• Executive Dean - Faculty of Social Sciences & Leisure Management

  • Faculty of Social Sciences & Leisure Management
  •    603-5629 5516
  •   neethia.n@taylors.edu.my


Professor Dr Neethiahnanthan A/L M Ari Ragavan


Academic Qualification

  • Doctorate's Degree in Sociology, UNIVERSITY OF TOULOUSE II, France
  • Master of Education, UNIVERSITY OF MALAYA, Malaysia
  • Bachelor of Laws, UNIVERSITY OF LONDON, United Kingdom
  • Bachelor Of Arts (Education) with Honours, UNIVERSITI SAINS MALAYSIA, Malaysia

Professional Qualification

  • Train The Trainer, PEMBANBANGUNAN SUMBER MANUSIA BERHAD (PSMB), Malaysia
  • Executive Certificate in Event Management, UNIVERISITY OF TECHNOLOGY, Australia

Areas of Expertise

  • Economics, Business And Management, Management, Hotel Business Management
  • Social Sciences, Education, Higher Education
  • Economics, Business And Management, Tourism, ASEAN Tourism

Research Interest

  • Hotel Sales, Marketing and Innovation
  • Tourism Management and Development
  • Higher Education Models and System

Publications

2023
  • Eating Out, A Data Base to Study the Spatiality, Temporality and Sociality of Food: The Case of China, Japan, Singapore, Indonesia, Malaysia and France. (ISI-Indexed), Frontiers in Nutrition - Article in Journals
  • Much More Than Food: The Malaysian Breakfast, a Socio-Cultural Perspective (ISI-Indexed), Sustainability (Switzerland) - Article in Journals
  • Breakfast Practices in Malaysia, Nutrient Intake and Diet Quality: A Study Based on the Malaysian Food Barometer (ISI-Indexed), Nutrients - Article in Journals
  • Effects of Perceived Value on Satisfaction and Revisit Intention: Domestic vs. International Tourists (ISI-Indexed), Journal of Vacation Marketing - Article in Journals
2022
  • Exploring measures to enhance the low adoption rate of IR 4.0 technologies: a qualitative inquiry with hotels during COVID-19 (ISI-Indexed), European Journal of Innovation Management - Article in Journals
  • Measuring Patients' Satisfaction Toward Health Tourism in Malaysia through Hospital Environment, Nutritional Advice, and Perceived Value: A Study on Chinese Exchange Students (ISI-Indexed), Frontiers in Public Health - Article in Journals
  • Investigating the Determinants and Process of Destination Management System (DMS) Implementation (ISI-Indexed), Journal of Organizational Change Management - Article in Journals
  • Stakeholders Participation Intention towards A Sustainable Destination Management System (ISI-Indexed), Journal of Sustainability Science and Management - Article in Journals
  • Enhancing Local Community Participation towards Heritage Tourism in Taiping, Malaysia: Application of the Motivation-Opportunity-Ability (MOA) Model (ISI-Indexed), Journal of Heritage Tourism - Article in Journals
2021
  • Towards Service Excellence: The Zone of Tolerance for Hospitality and Tourism Education in Malaysia - Book Chapter
  • Acceptance of Consumer-Oriented Health Information Technologies (CHITs): Integrating Technology Acceptance Model with Perceived Risk, Informatica, An International Journal of Computing and Informatics - Article in Journals
  • Rethinking the Learning Space to build 21st Century Learning Skills: Bringing Simulation-Based Gamification to the Hospitality Higher Education , Asia-Pacific Journal of Innovation in Hospitality and Tourism (APJIHT) - Article in Journals
2020
  • Malaysian Food Barometer (MFB): A Study of the Impact of Compressed Modernization on Food Habits (ISI-Indexed), Malaysian Journal of Nutrition - Article in Journals
  • Hospitality Revolution 4.0": A Literature Review of a Unified Typology of IR 4.0 Technologies for the Tourism and Hospitality Industry (SCOPUS-Indexed), Asia-Pacific Journal of Innovation in Hospitality and Tourism (APJIHT) - Article in Journals
  • Prospects of the Fourth Industrial Revolution for the Hospitality Industry: A Literature Review (ISI-Indexed), Journal of Hospitality and Tourism Technology - Article in Journals
  • Reflections on the Theme Issue Outcomes. The Way Forward: How is Malaysian Hospitality and Tourism Education Working with Industry? (SCOPUS-Indexed), Worldwide Hospitality and Tourism Themes - Article in Journals
  • Editorial: The Way Forward, How is Malaysian Hospitality and Tourism Education Working with Industry? (SCOPUS-Indexed), Worldwide Hospitality and Tourism Themes - Article in Journals
2019
  • Pour une tude de l impact de la modernisation compress e sur l alimentation., Sciences de la Societe - Article in Journals
  • Perceived Impacts and Residents' Support for Tourism Development in Port Dickson, Malaysia (ISI-Indexed), Tourism - Article in Journals
  • What are the Key Challenges Faced by the Malaysian Hospitality and Tourism Industry in the Context of Industrial Revolution 4.0? (SCOPUS-Indexed), Worldwide Hospitality and Tourism Themes - Article in Journals
2016
  • Conceptualising a Framework to Study Behavioural Intention of Tourists of Distinct Cultures towards Wearable Augmented Reality (AR) Application. Heritage, Culture and Society: Research Agenda and Best Practices in the Hospitality and Tourism Industry (ISI-Indexed) - Article in Proceeding
  • Re-vitalising Port Dickson as a Leading Beach Resort Tourism Destination in Malaysia: A Benchmarking Approach. Heritage, Culture and Society: Research Agenda and Best Practices in the Hospitality and Tourism Industry (ISI-Indexed) - Article in Proceeding
  • Does Higher Education Service Quality Effect Student Satisfaction, Image and Loyalty? A Study of International Students in Malaysian Public Universities (ISI-Indexed), Quality Assurance in Education - Article in Journals
2015
  • Sustainable Tourism and Resulting Resident Satisfaction at Jammu and Kashmir, India (ISI-Indexed), Worldwide Hospitality and Tourism Themes - Article in Journals
  • Benchmarking Innovations and New Practices in Rural Tourism Development: How do We Develop a More Sustainable and Responsible Rural Tourism in Asia? (ISI-Indexed), Worldwide Hospitality and Tourism Themes - Article in Journals
  • Studying the Consequences of Modernization on Ethnic Food Patterns: Development of the Malaysian Food Barometer (MFB), Malaysian Food Barometer (MFB) - Research Project Report
  • Essentials to Food & Beverage Operations: A Guide to Mastering Restaurant Service Quality - Book
  • Hospitality Higher Education Talent Management Programme, STEP: A Stepping-Stone to Develop Future Hospitality Leaders, Hospitality Higher Education Talent Management Programme, STEP - Research Project Report
2014
  • Memorable customer experience: examining the effects of customers experience on memories and loyalty in Malaysian resort hotels (ISI-Indexed) - Article in Proceeding
  • Tourists' Perceptions of Destination Travel Attributes: An Application to International Tourists to Kuala Lumpur (ISI-Indexed) - Article in Proceeding
  • A Periodic Comparison of Micro Impacts and Benefits of Business Tourism in Malaysia. - Article in Proceeding
  • International Business Travellers Experience with Luxury Hotel Restaurants: The Impact of Foodservice Experience and Customer Satisfaction on Dining Frequency and Expenditure (SCOPUS-Indexed), International Journal of Hospitality and Event Management - Article in Journals
  • Micro Impacts and Benefits of Business Tourism in Malaysia: A Comparative Analysis for 2011-2012, Asia-Pacific Journal of Innovation in Hospitality and Tourism (APJIHT) - Article in Journals
2011
  • How to Manage Guest Complaints: Global Implications from Hong Kong Hoteliers, Global Journal of Management and Business Research - Article in Journals

Research

  • Developing an Organisational Resilience Framework for the Malaysian Hotel Industry to manage the Crisis,  Co-researcher2023 to 2025, National
  • Potentials of tourism development among the Dayak women in Sarawak,  Co-researcher2020 to 2021, National
  • Developing and validating the Sustainable Tourism Index towards SDGs for City Tourism in Malaysia,  Co-researcher2019 to 2022, National
  • Gamification in Hospitality Management Programme: Application of Hotel Management Simulation Game in Developing 21st Century Competencies,  Project Leader2018 to 2021, National
  • Asian Food Barometer,  Co-researcher2017 to 2022, Taylor's University
  • Satiety-enhancing and satiation-enhancing food and beverage model development as weight management regime in Asian population,  Co-researcher2017 to 2022, Taylor's University
  • Innovative technique in studying contextual eating behaviour,  Co-researcher2017 to 2020, Taylor's University
  • Socio-Cultural and Economic Research in Protein Transition in SE Asia: Focus on Malaysia and Indonesia (SCRiPT) ,  Co-researcher2017 to 2023, International
  • Human Capital Analysis of Hotel Industry in CLMV Countries: An Exploratory Study on the Demand and Supply Analysis of Human Capital Development of Hotels in CLMV Countries,  Project Leader2015 to 2016, Private
  • Langkawi Google Glass Augmented Reality (AR): A Feasibility Study,  Project Leader2014 to 2016, Taylor's University

Awards and Stewardship

  • Higher Education Malaysia: Re-imagining & Re-designing Award 2017(Innovative Programme Category), Education, Kementerian Pendidikan Malaysia, Finalist #3 , 2017
  • Conceptualizing a Framework to Study Behavioral Intention of Tourists of Distinct Cultures towards Wearable Augmented Reality (AR) Application, Conference, Universiti Teknologi Mara (UITM), Best Paper Award , 2016
  • PATA Excellence Award , Education, Pacific Asia Travel Association, Outstanding Student Chapter , 2016
  • 6th Asia's Education Excellence Award, Education, CMO Asia, Education Leadership Award , 2015
  • PATA Grand Award , Education, Pacific Asia Travel Association, Education and Training , 2015
  • Hospitality Asia Platinum Awards (Malaysia Series), Education, Hospitality Asia, Hospitality Institution of the Year 2013-2015 , 2014
  • Education Leadership Award , Education, World Education Congress, India, Excellence in Education, Leadership & Teaching in Higher Education , 2014
  • President's Award , Education, Taylor's University, Excellence in Research & Innovation , 2013
  • Hospitality Asia Platinum Awards (Malaysia Series), Education, Hospitality Asia, Hospitality Institution of the Year 2012/2013 , 2013
  • Electrolux Culinary Institution of the Year (Regional) , Education, World Gourmet Summit, Singapore, Electrolux Culinary Institution of the Year (Regional) 2012 , 2012

Paper Presented

  • Rethinking Tourism, PATA Youth Symposium World Tourism Day 2022 (Symposium), INVITED SPEAKER , 27/09/2022 to 27/09/2022
  • Is ASEAN Ready for Travel Corridor?, 9th ATRA Tourism Forum (ATF) 2021 (SEMINAR), INVITED SPEAKER , 12/11/2021 to 12/11/2021
  • Contributing towards the Development of Arts & Culture in Malaysia in line with the Sustainable Development Goals, Kuala Lumpur Creative Economy Forum (KUL.CEF) 2021 (Forum), INVITED SPEAKER , 14/10/2021 to 14/10/2021
  • The Future of Hospitality, & Tourism Education: Post Pandemic, QS Subject Focus Summit on Hospitality and Leisure Management 2021 (Summit), INVITED SPEAKER , 07/10/2021 to 07/10/2021
  • Revitalizing the ASEAN MICE Industry, ATRA Webinar Series (SEMINAR), INVITED SPEAKER , 17/06/2021 to 17/06/2021
  • The Impact of Covid-19 Pandemic to the Global Tourism: The Way Forward, The Great Silk Road A Great Heritage Tourism Forum (Forum), INVITED SPEAKER , 28/05/2021 to 28/05/2021
  • Is Malaysia Ready for the 'Vaccine Passport', Hospitality Executive (HEX) Talk 2021 (Forum), INVITED SPEAKER , 20/05/2021 to 20/05/2021
  • Eating Patterns in Malaysia, OCHA Webinar on Food Modernity & Diversity in Asia (SEMINAR), INVITED SPEAKER , 18/03/2021 to 18/03/2021
  • ASEAN Tourism & Hospitality Setbacks: Pandemic Perspective, Joint International Tourism & Hospitality Annual Research Convention (ITHARC) and International Annual Tourism & Hospitality Student Research Conference (IATHSRC) (CONFERENCE), PLEANARY/KEYNOTE SPEAKER , 26/02/2021 to 26/02/2021
  • Seizing the Challenge of Sustainability: Future-proofing Tourism in the New Normal, MOTAC Panel Forum (Forum), INVITED SPEAKER , 08/01/2021 to 08/01/2021