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  2. Associate Professor Dr Filzah Binti Md Isa


Associate Professor Dr Filzah Binti Md Isa


Academic Qualification

  • Doctor of Business Administration, UNIVERSITI SAINS MALAYSIA, Malaysia
  • Master of Business Administration in Marketing, NORTHROP UNIVERSITY, -
  • Bachelor of Science in Business Administration, THE UNIVERSITY OF SOUTHWESTERN LOUISIANA, -

Professional Qualification

No records found

Areas of Expertise

  • Economics, Business And Management, Management, Organisational Behavior
  • Economics, Business And Management, Entrepreneurship, Women Entrepreneurs
  • Economics, Business And Management, Marketing, All Marketing Fields

Research Interest

No records found

Publications

2023
  • Social and Environmental Sustainability, Workers Well-Being, and Affective Organizational Commitment in Palm Oil Industries. (SCOPUS-Indexed), Sustainability - Article in Journals
  • Critical Issues of Human Resource Management in Ageing Care Centres: Case of Ma (SCOPUS-Indexed), Journal of Health Management - Article in Journals
  • THE MODERATING EFFECTS OF PERCEIVED ORGANISATIONAL SUPPORT ON THE RELATIONSHIPS BETWEEN LEADER-MEMBER EXCHANGE, MEMBER-MEMBER EXCHANGE AND TEAM PERFORMANCE (SCOPUS-Indexed), Available at SSRN: https://ssrn.com/abstract=4503480 or http://dx. - Article in Journals
  • Corporate Governance Practices Affecting Performance: A Case Study of Malaysian Elderly Care Centres (SCOPUS-Indexed), Springerplus - Article in Journals
  • the Moderating Role of Trust on Pro-environmental Purchasing Behavior: The Case of Malaysian Consumers in North Malaysia. (SCOPUS-Indexed), Springerplus - Article in Journals
2022
  • Does mco announcement affect futures market performance? A viewpoint of efficient market hypothesis (emh) and signaling theory in malaysia, International Journal of Special Education - Article in Journals
  • Organisational capabilities and performance of logistic companies: case study of Ningxia, China (SCOPUS-Indexed), Int. J. Advanced Operations Management, - Article in Journals
  • Women caregiverpreneuers A silver bullet for global agein - Book Chapter
2021
  • Leadership and decision-making style among women entrepreneurs: A case of Malaysia (ISI-Indexed), International Review of Management and Business Research - Article in Journals
  • An Empirical Study on Challenges Faced by the Elderly in Care Centres. EAI Endorsed Transactions on Pervasive Health and Technology (SCOPUS-Indexed), EAI Endorsed Transactions on Pervasive Health and Technology - Article in Journals
  • Managerial Obstacles Facing the Ageing Care Centres: A Case of Malaysian Women Entrepreneurs (SCOPUS-Indexed), Vision - Article in Journals
  • Women Empowerment Through Women Entrepreneurship: A Comparison Between Women Entrepreneurs and Fulltime Housewife in Pakistan. (SCOPUS-Indexed), Iranian Journal of Management Studies - Article in Journals
  • Effect of ICT on women entrepreneur business performance: Case of Malaysia. Journal of Economics and Business, Journal of Economics and Business - Article in Journals
2020
  • Investigating The Mediating Role of Logistics Service Capability on Chinese Logistics Performance (ISI-Indexed), International Review of Social Sciences - Article in Journals
  • An Empirical Study on Logistics Performance on Ningxia Region, China (SCOPUS-Indexed), International Review Management and Business Research - Article in Journals
  • Does Service Marketing Enhance Supplier and Customer Contact in the Gig Economy Era? Case Analysis from Malaysian SMEs` Women Entrepreneurs (SCOPUS-Indexed), International Journal of Supply Chain Management - Article in Journals
  • Comparison of students Perception regarding Curriculum design vs. Employability in Malaysia, Indonesia and Thailand (SCOPUS-Indexed), International Journal of Management in Education - Article in Journals
  • Ageing Centre women entrepreneurs: A Silver Bullet for Ageing Tsunami in Malaysia, Sains Humanika - Article in Journals
2019
  • Identifying the current trends and challenges of Ageing Care Centres in Malaysia (SCOPUS-Indexed), International Review of Social Science - Article in Journals
  • Postgraduate recruitment strategies of Malaysian public higher education institutions to achieve an innovative hub (SCOPUS-Indexed), International Journal of Management in Education - Article in Journals
  • Issues and Challenges of Ageing Population in Malaysia - Book
2018
  • The Effect of Space Design and Teaching Strategies on Undergraduate Students Collaborative Learning Behaviour in the Next Generation Flexible Classroom Setting: A Case Study in a Private University in Malaysia. (SCOPUS-Indexed), Malaysian Journal and Learning Instruction - Article in Journals
  • The Development of Business Continuity Plan for Online Delivery: A Case Study in Malaysian Private Higher Learning Institution, Advance Science Letter - Article in Journals
  • Teori Permainan dan Aplikasi Strategi Kuasa Untuk Memikat Pengundi Dalam PRU 14. (A Game Theory And Application Of Power Strategy To Attract Voters In GE 14), E-Bangi Journal -Journal of Social Science and Humanities - Article in Journals
  • Leadership in Malaysia Higher Education Institution - Book Chapter
  • Franchise Business System in Malaysia - Book Chapter
2017
  • Analyzing the Relationship Between Quality Standards Of Satisfaction And Loyalty In Jordan s Higher Education (SCOPUS-Indexed), International Journal of Research in Social Sciences (IJRSS) - Article in Journals
  • Factors influencing students intention to purchase green products: A case study in Universiti Utara Malaysia (SCOPUS-Indexed), Journal of Social Sciences and Humanities - Article in Journals
  • Determinant factors of brand loyalty in Malaysian automotive industry. (SCOPUS-Indexed), Social and Management Research Journal - Article in Journals
2016
  • postgraduate Students Recruitment Strategies in Higher Education Institutions of Malaysia. (SCOPUS-Indexed), International Review of Management and Marketing, - Article in Journals
  • The Influence of Management Capability, Marketing Capability and Competitive advantage on Malaysian Construction Project Performance (SCOPUS-Indexed), International Review of Management and Marketing - Article in Journals
  • The relationship between leadership, span of control, perception of islamic products and services, perception of internal service quality and the agents job satisfaction:A case of unit trust agents in johor bahru (SCOPUS-Indexed), International Review of Management and Marketing - Article in Journals
  • Upgrading Organizational Effectiveness and Management Professionalism: A Case Study of Pronadz Reka Bina Sdn. Bhd., Emerald Emerging Markets Case Studies - Article in Journals
2015
  • A Comparison of Factors Influencing Malaysia and Southern Thailand Women Entrepreneurs Success (SCOPUS-Indexed), Journal of Applied Science and Agriculture - Article in Journals
  • creativity, Venture Creation and Innovation of Generation Y in Malaysia (SCOPUS-Indexed), Indian Journal of Arts - Article in Journals
  • Factors Affecting Young Malaysians' Intention to Purchase Green Products, Merit Research Journal of Business and Management - Article in Journals
  • Malaysian women entrepreneurs challenges in the local and international business markets., Australian Journal of Basic and Applied Sciences - Article in Journals
  • Factors Influencing Southern Thai Women Entrepreneurs success (SCOPUS-Indexed), Journal of Applied Science and Agriculture - Article in Journals
2014
  • Study of Perception of International Students on Quality of Malaysian Car (SCOPUS-Indexed), Malaysian Management Journal - Article in Journals
  • Attitude towards recycling among business undergraduate students in Malaysia. (SCOPUS-Indexed), American-Eurasian Journal of Sustainable Agriculture - Article in Journals
  • Leadership Styles and Leadership Traits of Gen X and Y: A Case Study in Malaysia (SCOPUS-Indexed), International Journal of Business Management and Research - Article in Journals
  • Business Intelligence and Decision Making of Successful Women Entrepreneurs in Northern States of Malaysia (SCOPUS-Indexed), International Journal of Business Management and Research - Article in Journals
  • Can Better Workplace Communication Serve to Improve Job Satisfaction and Reduce Absenteeism? A Case Study of Nilai University College Library (SCOPUS-Indexed), Asian Journal of Business and Management Sciences - Article in Journals
2013
  • A Study of Foreign Students Perception of Country of Origin Theory and Quality of Locally Made Malaysian Cars (SCOPUS-Indexed), International Business Management - Article in Journals
  • Factors Affecting Intentions To Use Banking Services In Yemen (SCOPUS-Indexed), Journal of Internet Banking and Commerce - Article in Journals
  • The Impact of Students' Attitude and Subjective Norm On the Behavioural Intention to Use Services of Banking System (SCOPUS-Indexed), International Journal of Business Information Systems - Article in Journals
  • The effectiveness of finishing school programmes from the perspectives of graduates and employers (SCOPUS-Indexed), Malaysian Journal of Learning and Instruction - Article in Journals
  • A Study of Perception of International Students on Quality of Malaysian Cars (SCOPUS-Indexed), Malaysian Management Journal - Article in Journals
2012
  • The Influence of Upline Supoprt on Change Success in Malaysian Direct Selling Industry (SCOPUS-Indexed), International Journal of Business and Management Science - Article in Journals
  • The Extent of Marketing Capability and Market Orientation in Franchise Business in Malaysia (SCOPUS-Indexed), International Journal of Business and Social Science - Article in Journals
  • Development of women entrepreneurs: The case in Malaysia. (SCOPUS-Indexed), World Journal of Social Sciences - Article in Journals
  • Critical Success Factors in Franchise Business: A Cross Analysis Among Muslim and non-Muslim Franchisors in Malaysia. (SCOPUS-Indexed), Asian Journal of Business and Mangement Science - Article in Journals
  • Development of a framework for services recovery for service industries (SCOPUS-Indexed), Journal of Global Business Advancement - Article in Journals
2011
  • Determinant Factors of Successful Franchise Business in Malaysia (SCOPUS-Indexed), International Review of Business Research Papers - Article in Journals
  • Globalization and Application of Strategic Management Model and Theories to Entrepreneurs in a Turbulent Economy (SCOPUS-Indexed), Chinese Business Review - Article in Journals
  • Mydin Transformation Focus: Leadership and Organizational Change (SCOPUS-Indexed), Emerald Emerging Case Studies. - Article in Journals
  • Change Management Initiatives and Job Satisfaction among Salespersons in Malaysian Direct Selling Industry. (SCOPUS-Indexed), Asian Business & Management - Article in Journals
2010
  • Upgrading Organizational Effectiveness and Management Professionalism: A case study of Pronadz Rekabina SB. (SCOPUS-Indexed), International Research Journal of Finance and Economics - Article in Journals
2009
  • Impact of Culture and Knowledge Acquisition to Organizational Success: Study on Chinese and Malay Small Firms (SCOPUS-Indexed), Asian Culture and History - Article in Journals
  • Distinctive Capabilities and Strategic Thrusts of Malaysia's Institutions of Higher Learning (SCOPUS-Indexed), International Journal of Marketing Studies - Article in Journals
2008
  • Positioning Malaysia as Halal Hub; Integration Role of Supply Chain Strategy and Halal Assurance System (SCOPUS-Indexed), Asian Social Science - Article in Journals
  • Impact of decision characteristics, extent of scanning and information processing capacity on investment decision making quality. (SCOPUS-Indexed), International Journal of Global Business and Economics - Article in Journals

Research

  • Examine the factor impact on Small and Medium enterprises: The Mediating role of Digital Mindset ,  Co-researcher, 2023 to 2024, Taylor's University
  • Towards the Realization of National Automotive Policy (NAP): Modelling the Malaysian Consumers Purchase Behavior towards Energy Efficient Vehicles (EEV),  Co-researcher, 2019 to 2021, National
  • User centred internet of thing devices for elderly in an ambient assisted living,  Co-researcher, 2018 to 2020, Taylor's University
  • Exploring the link between value chain activities and knowledge building in Malaysian social enterprises: A systems of innovation approach ,  Project Leader, 2018 to 2021, International
  • Psychological poverty amongst Malaysian aged adults towards well-being,  Co-researcher, 2017 to 2018, Taylor's University
  • Issues and challenges faced by the elderly homecare centre in Malaysia,  Project Leader, 2017 to 2021, Taylor's University
  • Succession planning & generational change: An analysis of ageing entrepreneurs in Malaysia,  Co-researcher, 2017 to 2021, Taylor's University

Awards and Stewardship

  • Best Presenter Award , Conference, Universiti Malaysia Kelantan, Best Presentation , 2022

Paper Presented

  • The moderating role of trust on pro environmental purchasing Consumer: The case of Malaysian consumer in North Malaysia , The First International Conference of Entrepreneurship Innovation and Technology (ICEIT) 2022 (CONFERENCE), ORAL PRESENTER , 25/10/2022 to 26/10/2022
  • Flexible Learning Space Design and its effect on Students Learning: Case of Malaysian Higher Learning Institution, Taylor's 12th Teaching & Learning Conference 2019 (CONFERENCE), ORAL PRESENTER , 13/09/2019 to 14/09/2019
  • The Effect of Space Design and Teaching Strategies on Undergraduate Students Collaborative Learning Behaviour in the Next Generation Flexible Classroom Setting, Taylor's 11th Teaching and Learning Conference 2018 (TTLC 2018): Empowering Learning (CONFERENCE), ORAL PRESENTER , 22/09/2018 to 23/09/2018
  • Malaysian women entrepreneurs: Some emerging issues and challenges of entering global market, RMP International Conference in Business and Finance (RICBF 2018). (CONFERENCE), ORAL PRESENTER , 31/08/2018 to 01/09/2018
  • Personal, social, organizational factors and business performance: A qualitative analysis of women entrepreneurs in Southern Thailand, International conference on Human Capital: Workforce renewal in an era of global change (CONFERENCE), ORAL PRESENTER , 28/11/2018 to 29/11/2018
  • Strengthening brand position through employee empowerment and openness. , International conference on Human Capital: Workforce renewal in an era of global change (CONFERENCE), ORAL PRESENTER , 28/11/2018 to 29/11/2018
  • Malay Small Firms and Chinese Small Firms in Malaysia: The Role of Culture, Attitude and Knowledge Acquisition to Organizational Success, All China Economy (ACE) International Conference (CONFERENCE), ORAL PRESENTER , 15/12/2007 to 17/12/2007
  • East Coast Economic Region: Rethinking the Region, East Coast Economic Region (ECER) Regional Conference 2008 (ERC) (CONFERENCE), ORAL PRESENTER , 15/12/2008 to 17/12/2008
  • Intellectual Capital Efficiency level of Malaysian Financial Sector: Panel Data analysis (2002-2006), Knowledge Management International Conference (KMICE) (CONFERENCE), ORAL PRESENTER , 10/06/2008 to 12/06/2008
  • Decision characteristics, the extent of scanning and information processing capacity relationships: Impact on investment decision making quality, International Business Conference (IBC2008) Leveraging global management resources through transformational leadership insight and collaboration (CONFERENCE), ORAL PRESENTER , 07/08/2008 to 09/08/2008