• Executive Dean - Faculty of Social Sciences & Leisure Management

  • Faculty of Social Sciences & Leisure Management
  •    603-5629 5516
  •   neethia.n@taylors.edu.my

Professor Dr Neethiahnanthan A/L M Ari Ragavan

Academic Qualification

  • Doctorate's Degree in Sociology, UNIVERSITY OF TOULOUSE II, France
  • Master of Education, UNIVERSITY OF MALAYA, Malaysia
  • Bachelor of Laws, UNIVERSITY OF LONDON, United Kingdom
  • Bachelor Of Arts (Education) with Honours, UNIVERSITI SAINS MALAYSIA, Malaysia
  • Executive Certificate in Event Management, UNIVERISITY OF TECHNOLOGY, Australia

Professional Qualification

  • Certified Hotel Administrator, AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE, United States

Areas of Expertise

  • Economics, Business And Management, Management, Hotel Business Management
  • Social Sciences, Education, Higher Education
  • Economics, Business And Management, Tourism, ASEAN Tourism

Research Interest

  • Hotel Sales, Marketing and Innovation
  • Tourism Management and Development
  • Higher Education Models and System


  • Does higher education service quality effect student satisfaction, image and loyalty? A study of international students in Malaysian public universities (ISI-Indexed), Quality Assurance in Education - Article in Journals
  • Sustainable tourism and resulting resident satisfaction at Jammu and Kashmir, India (ISI-Indexed), Worldwide Hospitality and Tourism Themes - Article in Journals
  • Benchmarking innovations and new practices in rural tourism development: How do we develop a more sustainable and responsible rural tourism in Asia? (ISI-Indexed), Worldwide Hospitality and Tourism Themes - Article in Journals
  • Essentials to Food & Beverage Operations: A Guide to Mastering Restaurant Service Quality - Book
  • Studying the consequences of modernization on ethnic food patterns: Development of the Malaysian Food Barometer (MFB), Malaysian Food Barometer (MFB) - Research Project Report
  • Hospitality Higher Education Talent Management Programme, STEP: A Stepping-Stone to Develop Future Hospitality Leaders, Hospitality Higher Education Talent Management Programme, STEP - Research Project Report
  • Tourists' perceptions of destination travel attributes: An application to International tourists to Kuala Lumpur (ISI-Indexed) - Article in Proceeding
  • Memorable customer experience: examining the effects of customers experience on memories and loyalty in Malaysian resort hotels (ISI-Indexed) - Article in Proceeding
  • A Periodic Comparison of Micro Impacts and Benefits of Business Tourism in Malaysia. - Article in Proceeding
  • International business travellers experience with luxury hotel restaurants: the impact of foodservice experience and customer satisfaction on dining frequency and expenditure (SCOPUS-Indexed), International Journal of Hospitality and Event Management - Article in Journals
  • Preface: 5th Asia Euro Conference 2014 in Tourism, Hospitality and Gastronomy (Published Preface) (SCOPUS-Indexed), Procedia-Social and Behavioral Sciences - Article in Journals
  • How to Manage Guest Complaints: Global Implications from Hong Kong Hoteliers, Global Journal of Management and Business Research - Article in Journals


  • Gamification in Hospitality Management Programme: Application of Hotel Management Simulation Game in Developing 21st Century Competencies,  Project Leader2018 to 2021, National
  • Satiety-enhancing and satiation-enhancing food and beverage model development as weight management regime in Asian population,  Co-researcher2017 to 2022, Taylor's University
  • Innovative technique in studying contextual eating behaviour,  Co-researcher2017 to 2022, Taylor's University
  • Asian Food Barometer,  Co-researcher2017 to 2022, Taylor's University
  • Human Capital Analysis of Hotel Industry in CLMV Countries: An Exploratory Study on the Demand and Supply Analysis of Human Capital Development of Hotels in CLMV Countries,  Project Leader2015 to 2016, Private
  • Langkawi Google Glass Augmented Reality (AR): A Feasibility Study,  Project Leader2014 to 2016, Taylor's University
  • Survey Research for Increasing the Potential of Port-Dickson as a Leading Beach Resort Tourism Destination,  Consultant2014, Taylor's University

Awards and Stewardship

  • Higher Education Malaysia: Re-imagining & Re-designing Award 2017(Innovative Programme Category), Education, Kementerian Pendidikan Malaysia, Finalist #3 , 2017
  • Conceptualizing a Framework to Study Behavioral Intention of Tourists of Distinct Cultures towards Wearable Augmented Reality (AR) Application, Conference, Universiti Teknologi Mara (UITM), Best Paper Award , 2016
  • PATA Excellence Award , Education, Pacific Asia Travel Association, Outstanding Student Chapter , 2016
  • 6th Asia's Education Excellence Award, Education, CMO Asia, Education Leadership Award , 2015
  • PATA Grand Award , Education, Pacific Asia Travel Association, Education and Training , 2015
  • Hospitality Asia Platinum Awards (Malaysia Series), Education, Hospitality Asia, Hospitality Institution of the Year 2013-2015 , 2014
  • Education Leadership Award , Education, World Education Congress, India, Excellence in Education, Leadership & Teaching in Higher Education , 2014
  • President's Award , Education, Taylor's University, Excellence in Research & Innovation , 2013
  • Hospitality Asia Platinum Awards (Malaysia Series), Education, Hospitality Asia, Hospitality Institution of the Year 2012/2013 , 2013
  • Electrolux Culinary Institution of the Year (Regional) , Education, World Gourmet Summit, Singapore, Electrolux Culinary Institution of the Year (Regional) 2012 , 2012

Paper Presented

  • Future of Hospitality Education, Hotel Industry of Malaysia: Moving Forward (SEMINAR), INVITED SPEAKER , 02/07/2020 to 02/07/2020
  • Industrial Attachment and Coronavirus (COVID-19): Transitional Arrangements for Hospitality & Tourism Students, Delivering Quality Education Despite COVID-19 Challenges: Lessons from Top Three Hospitality & Tourism Management Institution in Malaysia (SEMINAR), Panelist , 18/06/2020 to 18/06/2020
  • Best Practices of Hospitality and Tourism during COVID-19, #TechTalk (Live Online Discussion Show), INVITED SPEAKER , 09/05/2020 to 09/05/2020
  • Impact of COVID-19 on the Hospitality and Tourism Industry in Malaysia, COVID-19 Forum 2020 (Forum), MODERATOR (PANEL SESSION) , 11/03/2020 to 11/03/2020
  • Tourist Gaze 3.0: The ASEAN Gateway, 6th ASEAN Tourism Forum (ATF 2019) (Forum), PLEANARY/KEYNOTE SPEAKER , 28/06/2019 to 28/06/2019
  • Tourism Education 4.0: Creating Future Ready Graduates , 7th Asia Euro Conference in Tourism, Hospitality & Gastronomy 2018: Nurturing the Future of Tourism (CONFERENCE), MODERATOR (PANEL SESSION) , 14/11/2018 to 17/12/2018
  • Future Proof Our Hospitality and Tourism Graduates in the Light of The Changing Face of Hospitality and Tourism, 4th International Hospitality & Tourism Conference (IHTC2018) (CONFERENCE), PLEANARY/KEYNOTE SPEAKER , 22/11/2018 to 22/11/2018
  • Inspiring Global Experiences for Success in the Tourism Industry, PATA Youth Symposium 2018 (Symposium), PLEANARY/KEYNOTE SPEAKER , 12/09/2018 to 12/09/2018
  • The 4th Industry Revolution and Transformation of Higher Education: Are We Ready for a Disruptive Future?, ASEAN Tourism Research Association (ATRA) Forum (SEMINAR), INVITED SPEAKER , 13/07/2018 to 13/07/2018
  • Top 3 Priority Strategies for Hospitality and Tourism Schools Collectively in The Next 10 Years, World Summit for Deans of Independent School of Hospitality & Tourism (CONFERENCE), PANELIST , 27/05/2018 to 29/05/2018