Curriculum Vitae

PERSONAL DETAILS
ACADEMIC QUALIFICATION
(Qualification),(Institution)
  • Doctor of Philosophy (Hospitality & Tourism), TAYLOR'S UNIVERSITY, Malaysia
  • Master's in International Hospitality Management, TAYLOR'S UNIVERSITY, Malaysia
  • Bachelor in Hotel Management Applied Nutrition Technology, DURGAPUR SOCIETY OF MANAGEMENT SCIENCE (DSMS), India
PROFESSIONAL MEMBERSHIP
(Organisation),(Role),(Duration),(Level)
  • Member of Tourism Educators Association of Malaysia (TEAM), Academic Member, 2018 to 2020 (National)
AREAS OF EXPERTISE
(Area)
  • Food And Hospitality Services (Hospitality Service Delivery System; Service Design; Service Innovation; Service Management; Healthcare Service Delivery; Business Tourism)
RESEARCH INTEREST
(Research Area)
  • Service Innovation Service Design Service Delivery System Sustainable Innovation Service Management Business Tourism
TEACHING
(Course Title),(Level of Study),(Institution),(Month/Year)
  • Service Operation Management, Bachelor Degree, Taylor's University (08/2019)
  • Hospitality Technical Case Studies, Diploma, Taylor's University (03/2018)
  • Hospitality Business Law, Master Degree, Taylor's University (04/2018)
  • Hospitality Technical Case Studies, Diploma, Taylor's University (01/2018)
  • Service Quality Management, Bachelor Degree, Taylor's University (03/2018)
PUBLICATIONS
(Title of publication in APA style)
Book Chapter
2021
  • Hussain K., Konar R., Nair P.K., Ragavan N.A. (2021) Towards Service Excellence: The Zone of Tolerance for Hospitality and Tourism Education in Malaysia. In: Thirumaran K., Klimkeit D., Tang C.M. (eds) Service Excellence in Tourism and Hospitality. Tourism, Hospitality & Event Management. Springer, Cham. https://doi.org/10.1007/978-3-030-57694-3_13
  • Integration of Augmented Reality (AR) and Virtual Reality (VR) as Marketing Communications Channels in the Hospitality and Tourism Service Sector
  • “Teaching and Learning Cultural Change in Higher Education during the Disruptive Time”
     
Article in Journals
2021
  • Rasoolimanesh, S. M., Khoo-Lattimore, C., Md Noor, S., Jaafar, M., & Konar, R. (2020). Tourist Engagement and Loyalty: Gender Matters?. Current Issues in Tourism. (ISI-Indexed)
  • Kumar, J., Shreya, V, & Konar, R. (2021). Exploring the factors influencing the selection of traditional travel agencies: A case of Banjarmasin, Indonesia. ASEAN Journal on Hospitality and Tourism, 19(2), 142-157. (ERA Indexed)
     
2020
  • Kumar, J., & Konar, R. (2020). The Impact of Social Media on Consumers’ Purchasing Behaviour in Malaysian Restaurants. Journal of Spatial and Organizational Dynamics, 8(3), 197-210. (SCOPUS-Indexed)
     
2019
  • Konar., R. (2019) Integrating Service Innovation and Service Value Proposition: An Qualitative Inquiry on Dynamic Service Delivery System for Malaysian Healthcare Facilities. 8(2), XXX-XXX
2018
  • Lee, M., Rajaratnam, S.D., Konar, R. (2018), "Key Attributes of Malaysian Specialty Coffee Shops: An Exploratory Investigation", Asia-Pacific Journal of Innovation in Hospitality and Tourism (SCOPUS-Indexed)
  • Konar, R., Ali, F., and Hussain, K., (2018), "Empowerment in Hospitality Service Leadership: A Moderated Mediation Approach", Asia-Pacific Journal of Innovation in Hospitality and Tourism, (7)2, 21-38. (SCOPUS-Indexed)
  • Konar, R. and Hussain, K. (2018). Investigating the Expenditure and Experience of International Conference Delegates Visiting Malaysia
2017
  • Faizan Ali, Kashif Hussain, Rupam Konar, & Hyeon-Mo Jeon (2017). The Effect of Technical and Functional Quality on Guests’ Perceived Hotel Service Quality and Satisfaction: A SEM-PLS Analysis. Journal of Quality Assurance in Hospitality & Tourism, 18(3) 354-378. DOI:10.1080/1528008X.2016.1230037. (SCOPUS-Indexed)
2016
  • Hussain, K., Konar, R., & Ali, F. (2016). Measuring Service Innovation Performance through Team Culture and Knowledge Sharing Behaviour in Hotel Services: A PLS Approach. Procedia - Social and Behavioral Sciences, 224 (2016), 35–43. https://doi.org/10.1016/j.sbspro.2016.05.397 (SCOPUS-Indexed)
2015
  • F. Bouchon, Kashif Hussain, & Rupam Konar. (2015). Event Management Education and Event industry: A Case of Malaysia. Malaysian Online Journal of Educational Management. 3(1), 1-17.
2014
  • Rupam Konar, Jeetesh Kumar, & Kashif Hussain. (2014). Perception of Terrorism in Hotel Industry: A Case Study of Pakistan’s Hoteliers. TEAM Journal of Hospitality & Tourism, TEAM Journal of Hospitality and Tourism, 11(1), 41- 53.
Article in Proceeding
2016
  • Konar, R., Mothiravally, V. and Kumar, J. (2016). Tourism Typologies and Satisfaction Level of Inbound ASEAN Tourists: Perspective from Malaysia. Proceedings of the Asia Tourism Forum. 2016 - the 12th Biennial Conference of Hospitality and Tourism Industry in Asia.
  • Konar, R. (2016). How Empowerment Affects Hospitality Leadership Effectiveness: A Moderated Mediation Approach. In: 6th Asia Euro Conference. Gwalior: Taylor's Press.
  • Konar, R. and Kumar, J. (2018). Do the Traditional Travel Agents have any Future? An Empirical Analysis of Indonesian Travelers’ Attitude. In: 2nd Global Tourism & Hospitality Conference. Hong Kong: Hong Kong Polytechnic University, p.866.
  • Konar, R., Mothiravally, V., & Kumar, J. (2016). Tourism Typologies and Satisfaction Level of Inbound ASEAN Tourists: Perspective from Malaysia. Paper Presentation at Asia Tourism Forum 2016 – The 12th Biennial Conference of Hospitality and Tourism Industry in Asia (ATF-16). Bandung, West Java, Indonesia. doi:10.2991/atf-16.2016.91 (SCOPUS-Indexed)
     
2015
  • Ng, D., & Konar, R. (2015). Determinants of Travel Motivation: A PLS-SEM Approach Towards Maldivians Traveling Overseas. In 21st Asia Pacific Tourism Association Annual Conference (pp. 426–437). Kuala Lumpur.
RESEARCH PROJECT
(Project title),(Role),(Duration),(Level)
  • Green Service Innovation Performance: An Exploration of Capabilities and Capacity Measures among Klang Valley Hotels of Malaysia , Project Leader, 2018 to 2019 (Taylor's University)
  • Exploring the H.I.D.E. (Healthy.Interactive.Dining.Experience) using augmented reality applications, Co-researcher, 2018 to 2019 (Taylor's University)
EVALUATION ACTIVITIES
(Activity),(Duration),(Category)
  • Reviewer for International Journal of Retail & Distribution Management, 2018 to 2020 (Article in Journal)
  • Managing Editor for Asia-Pacific Journal of Innovation in Hospitality and Tourism, 2018 to 2020 (Article in Journal)
  • Reviewer for Journal of Travel and Tourism Marketing, 2018 to 2019 (Article in Journal)
  • Reviewer for Asia Pacific Journal of Tourism Research, 2017 to 2019 (Article in Journal)
  • Reviewer for Journal of Hospitality and Tourism Technology, 2017 to 2019 (Article in Journal)
  • Reviewer for Asia-Pacific Journal Innovation in Hospitality and Tourism, 2015 to 2019 (Article in Journal)
CONSULTANCY PROJECT
(Project title),(Organisation),(Duration),(Role),(Level)
  • REBIRTH Project, Lyceum of the Philippines University, 01/01/2021 to 31/12/2021, Associate Project Member (International)
SUPERVISION
(Title of Thesis),(Name of Candidates),(Academic Level),(Role)
ONGOING
  • ANSHUL GARG  (Co-supervisor (Internal))
  • GUO XUE  (Main Supervisor)
  • CHANG YEE SHAN  (Main Supervisor)
  • KHOR CHING YUET  (Main Supervisor)
  • SUN YAO  (Main Supervisor)
  • LIU JINGXI  (Main Supervisor)
PRESENTATION
(Title),(Event),(Date Presented),(Organiser),(Level)
ORAL PRESENTER
  • Determinants of Reusing Augmented Reality (AR) Application at a Destination , iHITA 2018 Annual Conference, 17/06/2018 to 17/06/2018, International Hospitality Information Technology Association (iHITA) (International)
  • How Empowerment Affects Hospitality Leadership Effectiveness: A Moderated Mediation Approach, 6th Asia Euro Conference, 11/11/2016 (International)
  • Tourism Typologies and Satisfaction Level of Inbound ASEAN Tourists: Perspective from Malaysia, Asia Tourism Forum 2016, 15/06/2016 (International)
  • Do the Traditional Travel Agents have any Future? An Empirical Analysis of Indonesian Travelers Attitude, 2nd Global Tourism & Hospitality Conference, 16/05/2016 (International)
  • Determinants of Travel Motivation: A PLS-SEM Approach Towards Maldivians Traveling Overseas, 21st Asia Pacific Tourism Association Annual Conference, 14/05/2015 (National)
AWARDS AND STEWARDSHIP
(Name of Award/Stewardship),(Award Category),(Awarding Institution),(Year Awarded),(Type of Award)
  • Gold Award; Recognition of Excellent and Innovative Efforts for e-Learning, Education, Universiti Malaysia Sarawak (UNIMAS), 2019 (Creativity)
  • CERTIFICATE OF REVIEWER APPRECIATION for the International Interdisciplinary Business-Economics Advancement Journal, Services, University of South Florida Sarasota Manatee, USA, 2017 (Journal Reviewer Award)
  • BEST PAPER AWARD (Hospitality Category) in 6th Asia Euro Conference , Conference, Taylor's University, 2016 (Best Paper Award)
  • Taylor s Ph.D. Fellowship Award, Education, Taylor's University, 2014 (Fellowship)
ACADEMIC/TECHNICAL CONTRIBUTION
(Activity),(Organisation),(Duration),(Role)
  • Resource Speaker for the 1st Tourism and Hospitality Research Lecture Series entitled: Partial Least Square Based Structural Equation Modelling 101: Hospitality and Tourism Research, Far Eastern University, Philippines , 2019 to 2019 (Resource Person)
  • Resource Speaker in the PARTH Lecture Series: Enhancing Quantitative Research through Structural Equation Modelling, LYCEUM OF THE PHILIPPINES UNIVERSITY, 2019 to 2019 (Resource Person)
  • 17th GRC & 6th ATRA Forum, Taylor's University, 2019 to 2019 (Committee Member)
  • Co-Chair for 7th Asia Euro Conference 2018, Taylor's University and University Jean Jaures, 2018 to 2018 (Co-Chair)
COURSE ATTENDED
(Course Title),(Course Mode),(Date/Duration),(Level)
  • Certification in Hotel Industry Analytics (CHIA), Research, 30/05/2019 to 31/05/2019 (International)