Executive Dean - Faculty of Social Sciences & Leisure Management
- Faculty of Social Sciences & Leisure Management
- 603-5629 5516
- neethia.n@taylors.edu.my
Professor Dr Neethiahnanthan A/L M Ari Ragavan
Academic Qualification
- Doctorate's Degree in Sociology, UNIVERSITY OF TOULOUSE II, France
- Master of Education, UNIVERSITY OF MALAYA, Malaysia
- Bachelor of Laws, UNIVERSITY OF LONDON, United Kingdom
- Bachelor Of Arts (Education) with Honours, UNIVERSITI SAINS MALAYSIA, Malaysia
- Train The Trainer, PEMBANBANGUNAN SUMBER MANUSIA BERHAD (PSMB), Malaysia
- Executive Certificate in Event Management, UNIVERISITY OF TECHNOLOGY, Australia
Professional Qualification
- Certified Hotel Administrator, AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE, United States
Areas of Expertise
- Economics, Business And Management, Management, Hotel Business Management
- Social Sciences, Education, Higher Education
- Economics, Business And Management, Tourism, ASEAN Tourism
Research Interest
- Hotel Sales, Marketing and Innovation
- Tourism Management and Development
- Higher Education Models and System
Publications
2016
- Does higher education service quality effect student satisfaction, image and loyalty? A study of international students in Malaysian public universities (ISI-Indexed), Quality Assurance in Education - Article in Journals
2015
- Sustainable tourism and resulting resident satisfaction at Jammu and Kashmir, India (ISI-Indexed), Worldwide Hospitality and Tourism Themes - Article in Journals
- Benchmarking innovations and new practices in rural tourism development: How do we develop a more sustainable and responsible rural tourism in Asia? (ISI-Indexed), Worldwide Hospitality and Tourism Themes - Article in Journals
- Essentials to Food & Beverage Operations: A Guide to Mastering Restaurant Service Quality - Book
- Studying the consequences of modernization on ethnic food patterns: Development of the Malaysian Food Barometer (MFB), Malaysian Food Barometer (MFB) - Research Project Report
- Hospitality Higher Education Talent Management Programme, STEP: A Stepping-Stone to Develop Future Hospitality Leaders, Hospitality Higher Education Talent Management Programme, STEP - Research Project Report
2014
- Tourists' perceptions of destination travel attributes: An application to International tourists to Kuala Lumpur (ISI-Indexed) - Article in Proceeding
- Memorable customer experience: examining the effects of customers experience on memories and loyalty in Malaysian resort hotels (ISI-Indexed) - Article in Proceeding
- A Periodic Comparison of Micro Impacts and Benefits of Business Tourism in Malaysia. - Article in Proceeding
- International business travellers experience with luxury hotel restaurants: the impact of foodservice experience and customer satisfaction on dining frequency and expenditure (SCOPUS-Indexed), International Journal of Hospitality and Event Management - Article in Journals
- Preface: 5th Asia Euro Conference 2014 in Tourism, Hospitality and Gastronomy (Published Preface) (SCOPUS-Indexed), Procedia-Social and Behavioral Sciences - Article in Journals
2011
- How to Manage Guest Complaints: Global Implications from Hong Kong Hoteliers, Global Journal of Management and Business Research - Article in Journals
Research
- Satiety-enhancing and satiation-enhancing food and beverage model development as weight management regime in Asian population, Co-researcher, 2017 to 2022, Taylor's University
- Innovative technique in studying contextual eating behaviour, Co-researcher, 2017 to 2022, Taylor's University
- Asian Food Barometer, Co-researcher, 2017 to 2022, Taylor's University
- Human Capital Analysis of Hotel Industry in CLMV Countries: An Exploratory Study on the Demand and Supply Analysis of Human Capital Development of Hotels in CLMV Countries, Project Leader, 2015 to 2016, Private
- Survey Research for Increasing the Potential of Port-Dickson as a Leading Beach Resort Tourism Destination, Consultant, 2014, Taylor's University
- Langkawi Google Glass Augmented Reality (AR): A Feasibility Study, Project Leader, 2014 to 2016, Taylor's University
Awards and Stewardship
- Higher Education Malaysia: Re-imagining & Re-designing Award 2017(Innovative Programme Category), Education, Kementerian Pendidikan Malaysia, Finalist #3 , 2017
- Conceptualizing a Framework to Study Behavioral Intention of Tourists of Distinct Cultures towards Wearable Augmented Reality (AR) Application, Conference, Universiti Teknologi Mara (UITM), Best Paper Award , 2016
- PATA Excellence Award , Education, Pacific Asia Travel Association, Outstanding Student Chapter , 2016
- 6th Asia's Education Excellence Award, Education, CMO Asia, Education Leadership Award , 2015
- PATA Grand Award , Education, Pacific Asia Travel Association, Education and Training , 2015
- Hospitality Asia Platinum Awards (Malaysia Series), Education, Hospitality Asia, Hospitality Institution of the Year 2013-2015 , 2014
- Education Leadership Award , Education, World Education Congress, India, Excellence in Education, Leadership & Teaching in Higher Education , 2014
- President's Award , Education, Taylor's University, Excellence in Research & Innovation , 2013
- Hospitality Asia Platinum Awards (Malaysia Series), Education, Hospitality Asia, Hospitality Institution of the Year 2012/2013 , 2013
- Electrolux Culinary Institution of the Year (Regional) , Education, World Gourmet Summit, Singapore, Electrolux Culinary Institution of the Year (Regional) 2012 , 2012
Paper Presented
- Tourism Education 4.0: Creating Future Ready Graduates , 7th Asia Euro Conference in Tourism, Hospitality & Gastronomy 2018: Nurturing the Future of Tourism (CONFERENCE), MODERATOR (PANEL SESSION) , 14/11/2018 to 17/12/2018
- Future Proof Our Hospitality and Tourism Graduates in the Light of The Changing Face of Hospitality and Tourism, 4th International Hospitality & Tourism Conference (IHTC2018) (CONFERENCE), PLEANARY/KEYNOTE SPEAKER , 22/11/2018 to 22/11/2018
- Inspiring Global Experiences for Success in the Tourism Industry, PATA Youth Symposium 2018 (Symposium), PLEANARY/KEYNOTE SPEAKER , 12/09/2018 to 12/09/2018
- The 4th Industry Revolution and Transformation of Higher Education: Are We Ready for a Disruptive Future?, ASEAN Tourism Research Association (ATRA) Forum (SEMINAR), INVITED SPEAKER , 13/07/2018 to 13/07/2018
- Top 3 Priority Strategies for Hospitality and Tourism Schools Collectively in The Next 10 Years, World Summit for Deans of Independent School of Hospitality & Tourism (CONFERENCE), PANELIST , 27/05/2018 to 29/05/2018
- Visit ASEAN@50: The Opportunities and Challenges in Coming Together as One ., Tourism Summit 2017: Towards Sustainable and Inclusive Growth in Digital Era (Summit), MODERATOR OF PANEL DISCUSSION , 10/08/2017 to 10/08/2017
- The Future of Tourism and Hospitality in Asia, 5th Asia Euro Conference in Tourism, Hospitality & Gastronomy (CONFERENCE), PANELIST , 19/05/2014 to 21/05/2014
- Tourism as the Key National Economic Area - Case Study of Malaysia, All India Directors Conclave (CONGRESS), INVITED SPEAKER , 09/01/2016 to 09/01/2016
- The Micro-Impacts of Business Tourism in Malaysia, Euro-Asia Economic Forum 2015 (FORUM), INVITED SPEAKER , 24/09/2015 to 26/09/2015
- Economic Transformation Programme : Does its work for Tourism in Malaysia, 7th China-ASEAN International Co-Operation Seminar on Private Education (SEMINAR), INVITED SPEAKER , 01/09/2014 to 05/09/2014