commitment as an academician, she is also an active business mentor  and facilitator for many government agencies and institutions such as PERDA, FAMA, AIM, KKLW, MADA, Jabatan Pertanian, MPC, PDC, Kolej Komuniti, Kolej Matrikulasi, Politeknik, INSKEN, and others, especially those that deal with SMEs, women entrepreneurs and single mothers, and entrepreneurship programs. Her contributions to UUM have been duly acknowledged with the receipt of Excellent Service Award (Anugerah Perkhidmatan Cemerlang) in 2011. One of her group’s projects called the Management Internal Control System ‘Pronet’ had won a Silver Medal from the National Invention, Innovation & Design Competition in 2009. To mark her persistent efforts in developing young talents among graduates, she was chosen as the 1st Runner-up for the Best Entrepreneurship Mentor/Coach for Academia of Malaysia by the Ministry of Higher Education (MOHE) in December 2015. Most importantly, her true commitment and passion to academia and entrepreneurship development will never ends.


ADMINISTRATIVE DUTIES
(Role),(Level),(Duration)
  • Associate Professor I, Faculty of Business & Law, 01/02/2016 to present
ACADEMIC QUALIFICATION
(Qualification),(Institution)
  • Doctor of Business Administration, UNIVERSITI SAINS MALAYSIA, Malaysia
  • Master of Business Administration in Marketing, NORTHROP UNIVERSITY, -
  • Bachelor of Science in Business Administration, THE UNIVERSITY OF SOUTHWESTERN LOUISIANA, -
PROFESSIONAL MEMBERSHIP
(Organisation),(Role),(Duration),(Level)
  • Malaysian Institute of Management , Member, 2018 to 2019 (National)
  • Institute of Marketing Malaysia, Member, 2015 to 2015 (National)
AREAS OF EXPERTISE
(Area)
  • Organisational Behavior
  • Women Entrepreneurs
  • All Marketing Fields
PUBLICATIONS
(Title of publication in APA style)
Book Chapter
2018
  • Filzah Md Isa & Nik Maheran Nik Muhammad. Leadership in Malaysia Higher Education Institution. Transformational issues in Business management Practice: Professional Issues and Controversies, Book Chapter 3. Pearson Malaysia, ISBN 978-967-349-754-6.
  • Filzah Md Isa, Hoe Chee Hee, & Zolkafli Hussin. Franchise Business System in Malaysia. Transformational issues in Business management Practice: Professional Issues and Controversies. Book Chapter 9. Pearson Malaysia, ISBN 978-967-349-754-6.
  • Filzah Md Isa (2018). MAXIS CNY 2018 – It’s time for ‘HuatAR’. Global Edition of Moriarty, Advertising and IMC, 11/e. Pearson.
Article in Journals
2018
  • Lim Chee Leong, Nurhanim Hassan, and Filzah Md. Isa (2018). The Effect of Space Design and Teaching Strategies on Undergraduate Students’ Collaborative Learning Behaviour in the Next Generation Flexible Classroom Setting: A Case Study in a Private University in Malaysia. Malaysian Journal and Learning Instruction (MJLI). (Scopus). Accepted Oct.
  • Nurhanim Hassan, Lim Chee Leong, and Filzah Md. Isa (2018). The Development of Business Continuity Plan for Online Delivery: A Case Study in Malaysian Private Higher Learning Institution. Adv. Sci. Lett. 24, 7996–7999 (2018)
  • Ahmdon, M. A. S., Muhamad, H., Ahmad, N. S. Y. & Isa, F. M. (2018). A Game Theory And Application Of Power Strategy To Attract Voters In GE 14. E-Bangi Journal 5(4).
  • Othman, S.N., Md Isa, F., & Ahmdon, M.A.S. (2018). Postgraduate Recruitment Strategies of Malaysia HEIs to Achieve an Innovative Hub. International Journal of Management in Education (IJMIE). Inderscience (Scopus)
  • Noor, S. and Md Isa, F. (2018). Contributing Factors of Women Entrepreneurs’ business growth and failure in Pakistan. International Business and globalisation. Inderscience (Scopus).
2017
  • Al Qurneh, M. & Md Isa, F. (2017). Analyzing the Relationship Between Quality Standards Of Satisfaction And Loyalty In Jordan’s Higher Education. International Journal of Research in Social Sciences (IJRSS), 7(1). 176-195. ISSN: 2249-2496 (SCOPUS-Indexed)
  • Sharaf, M.A. & Md Isa., F. (2017). Factors influencing students’ intention to purchase green products: A case study in Universiti Utara Malaysia. Journal of Social Sciences and Humanities, 25(5), Feb 2017, ISSN 0128-7702 (print), 2231-8534 (online), www.pertanika.upm.edu.my. (SCOPUS-Indexed)
  • Khaled Alqasa, Ho Tuck Sum, & Md Isa, F. (2017). Determinant factors of brand loyalty in Malaysian automotive industry. Social and Management Research Journal, 14(1),81-96. ISSN 1675-7017 (SCOPUS-Indexed)
2016
  • Kwan C.S., Isa F.M. (2016). The relationship between leadership, span of control, perception of islamic products and services, perception of internal service quality and the agents’ job satisfaction:A case of unit trust agents in johor bahru. International Review of Management and Marketing, 6(8Special Issue), pp.149-152 (SCOPUS-Indexed)
  • Nik Muhammad N.M. and Md Isa, F. (2016). Upgrading Organizational Effectiveness and Management Professionalism: A Case Study of Pronadz Reka Bina Sdn. Bhd. Emerald Emerging Markets Case Studies. (EEMCS-06-2016-0138).
2015
  • Cheng, W.H., Tantasuntisakul, W., & Md Isa, F. (2015). A Comparison of Factors Influencing Malaysia and Southern Thailand Women Entrepreneurs’ Success. Journal of Applied Science and Agriculture, accepted 2015. (SCOPUS-Indexed)
  • hin Swee Kwan and Filzah Md Isa The Relationship Between Leadership, Span of Control and The Mediating Effect of Attitude Toward Switching Agency and Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru. Taylors Business Review, Vol 5, August 2015. PP 119-135. ISSN: 2232-0172 (SCOPUS-Indexed)
  • Tantasuntisakul, W., Md Isa, F., & Yamaqupta, N. (2015). Factors Influencing Southern Thai Women Entrepreneurs’ success. Journal of Applied Science and Agriculture, accepted 2015. (SCOPUS-Indexed)
  • Yamaqupta, N., Md Isa, F., & Tantasuntisakul, W. (2015). Service Quality and Student Satisfaction in the Higher Education Sector of Thailand. Journal of Applied Science and Agriculture, accepted 2015. (SCOPUS-Indexed)
2014
  • Cheng, W.H., Md Isa, F., & Hoe, C.H. (2014). A study of Perception of International Students on Quality of Malaysian Car. Malaysian Management Journal, Vol. 18. (SCOPUS-Indexed)
  • Osman, A., Md Isa, F., Othman, S.N., & Jaganathan M. (2014) Attitude towards recycling among business undergraduate students in Malaysia. American-Eurasian Journal of Sustainable Agriculture, August, 8(13), 6-12. (SCOPUS-Indexed)
  • Cheng, W. H., Md Isa, F., & Bohari, A. M. (2014). Leadership Styles and Leadership Traits of Gen X and Y: A Case Study in Malaysia. International Journal of Business Management and Research (In Press), December, 2014. (SCOPUS-Indexed)
  • Cheng, W. H. , Md Isa, F. & Bohari, A. M. (2014), Business Intelligence and Decision Making of Successful Women Entrepreneurs in Northern States of Malaysia, International Journal of Business Management and Research, December 2014. (SCOPUS-Indexed)
  • Cheng, W.H., Md Isa, F., & Bohari, A. M. (2014), Can Better Workplace Communication Serve to Improve Job Satisfaction and Reduce Absenteeism? A Case Study of Nilai University College Library. Asian Journal of Business and Management Sciences . Vol. 3, (10), p 1-10. (SCOPUS-Indexed)
  • Ali, J., Lim, H.E., Ismail, R., Abdul Rahim, F., Md Isa, F., & Ismail, I.A. (2014) Effectiveness Of Finishing School From The Perspectives Of Graduates, Employers And Graduate Marketability, Malaysian Journal of Learning and Instruction (MJLI) Vol. 11, July. (SCOPUS-Indexed)
  • Alqasa, k., Md Isa, F., Othman, S.N., . & Zolait, A. (2014). The impact of students attitude and subjective norm on the behavioural intention to use the services of banking system. International Journal of Business Information Systems. Vol. 15, No. 1. (SCOPUS-Indexed)
  • Hoe, C.H., Othman, A.R., Md Isa, F., Hussin, Z., Mohamad Harif, A.A., Abdul Jabbar, H., Othman, S. N., & Salahuddin, N. (2014). First Malaysian Franchise Profiling Survey. International Journal if Entrepreneurship and Small & Medium Enterprises (IJESME), Vol.1. (SCOPUS-Indexed)
2013
  • Cheng, W., Md Isa, F., Hoe, C., & Liang, S. (2013). A Study of Foreign Students Perception of Country of Origin Theory and Quality of Locally Made Malaysian Cars. International Business Management, 7, 38-45. (SCOPUS-Indexed)
  • Alqasa, K., Md Isa, F., & Othman, S. N. (2013). Factors Affecting Intentions To Use Banking Services In Yemen. Journal of Internet Banking and Commerce. 18(2). (SCOPUS-Indexed)
  • Alqasa, K., Md Isa, F., & Othman, S. (2013). The Impact of Students' Attitude and Subjective Norm On the Behavioural Intention to Use Services of Banking System. International Journal of Business Information Systems. Vol 15(1), p 105-122. (SCOPUS-Indexed)
  • Ali, J., Lim, H. E., Ismail, R., Abdul Rahim, F., Md Isa, F., & Ismail, I. A. (2014). The effectiveness of finishing school programmes from the perspectives of graduates and employers. Malaysian Journal of Learning and Instruction (MJLI), 11, 147-170. (SCOPUS-Indexed)
  • Cheng, W., Md Isa, F., & Hoe, C. (2013). A Study of Perception of International Students on Quality of Malaysian Cars. Malaysian Management Journal (MMJ) (SCOPUS-Indexed)
  • Nik Muhammad, N., Md Isa, F., Othman, S., & Sanusi, Z. (2013). Malaysian Higher Education Institution Leadership And Decision Making Quality. Ministry of Higher Education Malaysia.
2012
  • Md Isa, F., Cheng, W., & Mohd Yunus, J. (2012). The Influence of Upline Supoprt on Change Success in Malaysian Direct Selling Industry. International Journal of Business and Management Science, 5 (1). (SCOPUS-Indexed)
  • Isa, F. M., Hoe, C. H., Othman, S. N., Din, S. H., Mohd Harif, A. A., Hussin, Zolkafli and Mohd Jani, Y. (2012). The Extent of Marketing Capability and Market Orientation in Franchise Business in Malaysia. International Journal of Business and Social Science, 3 (10), 325-334. (SCOPUS-Indexed)
  • Hoe, C., Md Isa, F., Cheng, W., Hashim, N., Mohd Yunus, J., & Abdullah, H. H. (2012). Development of women entrepreneurs: The case in Malaysia. World Journal of Social Sciences, 2 (6), 23 (SCOPUS-Indexed)
  • Md Isa, F., Othman, S., Hoe, C., Hussin, Z., Mohd Harif, M., & Mohd Yusoff, J. (2012). Critical Success Factors in Franchise Business: A Cross Analysis Among Muslim and non-Muslim Franchisors in Malaysia. Asian Journal of Business and Mangement Science, 1 (10). (SCOPUS-Indexed)
  • Kumar, N., Md Isa, F., Cheng, W., & Abdullah, H. (2012). Development of a framework for services recovery for service industries. Journal of Global Business Advancement, 5 (2), 13. (SCOPUS-Indexed)
  • Cheng, W. H., C., Md Isa, F., & Hoe, C. H. (2012). Perception of International Students of Country of Origin and Ranking of Malaysian Cars. International Business Management, Vol 7 (1). (SCOPUS-Indexed)
  • Cheng, W. H., Md Isa, F., & Singaralingam, J. (2012). A Qualitative Study of Leadership Styles and Personal Characteristics of Successful Women Entrepreneurs in Malaysia and A Gender Comparison. Journal on Business Review. (SCOPUS-Indexed)
  • Md Isa, F., Cheng, W., & Mohd Yunus, J. (2012). The Influence of Upline Supoprt on Change Success in Malaysian Direct Selling Industry. International Journal of Business and Management Science, 5 (1). (SCOPUS-Indexed)
2011
  • Mohd Harif, M., Hoe, C., Hussin, Z., Othman, S., Md. Isa, F., & Din, M. S. (2011). Determinant Factors of Successful Franchise Business in Malaysia. International Review of Business Research Papers, 16 (6). (SCOPUS-Indexed)
  • Cheng, H. W., Md. Isa F., & Hoe, C. H. (2011). Globalization and Application of Strategic Management Model and Theories to Entrepreneurs in a Turbulent Economy. Chinese Business Review, 10 (6), 429-437. (SCOPUS-Indexed)
  • Nik Muhammad, N., Md Isa, F., & Othman, S. (2011). Mydin Transformation Focus: Leadership and Organizational Change. Emerald Emerging Case Studies. (SCOPUS-Indexed)
  • Md Isa, F., Cheng, W., & Mohd Yunus, J. (2011). Change Management Initiatives and Job Satisfaction among Salespersons in Malaysian Direct Selling Industry. Asian Business & Management, 1 (7), 106-121. (SCOPUS-Indexed)
2010
  • Nik Muhammad, N., Kefli, B., & Md Isa, F. (2010). Upgrading Organizational Effectiveness and Management Professionalism: A case study of Pronadz Rekabina SB. International Research Journal of Finance and Economics, 4 (SCOPUS-Indexed)
2009
  • Nik Muhammad, N. & Md Isa, F. (2009). Impact of Culture and Knowledge Acquisition to Organizational Success: Study on Chinese and Malay Small Firms. Asian Culture and History, 1(2). (SCOPUS-Indexed)
  • Abu Bakar, A., Hashim, F., Md Isa, F., Ahmad, H., & Dzikiria, H. (2009). Distinctive Capabilities and Strategic Thrusts of Malaysia's Institutions of Higher Learning, International Journal of Marketing Studies, 1 (2). (SCOPUS-Indexed)
2008
  • Nik Muhammad, N., Md Isa, F., & Kefli, B. (2008). Positioning Malaysia as Halal Hub; Integration Role of Supply Chain Strategy and Halal Assurance System. Asian Social Science, 5 (7). (SCOPUS-Indexed)
  • Nik Muhammad, N., Md Isa, F., & Othman, S. (2008). Impact of decision characteristics, extent of scanning and information processing capacity on investment decision making quality. International Journal of Global Business and Economics (1 (1)), 20-55. (SCOPUS-Indexed)
RESEARCH PROJECT
(Project title),(Role),(Duration),(Level)
  • User centred internet of thing devices for elderly in an ambient assisted living, Co-researcher, 2018 to 2020 (Taylor's University)
  • Issues and challenges faced by the elderly homecare centre in Malaysia, Project Leader, 2017 to 2021 (Taylor's University)
  • Succession planning & generational change: An analysis of ageing entrepreneurs in Malaysia, Co-researcher, 2017 to 2021 (Taylor's University)
  • The antecedents of retirement preparedness: Are Malaysians personally and financially prepared for their Golden Years?, Co-researcher, 2017 to 2021 (Taylor's University)
SUPERVISION
(Title of Thesis),(Name of Candidates),(Academic Level),(Role)
COMPLETED
  • Assessing The Relationship Between Tourism Marketing Mix, Tourism Quality Standards and Image on Satisfaction and Loyalty in Jordan Curative Tourism, Majed Issa Mohammad Al Qurneh, PhD/ Doctoral  (Main Supervisor)
  • Factors Determining The Purchase Intention on Bank Service in the Republic of Yamen, Al-Qasa Khaled Mohammed Ahmed, PhD/ Doctoral  (Main Supervisor)
  • Environmental Behaviour Among University Students: The Application The Theory of Planned Behaviour Model, Abdullah Osman, PhD/ Doctoral  (Main Supervisor)
  • Antecedent and Mediator of Actual Visit Behavior Amongst International Tourists in Jordan , Ayed Al Muala, PhD/ Doctoral  (Main Supervisor)
  • Factors Affecting Service Recovery Performance of Insurance Agents with Employment Status as Moderator: A Study of Northern Peninsular Malaysia, Niriender Kumar Piaralal, PhD/ Doctoral  (Main Supervisor)
  • The Extent of Management of Capability, Relationship Capability, and Competitive Advantage Influence on Bumiputera Contractors Project Performance, Baderisham b Jolly, PhD/ Doctoral  (Main Supervisor)
  • Relationship Between Service Quality, Academic Quality and Satisfaction Among Students of Southern Thailand Government Universities: The Moderating Effect of Value, Narueban Yamaqupta, PhD/ Doctoral  (Main Supervisor)
  • Factors influencing green consumerism behavior among Penangites, Jayaeswari Singaralingam, PhD/ Doctoral  (Main Supervisor)
  • A study of brand loyalty in Malaysia: automotive industry, Ho Tuck Sum, PhD/ Doctoral  (Main Supervisor)
ONGOING
  • VINCENT YEO CHEOW SERN  (Main Supervisor)
  • LIM XTN YI  (Main Supervisor)
  • JASMINDER KAUR A/P HARBINDAR JEET SINGH  (Main Supervisor)
  • LIANG HUA  (Co-supervisor (Internal))
  • CHUA BOON CHIN  (Main Supervisor)
  • SHARIFAH DIYANA BINTI SYED HUSSAIN  (Main Supervisor)
  • SHAISTA NOOR  (Main Supervisor)
PRESENTATION
(Title),(Event),(Date Presented),(Organiser),(Level)
ORAL PRESENTER
  • Personal, social, organizational factors and business performance: A qualitative analysis of women entrepreneurs in Southern Thailand, International conference on Human Capital: Workforce renewal in an era of global change, 28/11/2018 to 29/11/2018, Taylor s University. (International)
  • Strengthening brand position through employee empowerment and openness. , International conference on Human Capital: Workforce renewal in an era of global change, 28/11/2018 to 29/11/2018, Taylor s University.  (International)
  • The Effect of Space Design and Teaching Strategies on Undergraduate Students Collaborative Learning Behaviour in the Next Generation Flexible Classroom Setting, Taylor's 11th Teaching and Learning Conference 2018 (TTLC 2018): Empowering Learning, 22/09/2018 to 23/09/2018, Taylor's University (International)
  • Malaysian women entrepreneurs: Some emerging issues and challenges of entering global market, RMP International Conference in Business and Finance (RICBF 2018). , 31/08/2018 to 01/09/2018, RMP PUBLICATION (International)
  • Determinant Factors of Brand Loyalty in Malaysian Automotive Industry., The 3rd International Conference on Science and Social Research (CSSR), 06/12/2016 to 07/12/2016, - (International)
  • Factors Influencing Students Intention to Purchase Green Products: A Case Study in Universiti Utara Malaysia, The 3rd International Conference on Science and Social Research (CSSR), 06/12/2016 to 07/12/2016, - (International)
  • Service Quality and Student Satisfaction in the Higher Education Sector of Thailand, The International Conference on Business, Science , and Technology 2015, 17/04/2015 to 18/04/2015, - (International)
  • A Comparison of Factors Influencing Malaysia and Southern Thailand Women Entrepreneurs Success. , The International Conference on Business, Science, and Technology 2015, 17/04/2015 to 18/04/2015, - (International)
  • Factors Influencing Southern Thai Women Entrepreneurs success., The International Conference on Business, Science, and Technology 2015, 17/04/2015 to 18/04/2015, -  (International)
  • Malay Women Entrepreneurs Challenge: Pre and Post E-Business and E-Commerce, Seminar Kebangsaan Ekonomi Koridor Utara (NCER), 25/01/2015 to 26/01/2015, - (National)
  • Attitude towards Recycling among Business Undergraduate Students in Malaysia., International Conference on Engineering Management (ICEM 2014), 26/12/2014 to 27/12/2014, - (International)
  • Young Consumers Intention Towards Future Green Purchasing in Malaysia., GCBSS Global conference of business and social studies, 15/12/2014 to 16/12/2014, - (International)
  • Relationship Between PLKN Programme and Entrepreneurial Personality Among Youths In Malaysia. , Proceedings of the National Conference on Islamic Quality Management, 07/12/2014 to 08/12/2014, - (International)
  • Decision Making and Leadership Styles of Successful Women Entrepreneurs in Malaysia., The National HRM Conference, 21/05/2014 to 22/05/2014, - (National)
  • The Impact of Service Quality and Cultural Belief on Consumer Behavioral Intention to Use Banking System in Yemen, The 4th International Conference on Applied Social Science (ICASS 2014), 20/03/2014 to 21/03/2014, - (International)
  • Study on the Profile, Needs, and Problems faced by Small and Medium Industries (SMIs) Entrepreneurs in Kedah, International Conference on Asean Women Empowerment Issues and Challenges (ICAW2013)., 10/12/2013 to 12/12/2013, - (International)
  • Profiling of MalaysianNational Service Training Programme Participants and Their Entrepreneurial Inclination. , Tenth World Congress of the Academy for Global Business Advancement (AGBA), 15/06/2013 to 17/06/2013, - (International)
  • Perception of International Students on Turkey as A Tourist Destination and Strategies for More Sustainable Tourism Between Malaysia and Turkey., 10th Eurasia Business and Economic Society Conference (EBES). , 22/05/2013 to 25/05/2017, - (International)
  • Factors Affecting Intentions to Use Banking Services In Yemen., 4th International Conference on Business and Economic Research (4TH ICBER 2013), 04/03/2013 to 05/03/2013, - (International)
  • A Qualitative Study of Innovativeness, Strategies and Leadership Styles of Successful Women Entrepreneurs Malaysia, Knowledge Management International Conference (KMICE), 04/07/2012 to 06/07/2012, - (International)
  • The Effect of Service Quality on Student Satisfaction in Southern Thai higher Education Institution., Society of Interdisciplinary Business Research (SIBR) Conference, 07/06/2012 to 09/06/2012, - (International)
  • The Marketing Strategies and Challenges Of Malaysia To Become The Main Fish Exporter in South East Asia: A Case Study In The East Coast of Peninsular Malaysia., Society of Interdisciplinary Business Research (SIBR) Conference, 07/06/2012 to 09/06/2012, - (International)
  • A Qualitative Study of Leadership Styles of Successful Women Entrepreneurs in Malaysia, 2nd Annual International Conference on Enterprise Marketing and Globalization, 07/05/2012 to 08/05/2012, - (International)
  • Sustainability; A case study of a Malaysian public university., 2nd Annual International Conference on Enterprise Marketing and Globalization, 07/05/2012 to 08/05/2012, - (International)
  • Leadership Styles, Management Styles and Personality Traits Of Successful Women Entrepreneurs In Malaysia., Business and Entrepreneurial Studies (ASBES 2011), 17/10/2011 to 19/10/2011, - (National)
  • Factors Affecting Service Recovery Performance in Service Industry., Academy for Global Business Advancement, 15/09/2011 to 17/09/2011, - (International)
  • Tourism Destination Image, Satisfaction, and Loyalty: A Study of Dead Sea in Jordan Curative Tourism, Third International Conference on International Studies (ICIS2010), 01/12/2010 to 02/12/2010, - (International)
  • Determinant Factors of Actual Visit Behavior amongst International Tourists in Jordan: A Structural Equation Modeling (SEM) Approach, Economy and Management International Congress, 28/10/2010 to 31/10/2010, - (International)
  • Assessing Actual Visit Behavior through Antecedents of Tourists Satisfaction among International Tourists in Jordan: A Structural Equation Modeling (SEM) Approach, The 5th International Conference on Business and Management Research, 03/08/2010 to 04/08/2010, - (International)
  • Service Quality and Its Relationship with Customer Satisfaction at The Sultanah Bahiyah Hospital: Comparison Between Outpatients and In-Patients, International Conference on Marketing 2010 (ICMAR2010), 23/06/2010 to 24/06/2010, - (International)
  • Organizational Communication and Change Success in Direct Selling Industry in Malaysia, International Communication and Media Conference 2010 (i-COME'10), 18/06/2010 to 20/06/2010, - (International)
  • Assessing International Tourists Satisfaction through Jordan Image, Perceived Risk and Service Climate: A Structural Equation Modeling Approach, 5th National HR Management Conference, 08/06/2010 to 10/06/2010, - (International)
  • Is Decision Styles Difference by Leadership Hierarchical Level, Age or Gender in Higher Education Institutions? , Knowledge Management International Conference (KMICE) 2010, 25/05/2010 to 27/05/2010, - (International)
  • Usahawan luar bandar: Cabaran dan peluang. Konferensi Keusahawanan Kebangsaan, -, 30/03/2010 to 31/03/2010, - (National)
  • The Extent of Marketing Capability and Market Orientation In Franchise Business In Malaysia, 2nd International Conference on Arab Malaysia Islamic Global Business and Entrepreneurship (AMGBE) conference, 20/03/2010 to 24/03/2010, - (International)
  • Applications of Planned Behavior Theory on International Tourists in Jordan: Structural Equation Modeling (SEM) Approach, 2nd International Conference on Arab Malaysia Islamic Global Business and Entrepreneurship (AMGBE) conference, 20/03/2010 to 24/03/2010, - (International)
  • Entrepreneurs in Rural Areas: Challenges and Opportunities, The First International Seminar on Entrepreneurship and Societal Development in ASEAN (ISE-SOD 2010), 27/02/2010 to 01/03/2010, - (International)
  • A study of Tracking Graduate Ex-participant Basic Entreprenuership, Prosiding Seminar Kebangsaan Pemantapan Program Pembangunan Keusahawanan, 08/12/2009 to 09/12/2009, - (National)
  • East Coast Economic Region: Rethinking the Region, East Coast Economic Region (ECER) Regional Conference 2008 (ERC), 15/12/2008 to 17/12/2008, - (National)
  • Organizational Competencies and Strategic Choice in Institutions of Higher Learning, Australia and New Zealand Marketing Academy Conference; Marketing: Shifting the Focus from Mainstream to Offbeat, 01/12/2008 to 03/12/2008, - (International)
  • Critical success factors in franchise business: A cross-case analysis between bumiputra and non-bumiputra franchisors., Academy of Global Business Advancement (AGBA) 2008 Conference, 15/11/2008 to 17/11/2008, - (International)
  • Transfer mechanism and capability building: a case study at local motorcycle company, Asia Pacific Conference on Management of Technology Entrepreneurship, 29/10/2008 to 29/10/2008, - (International)
  • Human capital and personal factors as a determinant of women career success in engineering: A proposed model, National HR Management Conference, 17/08/2008 to 19/08/2008, - (National)
  • Decision characteristics, the extent of scanning and information processing capacity relationships: Impact on investment decision making quality, International Business Conference (IBC2008) Leveraging global management resources through transformational leadership insight and collaboration, 07/08/2008 to 09/08/2008, - (International)
  • Intellectual Capital Efficiency level of Malaysian Financial Sector: Panel Data analysis (2002-2006), Knowledge Management International Conference (KMICE), 10/06/2008 to 12/06/2008, - (International)
  • Malay Small Firms and Chinese Small Firms in Malaysia: The Role of Culture, Attitude and Knowledge Acquisition to Organizational Success, All China Economy (ACE) International Conference, 15/12/2007 to 17/12/2007, - (International)
COURSE ATTENDED
(Course Title),(Course Mode),(Date/Duration),(Level)
  • TBS Research Workshop AMOS Part 2 (Invited participants only), Research, 06/05/2017 to 06/05/2017
  • TBS Research Workshop:AMOS Part 1(Invited participants only), Research, 08/04/2017 to 08/04/2017