Curriculum Vitae

PERSONAL DETAILS
BIOGRAPHY

Dr Kandappan Balasubramanian (Dr Kandy) is an Associate Professor from the School of Hospitality, Tourism and Events - Faculty of Social Sciences and Leisure Management (FSLM), Taylor's University, Malaysia who has embraced technology as part of his teaching and learning pedagogy and continuously empowers to innovate himself with the latest developments of technology in order to meet the changing needs of today's learners. He has taken the mandate and made it as personal aspiration on, striving to broaden his ability in the area of technology integration in the classroom.

Dr Kandappan received the title of ADE (Apple Distinguished Educator), a global community of educators on leaders recognized for doing amazing things with Apple technology in and out of the classroom. His key roles as Cluster Leader of Teaching and Learning in the school also includes his contribution in various projects such as Education 4.0, MOOC, e-learning initiatives and student-centered learning. He also leads the Management Grand Prix, a management hospitality simulation competition organized for the Malaysian hoteliers in collaboration with Malaysian Association of Hotels (MAH).

 Dr. Kandappan won the EMAS (Exemplary Meritorious Academic Staff) award for his transformation of training restaurant from traditional to digital, Bronze medal in IUCEL 2018 & 2017, Silver medal in IIUCEL 2016 & NUCEL 2015 for his innovation in teaching and learning practices. Kandy shares his learning experiences through a series of training sessions for staff as a contribution to the overall development of the academic world. He has also presented and published research papers in International and National level conferences. He is also actively publishing his research and innovation in SSCI and SCOPUS-Indexed journals.

His recent research projects at Taylor's university include service innovation, augmented and virtual reality, artificial intelligence (AI) in the hospitality/restaurant industry, and higher education. He also contributed to the university as a resource person, panelist, and moderators in International conference, panel discussion and forum. Last year he received "Best Paper Award" for his research towards the integration of augmented reality into dining space and "Gold Medal" for his teaching innovation in the International University E-Learning Carnival (IUCEL) 2019 in Sarawak, Malaysia. In recent years, he is getting recognized as trainer cum keynote speaker in the Philippines, Indonesia, India, and Malaysia for his current research in Industrial Revolution 4.0, Service innovation in Hospitality 4.0, and Teaching Innovation towards transformation in the education and industry sector.


ADMINISTRATIVE DUTIES
(Role),(Level),(Duration)
  • Director, Sustainable Tourism Impact Lab, Taylor's Impact Lab, Taylor's University, 11/03/2024 to present
  • Programme Director - MIHM & MGHM Programmes, School of Hospitality, Tourism and Events Faculty of Social Sciences and Leisure Management, 01/01/2023 to present
  • Impact Lab Deputy Director , Sustainable Tourism Impact Lab Taylor's University, 01/09/2022 to 31/12/2023
  • Associate Director Human Capital Development , Centre of Research in Innovation and Tourism (CRiT), School of Hospitality, Tourism and Events, Faculty of Social Sciences and Leisure Management, Taylor's University, 01/01/2021 to 31/12/2022
  • Senior Lecturer I, Faculty of Hospitality, Food & Leisure Management, 03/03/2011 to 01/03/2019
  • Teaching and Learning Cluster Leader, School of Hospitality, Tourism and Events, 04/12/2017 to 28/02/2019
ACADEMIC QUALIFICATION
(Qualification),(Institution)
  • Doctor of Philosophy (Management), KARPAGAM UNIVERSITY, COIMBATORE, India
  • MBA, BHARATHIAR UNIVERSITY, India
  • B.Sc in Catering Science & Hotel Management, BHARATHIAR UNIVERSITY, India
PROFESSIONAL MEMBERSHIP
(Organisation),(Role),(Duration),(Level)
  • CHRIE and APacCHRIE membership_International Council on Hotel, Restaurant, and Institutional Education, Annual Member, 2022 to 2024 (International)
  • ASEAN Tourism Research Association (ATRA), Member, 2021 to 2024 (International)
  • American Hotel & Lodging Association , Professional Member, 2019 to 2024 (International)
  • Association of North America Higher Education International (ANAHEI), Member, Since 2017 (International)
  • Apple Distinguished Educators (ADE), Life member, Since 2015 (International)
  • Tourism Educators Association of Malaysia (TEAM), Member, 2014 to 2024 (National)
  • Wine and Spirits Education Trust (WSET), Certificated , Since 2014 (International)
AREAS OF EXPERTISE
(Area)
  • Hospitality Business Simulation, Service Quality Management, Restaurant Services Innovations, Food and Beverage Operations, Oenology (Wine Studies), Restaurant and Hospitality Marketing,
RESEARCH INTEREST
(Research Area)
  • Service Innovation in the Hospitality & Tourism Industry, Hospitality Business SImulation, Smart Marketing and Customer Acceptance model, Augmented and Virtual Reality, Innovation in teaching and learning and Hospitality Marketing and Operations
TEACHING
(Course Title),(Level of Study),(Institution),(Month/Year)
  • Fundamentals of Food and Beverage, Diploma, Taylor's University (01/2018)
  • Service Quality Management, Bachelor Degree, Taylor's University (08/2018)
  • Hospitality Application Simulation Exercise, Master Degree, Taylor's University (05/2018)
  • Food and Beverage Operations 2, Bachelor Degree, Taylor's University (08/2017)
  • Oenology, Bachelor Degree, Taylor's University (08/2017)
  • Hospitality Simulation, Bachelor Degree, Taylor's University (08/2017)
PUBLICATIONS
(Title of publication in APA style)
Book
2021
  • Mensah, I., Balasubramanian, K., Jamaluddin, R., Alcoriza, G.B., Gaffar, V., Rasoolimanesh, S.M. (Eds.) (2021). Marketing Tourist Destinations in Emerging Economies Towards Competitive and Sustainable Emerging Tourist Destinations
Book Chapter
2023
  • Puteri S.A., Kandappan B., Rupam. K, Charles S.N., & Puvaneswaran, K. (2023). Adaptive Learning in Post Covid Milieu: What Gen Z wants in the Global South from Malaysian Perspectives? (pp.29-42).HP HAMILTON LIMITED
2022
  • Balasubramanian, K., Konar, R., Tul-Krzyszczuk, A., &; Launer, M. (2022). Digital Trust in the Hotel Industry – An International Customer/Supplier Perspective. In Trust and Digital Business (1st ed., pp. 60–71). Routledge. In Paliszkiewicz, J., Chen, K., & Launer, M. (Eds.). (2022). Trust and Digital Business: Theory and Practice (1st ed.). Routledge. https://doi.org/10.4324/9781003266525
     
  • Balasubramanian, K., Kunasekaran, P., Konar, R., & Sakkthivel, A. M. (2022). Integration of Augmented Reality (AR) and Virtual Reality (VR) as Marketing Communications Channels in the Hospitality and Tourism Service Sector. In Marketing Communications and Brand Development in Emerging Markets Volume II (pp. 55-79). Palgrave Macmillan, Cham.
     
  • Nature and Scope of Tourist Destinations in Emerging Economies
      
2021
  • “Teaching and Learning Cultural Change in Higher Education during the Disruptive Time”
     
  • The Progress of ICT Applications In Destination Marketing in Emerging Economies
      
2018
  • Joaquim D.S., Kandappan B. (2018) An Exploratory Study on the Role of Blended Learning Practices to Achieve Twenty-First Century Skills Among Culinary Students at University in Malaysia. In: Tang S., Cheah S. (eds) Redesigning Learning for Greater Social Impact. Springer, Singapore
     
2017
  • Balasubramanian K., Soeiro, J. D. & Garg, A. (2017). An Exploratory Study about Students Learning Capabilities in Today’s Pedagogic Trends based on Gender Differences. In V. Rana (Eds.) Trends, Issues and Women in Hospitality and Tourism Industry (pp. 56-61). Mehsana, India: RET International Academic Publishing
     
Article in Journals
2023
  • Veerasamy, S., Goswami, S., & Balasubramanian, K. . (2023). Do TripAdvisor Valences are Trustworthy on South Asian Destinations?. ASEAN Journal on Hospitality and Tourism, 21(1), 17-34. (SCOPUS-Indexed)
     
  • Veerasamy, Senthil; Ghosh, Dona; Balasubramanian, Nataraj; Balasubramanian, Kandappan. Sentiment Analysis of delighters and disappointers in Destinations and Hotels: From the lens of Circular economical perspectives
2022
  • Balasubramanian, K. and Hanafiah, M.H. (2022), "What innovations would enable the tourism and hospitality industry in Malaysia to rebuild?", Worldwide Hospitality and Tourism Themes, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/WHATT-05-2022-0057 (ISI-Indexed)
     
  • Osei, B.A., Ragavan, N.A., Kandappan, B. and Frempong, F. (2022), "Exploring measures to enhance the low adoption rate of IR 4.0 technologies: a qualitative inquiry with hotels during COVID-19", European Journal of Innovation Management (ISI-Indexed)
     
  • Balasubramanian, K. & Konar, R. (2022). Moving forward with augmented reality menu: Changes in food consumption behaviour patterns. Asia-Pacific Journal of Innovation in Hospitality and Tourism, 11(3), 91–96. (SCOPUS-Indexed)
     
  • Jason Andrews, Leena Fukey, Balasubramanian Kandappan, Puvaneswaran Kunasekaran and Thanam Subramaniam (2022) A paradigm shift: looking forward to sustainability in organizations, Asia-Pacific Journal of Innovation in Hospitality and Tourism (APJIHT), SCOPUS-INDEXED - Article in Journals (SCOPUS-Indexed)
     
  • Ismail, T.A.T., Zahari, M.S.M., Hanafiah, M.H. & Balasubramaniam, K. (2022). Customer Brand Personality, Dining Experience, and Satisfaction at Luxury Hotel Restaurants. Journal of Tourism and Services,24(13), 26-42.
     
2021
  • Mudita Sinha, Leena Fukey, Kandappan Balasubramanian*, Mohd Hafiz Hanafiah*, Puvaneswaran Kunasekaran and Neethiahnanthan Ari Ragavan (2021). Acceptance of Consumer-Oriented Health Information Technologies (CHITs): Integrating Technology Acceptance Model with Perceived Risk
     
  • Neethiahnanthan Ari Ragavan, Kandappan Balasubramanian and Ruth Sabina Francis (2021). “Rethinking the Learning Space to build 21st Century Learning Skills: Bringing Simulation-Based Gamification to the Hospitality Higher Education”
     
  • Does YouTube video dispositions have an impact on Intention to visit?
2020
  • Benjamin Appia Hosei, Ragavan, N and Balasubramanian, K. (2020). Hospitality Revolution 4.0": A Literature Review of a Unified Typology of IR 4.0 Technologies for the Tourism and Hospitality Industry. (SCOPUS-Indexed)
     
  • Kumar, J., & Konar, R. (2020). The Impact of Social Media on Consumers’ Purchasing Behaviour in Malaysian Restaurants. Journal of Spatial and Organizational Dynamics, 8(3), 197-210. (SCOPUS-Indexed)
     
2019
  • Krisnamoorthy,M and Balasubramanian,K. (2019).Factors Influencing Millennials’ Satisfaction of Café Restaurants in Kuala Lumpur, Malaysia (Special Issue), Asia-Pacific Journal of Innovation in Hospitality and Tourism (APJIHT). Vol 8, 255-276. (SCOPUS-Indexed)
     
  • Balasubramanian, K. and Ragavan, N. (2019), What are the Key Challenges Faced by the Malaysian Hospitality and Tourism Industry in the Context of Industrial Revolution 4.0?, Worldwide Hospitality and Tourism Themes, Vol. 11 No. 2, pp. 194-203. (SCOPUS-Indexed)
     
  • Haldorai, K., Kim, W. G., Pillai, S. G., Park, T. (Eliot), & Balasubramanian, K. (2019). Factors affecting hotel employees’ attrition and turnover: Application of pull-push-mooring framework. International Journal of Hospitality Management, 83, 46–55. (ISI-Indexed)
     
2018
  • Balasubramanian, K., Fan W.M., Ramalingam, V. & Chai, V.S.H. (2018). The bubble drink industry in Malaysia: An empirical assessment of repurchase intention. Asia- Pacific Journal of Innovation in Hospitality and Tourism, 7(2), 103–119. (SCOPUS-Indexed)
  • Jain, J., Ponniah, L., Luaran, J., Balasubramanian, K. (2018). A Study on the Techno-Pedagogical Knowledge of Academics in a Malaysian Private University. International Journal of e-Learning in Higher Education, 4 (2), p.111- 144. [Indexed by MyCite]
  • Balasubramanian, K. & Krisnamoorthy, M. (2018). Going green: Eco- friendly food packaging used by Malaysian food truck entrepreneurs at the 29th SEA Games. [Special Issue]. Asia-Pacific Journal of Innovation in Hospitality and Tourism, 7, 95–105. (SCOPUS-Indexed)
     
2016
  • Soeiro, J. D., Balasubramanian K. (2016) Confucians in the 21st century skills: An educational study of the readiness of the students in today's pedagogic trends, Journal of Education and Social Sciences. 4 (2), 140-144.
     
  • Fukey, L. N., Kumar, J., Balasubramanian, K. (2016). Relationship Marketing a Proposed Term for Hotel Industry: A conceptual study. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 8(1), 1-16.
     
2015
  • JayKumar, V., Balasubramanian, K., Kumar, J., Francis, R. S., & Sangaran, G. (2015). Hotel Career Perceptions of Final Year Hospitality Degree Students. Advanced Science Letters, 21(6), 1956-1959. (SCOPUS-Indexed)
     
  • K Balasubramanian, A Balraj, J Kumar. (2015). Customer Acceptance and Use of Smart Phone Apps (SPA) as a Marketing Mix Tool for the Restaurants: A Proposed Framework, International Journal of Managerial Studies and Research. 3 (5), 106-114
     
  • Balasubramanian K., Balraj A., Kumar J., Jaykumar (2015). Customer preference’s to select a restaurant through smart phone applications: An exploratory study. Advanced Science Letters 21(5), pp.1489-1493 (ISI-Indexed)
     
2014
  • Balasubramanian, K., Jaykumar, V., Fukey, L. N., & Thirugnanasambantham.(2014). Service Praxis using tablet personal computer (iPad Apps) - A proposed framework, International Journal of Scientific Knowledge. 5 (6), 20-28.
  • Jaykumar, V; Fukey, Leena Nitin; Balasubramanian, Kandappan (2014). Sustainable and dynamic " Tourism and Hospitality Curriculum" - an analysis of tourism education in South India, International Journal of Management and Social Science Research Review. 1 (2), 41-45
2013
  • Kandappan.B., Adalarasu Balraj., Souji G.Pillai (2013). A Proposed Framework on Paradigm Shift by using Tablet Personal Computer Apps in the Teaching and Learning Practices of the Hospitality Curriculum with reference to Food and Beverage Praxis: Journal Vidyawarta, 3 (2), 144- 147
Article in Proceeding
2018
  • Balasubramanian K., Neethiahnanthan Ari Ragavan. (2018). Personalization of Hospitality Service: Integration of Augmented Reality and Artificial Intelligence-6th International Conference on Hospitality and Tourism Management 2018.
2016
  • Balasubramanian K., Soeiro, J. D. (2016). Interactive Higher Education Classroom using Nearpod Application: A Proposed Framework., "Envisioning Tourism in 2050". - 6th Asia-Euro Conference on Tourism, Hospitality & Gastronomy.
2015
  • Kandappan B., A.Balraj. (2015) Malaysian Consumers’ Acceptance of Restaurant Marketing Mix Information through Smart Phone Applications: A Proposed Framework, COSTA 2015: The Second Conference on Sustainable Tourism and Hospitality in Asia, Japan
  • Joaquim D. Soeiro. & Kandappan.B. (2015). The Motivation Factors Behind Malaysian Consumer Choice in Drinking Wine, COSTA 2015: The Second Conference on Sustainable Tourism and Hospitality in Asia.
2014
  • Balasubramanian, K., Jaykumar, V., & Fukey, L. N. (2014). A study on “Student preference towards the use of Edmodo as a learning platform to create responsible learning environment”. Procedia-Social and Behavioral Sciences, 144, 416–422. doi:10.1016/j.sbspro.2014.07.311 (ISI-Indexed)
     
  • Jaykumar, V; Fukey, Leena Nitin; Balasubramanian, Kandappan (2014). Hotel managers perspective of managerial competency among graduating students of hotel management programme. 5TH ASIA-EURO CONFERENCE 2014 IN TOURISM, HOSPITALITY & GASTRONOMY, 144, pp.328-342 (ISI-Indexed)
     
  • Fukey, Leena Nitin; Issac, Surya Sarah; Balasubramanian, Kandappan; Jaykumar, V (2014). Service Delivery Quality Improvement Models: A Review. 5TH ASIA-EURO CONFERENCE 2014 IN TOURISM, HOSPITALITY & GASTRONOMY, 144, pp.343-359 (ISI-Indexed)
     
2013
  • Kandappan B., A.Balraj. (2013). A proposed framework on "Customer acceptance and use of Smart Phone Apps (SPA) as a marketing mix tool for the restaurants", Proceedings of 4th Asia-Pacific Business Research Conference.
2010
  • Kandappan.B. (2010). Eco-friendly practices in the Hotel Industry: Synergise green to gold, edited volume-II, 136-138.
RESEARCH PROJECT
(Project title),(Role),(Duration),(Level)
  • Developing an Organisational Resilience Framework for the Malaysian Hotel Industry to manage the Crisis, Project Leader, 2023 to 2025 (National)
  • Exploring the H.I.D.E. (Healthy.Interactive.Dining.Experience) using augmented reality applications, Project Leader, 2018 to 2019 (Taylor's University)
  • Realigning the Higher Education E-Learning System for Disable Students' Usability , Co-researcher, 2018 to 2019 (Taylor's University)
  • Green Service Innovation Performance: An Exploration of Capabilities and Capacity Measures among Klang Valley Hotels of Malaysia , Co-researcher, 2018 to 2019 (Taylor's University)
  • Gamification in Hospitality Management Programme: Application of Hotel Management Simulation Game in Developing 21st Century Competencies, Co-researcher, 2018 to 2021 (National)
  • Exploring the H.I.D.E. (Healthy.Interactive.Dining.Experience) using augmented reality applications , Project Leader, 2018 to 2019 (Taylor's University)
  • Virtual tourism in 3D virtual worlds, Co-researcher, 2017 to 2020 (Taylor's University)
  • Innovative technique in studying contextual eating behaviour, Co-researcher, 2017 to 2020 (Taylor's University)
  • Techno-pedagogical knowledge of lecturers in Taylor's University, Co-researcher, 2017 to 2018 (Taylor's University)
EVALUATION ACTIVITIES
(Activity),(Duration),(Category)
  • manuscript CIT-10834.R1 entitled "Effects of multidimensional destination brand authenticity on destination brand well-being: The mediating role of self-congruence" for the ISI Journal: Current Issues in Tourism. , 2022 to 2022 (Article in Journal)
  • "Effects of multidimensional destination brand authenticity on destination brand well-being: The mediating role of self-congruence" for the ISI Journal: Current Issues in Tourism. , 2022 to 2022 (Article in Journal)
  • "Destination Fascination, Well-Being, and the Reasonable Person Model of Behavioural Intention in Heritage Tourism" for the ISI Journal: Current Issues in Tourism., 2022 to 2022 (Article in Journal)
  • 3 Article reviewed in this year for the Journal of Hospitality and Tourism Technology (JHTT) ISI - Q1 Journal 1. JHTT-05-2021-0149.R1 Influence of Information Technology Capabilities on organizational performance in Hospitality Firms: A Moderated Mediation Approach 2. JHTT-04-2022-0119 Rethinking the consequences of TikTok authenticity in destination marketing: The mediating role of internet celebrity 3. JHTT-05-2021-0132.R1 Adoption of Travel Apps Among Young Tourists: An Integration of TAM and DoI, 2021 to 2022 (Article in Journal)
  • Does the crisis information search tell the impact of disease on international tourism demand?: Middle East respiratory syndrome in Korea, 2020 to 2020 (Article in Journal)
  • Digital Evolution and Emerging Revenue Management Practices: Evidence from Aegean Airlines Distribution Channels, 2020 to 2020 (Article in Journal)
  • Corporate Social Responsibility Reporting Efforts of a Global Airline Company, 2019 to 2019 (Article in Journal)
  • What do companies report for their Corporate Social Responsibility Practices on their corporate websites? Evidence from a Global Airline Company, 2019 to 2019 (Article in Journal)
  • CONTENT ANALYSIS OF INFORMATION TECHNOLOGY and REVENUE MANAGEMENT, 2019 to 2019 (Article in Journal)
CONSULTANCY PROJECT
(Project title),(Organisation),(Duration),(Role),(Level)
  • REBIRTH Project First Payment $USD 2,500 received in the Q1, 2022 12 Papers draft submitted for review in July 2023., Lyceum of the Philippines University, 01/01/2021 to 31/12/2023, Project Leader (International)
SUPERVISION
(Title of Thesis),(Name of Candidates),(Academic Level),(Role)
COMPLETED
  • Influence of Destination Image and Tourist Satisfaction in Destination Loyalty, Mr. Harsh Sunil, Master by Research  (Main Supervisor)
  • The relationship between consumer innovativeness, innovative restaurant image, price fairness and gratitude towards consumer behaviour intention in the upscale restaurant: A proposed conceptual framework , Ms. Sejal Joshi , Master by Research  (Main Supervisor)
  • CHINESE YOUNG GENERATION EMPLOYEES IN THE CRUISE INDUSTRY: MOTIVATION FACTORS CHOOSING CRUISE LINES, SHEN MENGDI, Master by Research  (Main Supervisor)
  • Motivation Factors on Selection of Cafe at Klang Valley, Mira Hartati Sanjaya Samijono, Master by Research  (Main Supervisor)
  • FACTORS INFLUENCING CUSTOMER'S USAGE INTENTION FOR FOOD DELIVERY APPS IN CHINA: AN INTEGRATED MODEL, LU SHIWEN  (Main Supervisor)
ONGOING
  • ANSHUL GARG  (Main Supervisor)
  • BENJAMIN APPIAH OSEI  (Co-supervisor (Internal))
  • PAZILAITI, ABULIKEMU  (Co-supervisor (Internal))
  • GUO XUE  (Main Supervisor)
  • FATHMATH INASHA SHAREEF  (Main Supervisor)
  • AISHATH SHANY HABEEB  (Main Supervisor)
  • WANG YIWEI  (Main Supervisor)
  • LIU YAN  (Main Supervisor)
  • YAN ZHUOMA  (Main Supervisor)
  • KANAPOT KALNAOVAKUL  (Main Supervisor)
  • YANG XIAOYAN  (Main Supervisor)
  • JIA YANAN  (Main Supervisor)
  • AJI DIVAKAR  (Main Supervisor)
  • LI BINGZHEN  (Main Supervisor)
PRESENTATION
(Title),(Event),(Date Presented),(Organiser),(Level)
ORAL PRESENTER
  • INTUITION AT THE WORKPLACE IN THE HOTEL INDUSTRY - AN EMPIRICAL ANALYSIS OF RATIONAL AND FIVE DIFFERENT INTUITION DECISION-MAKING TYPES, Global Conference on Services and Retail Management (GLOSERV 2021) , 11/05/2021 to 13/05/2021, University of Naples Federico II, Naples, Italy University of South Florida, Tampa, Florida, USA (International)
  • Empowering learning space with augmented reality (AR) applications-a new immersive teaching & learning paradigm in education 4.0, Taylor s 11th Teaching and Learning Conference 2018 (TTLC2018): Transforming Curriculum: Empowering Learning for Life , 22/09/2018 to 23/09/2018, TED & Intellect of Taylor's University  (International)
  • Personalization of Hospitality Service: Integration of Augmented Reality and Artificial Intelligence, 6th International Conference on Hospitality and Tourism Management 2018, 14/09/2018 to 15/09/2018, The International Institute of Knowledge Management (TIIKM), Sri Lanka (International)
  • A Study on Kuala Lumpur Customer's Acceptance of Restaurant Mobile Applications (RMA) to Access Restaurant Information., 3rd Asia International Conference (AIC 2017), 09/12/2017 to 10/12/2017, University Teknologi Malaysia (UTM) & Academia Society & Industry Alliance (ASIA)  (International)
  • PAPERLESS GREEN TEACHING PRACTICES IN HIGHER EDUCATION SYSTEM USING NEARPOD APPLICATION, RISE 2017: National Seminar on Research and Innovation towards Green Living, 18/09/2017 to 18/09/2017, Politeknik Nilai, Negeri Sembilan, Malaysia (National)
  • Interactive Higher Education Classroom using Nearpod Application, "Envisioning Tourism in 2050". - 6th Asia-Euro Conference on Tourism, Hospitality & Gastronomy,, 09/12/2016 to 12/12/2016, Centre for Research and Innovation in Tourism (CRiT), School of Hospitality, Tourism and Culinary Arts, Taylor s University, Malaysia & Indian Institute of Tourism and Travel Management (IITTM), Gwalior, India. (International)
  • The Motivation Factors Behind Malaysian Consumer Choice in Drinking Wine, COSTA 2015: The Second Conference on Sustainable Tourism and Hospitality in Asia., 26/04/2015 to 28/04/2015, PRESDA Foundation, Japan (International)
  • Malaysian Consumers Acceptance of Restaurant Marketing Mix Information through Smart Phone Applications: A Proposed Framework, COSTA 2015: The Second Conference on Sustainable Tourism and Hospitality in Asia, 26/04/2015 to 28/04/2015, PRESDA Foundation, Japan (International)
  • Restaurant innovation in practice: An Exploratory study on Customer acceptance and use of Smart Phone Apps (SPA) in the restaurant marketing mix, 12th Asia Pacific CHRIE (APacCHRIE): Breaking Barriers Shifting Gears, 21/05/2014 to 24/05/2014, Taylor s University, Malaysia (International)
  • Service Delivery Quality Improvement Models: A Review, 5th Asia-Euro Conference on Tourism, Hospitality and Gastronomy, 19/05/2014 to 21/05/2014, Centre for Research and Innovation in Tourism (CRiT), School of Hospitality, Tourism and Culinary Arts, Taylor s University, Malaysia (International)
  • Hotel managers perspective of managerial competency among graduating students of hotel management programme, 5th Asia-Euro Conference on Tourism, Hospitality and Gastronomy, 19/05/2014 to 21/05/2014, Centre for Research and Innovation in Tourism (CRiT) School of Hospitality, Tourism and Culinary Arts, Taylor s University, Lakeside Campus, Malaysia (International)
  • A Proposed Framework on Customer Acceptance and Use of Smart Phone Apps (SPA) as a Marketing Mix Tool for the Restaurants , 4th Asia-Pacific Business Research Conference, 30/09/2013 to 01/10/2013, World Business Institute, Australia (International)
  • A Proposed Framework on Customer Acceptance and Use of Smart Phone Apps (SPA) as a Marketing Mix Tool for the Restaurants , 4th Asia Pacific Business Research Conference, 30/09/2013 to 01/10/2013, WBI World Conference, Australia (International)
  • A Proposed framework on paradigm shift by using Tablet personal computer apps in the teaching and learning practices of the Hospitality curriculum with reference to Food and Beverage praxis, 4th Asia-Euro Conference 2012 in Tourism, Hospitality and Gastronomy: The Way Forward: Exploring Multidisciplinary Approaches, 28/11/2012 to 01/12/2012, School of Hospitality, Tourism and Culinary Arts, Taylor's University In collaboration with University of Toulouse-Universit de Toulouse Le Mirail II (International)
  • Eco-friendly practices in the Hotel Industry, Synergise Green to Gold, 05/11/2010 to 06/11/2010, Nehru Group of Educational Institutions (International)
PLEANARY/KEYNOTE SPEAKER
  • Future Prospects and the New Normal for Hotels and Resorts, QS Subject Focus Summit, Hospitality and Leisure Management Virtual Conference and Exhibition. , 05/10/2021 to 07/10/2021, QS, Quacquarelli Symonds (QS), Prince of Songkla University, and Taylor s University  (International)
OTHERS
  • Factors influencing Millennials' Satisfaction of Caf Restaurants in Kuala Lumpur, Malaysia, 7th Asia Euro Conference 2018, 14/11/2018 to 17/11/2018, Taylor's University and ISTHIA (International)
  • Innovation is the key to success of business, 6th International Conference on Hospitality and Tourism Management (ICHOT) 2018, 14/09/2018 to 15/09/2018, The International Institute of Knowledge Management (TIIKM), Sri Lanka (International)
AWARDS AND STEWARDSHIP
(Name of Award/Stewardship),(Award Category),(Awarding Institution),(Year Awarded),(Type of Award)
  • International University Carnival on E-Learning (IUCEL 2022) TEACHING INNOVATION, ELEARNING AND SDGs: MOVING FORWARD TOWARDS BORDERLESS. COLLABORATIVE. CLASSROOM. (B.C.C.) IN THE HOSPITALITY HIGHER EDUCATION, Competition, Universiti Putra Malaysia (UPM), 2022 (Creativity)
  • Taylor s Distinguished e-Learning Educator (DeE) Award, Exhibition/Invention, Taylor's University, 2021 (Creativity)
  • International University Carnival on E-Learning (IUCEL 2021), Competition, Universiti Utara Malaysia (UUM), 2021 (Creativity)
  • Best Paper Award Creating a Healthy Dining Experience using Augmented Reality (AR) - A Proposed Framework, Conference, Anna University, India, 2019 (Best Paper Award)
  • Gold Medal Award A Digital Leap using Augmented Reality (AR) in Training Restaurant: Transforming into AR-menu, Competition, Universiti Malaysia Sarawak (UNIMAS), 2019 (Creativity)
  • Bronze Medal for the title: " Humanizing the Technology through Redefining Authentic Learning Environment in a Simulation-Driven World", Competition, International Islamic University of Malaysia, 2018 (Creativity)
  • Bronze Medal Title: Moving towards Borderless Classroom and Limitless Knowledge: Blending Skype, Nearpod and Quizizz Applications in the teaching and learning , Competition, Ministry of Higher Education, 2017 (Creativity)
  • EMAS Award, Education, Taylor's University, 2016 (Creativity)
  • Silver Medal Title: Integration of iPad and apps in Food and Beverage Service Praxis to create a new dining experience (Going i-restaurant) , Competition, Ministry of Higher Education, 2016 (Creativity)
  • Apple Distinguished Educators (ADE), Education, Apple Inc., 2015 (Creativity)
  • Silver Medal Title: Personalised Learning Environment (PLE): Nearpod App , Competition, Ministry of Higher Education, 2015 (Creativity)
EXPERT LINKAGES
(Linkages Description),(Organisation),(Duration of Involvement),(Level)
  • Teaching Engagement on Customer Relationship Management , School of Management Studies at Bannari Amman Institute of Technology, 01/10/2021 to 31/12/2021 (International)
  • CREATHE Project - Collaboration Research Work in Progress, Polytechnic University of the Philippines (PUP), 01/08/2020 to 30/12/2022 (International)
ACADEMIC/TECHNICAL CONTRIBUTION
(Activity),(Organisation),(Duration),(Role)
  • Plenary Speaker for the "International Hospitality and Tourism Research Conference and Skills Convergence" on 18-19 May 2023 - Unlocking the Potential of Innovations and Technology in the Hospitality. Events. Aviation. Tourism. (H.E.A.T.) Industry: A Research Agenda , College of Business Education of Northwestern University, in cooperation with International Journal of Hospitality Tourism Research (IJHTR) and International Association for Hospitality, Tourism and Events Professionals (IAHTREP),, 2023 to 2023 (Technical Advisor)
  • "2nd CRiT Summer School on Innovation and Technology in Tourism to achieve SDGs" , CRiT and SHTE, Taylor's University, 2022 to 2022 (Resource Person)
  • Guest Lecturer Series on Give Wings to your career through Business Analytics , Thiagarajar School of Management (TSM), India on 26th March 2022. , 2022 to 2022 (Resource Person)
  • 4th International Conference on Impact of Current Events on the Future of Business with the theme: Building Resilient Organisation,, Vignana Jyothi Institute of Management (VJIM), India, 7-9 April 2022 , 2022 to 2022 (Panel List)
  • III INTERNATIONAL TOURISM, HOSPITALITY & GASTRONOMY CONGRESS: DIGITAL TRANSFORMATION AND SUSTAINABLE DEVELOPMENT, Faculty of Hotel Administration, Tourism and Gastronomy of the San Ignacio de Loyola University, PERU, 2022 to 2022 (Keynote Speaker)
  • 2nd Professional School Research Conference with the theme "Transforming Societies through Research, Innovation and Pedagogy via Global Mindsets and Glocal Initiatives", University of Mindanao, Philippines, 2022 to 2022 (Plenary Speaker)
  • Event: QS Subject Focus Summit, Hospitality and Leisure Management Virtual Conference and Exhibition. Session: Future Prospects and the New Normal for Hotels and Resorts , QS, Quacquarelli Symonds (QS), Prince of Songkla University, and Taylor's University , 2021 to 2021 (Plenary Speaker)
  • Event: 5-Days CRiT Summer School on Tourism & SDGs Session7: Technology in Hospitality and Tourism Industry and SDGs , Centre for Research and Innovation on Tourism (CRiT), Faculty of Social Sciences and Leisure Management, Taylor s University, Malaysia, 2021 to 2021 (Session Moderator)
  • ASEAN Plus Three Tourism Training and Education Network (APTTTEN) Forum 21 , MINISTRY OF TOURISM AND CREATIVE ECONOMY/TOURISM AND CREATIVE ECONOMY AGENCY SECRETARIAT GENERAL, Indonesia, 2021 to 2021 (Invited Speaker)
  • 5-Days CRiT Summer School on Tourism & SDGs,  Centre for Research and Innovation on Tourism (CRiT), Faculty of Social Sciences and Leisure Management, Taylor s University, Malaysia, 2021 to 2021 (Co-Chair)
  • International Webinar Conference on "Responding to Changing Business-Challenges and Opportunities (Com Con - 2.0)", Dr. M.G.R. Educational and Research Institution, 2020 to 2020 (Keynote Speaker)
  • International Webinar "Human Resource Challenges and the Role of Higher Education Institutions in the New Normal for the Hospitality and Tourism Industry", Lyceum of the Philippines University, Batangas, 2020 to 2020 (Keynote Speaker)
  • E-Learning Webinar "Creative Business Opportunity in Hospitality Industry after Pandemic", BINUS University, Indonesia, 2020 to 2020 (Resource Person)
  • International Webinar Series 2020: Effective Online Teaching and Learning COVID-19: Are You Ready for Online Teaching?, Philippines eLearning Society (PeLS), 2020 to 2020 (Resource Person)
  • International Panel Discussion "Moving Forward with 4C: Future of Education and New Opportunities Post COVID-19", INSTITUTO SUPERIOR PEDAG GICO PRIVADO V CTOR ANDR S BELAUNDE, PERU, 2020 to 2020 (Resource Person)
  • International Webinar on "Evidence-Informed Approaches for Flexible Learning during a Pandemic", Sigma Global Nursing Excellence (Omicron Delta Chapter) in Collaboration with Our Lady of Fatima University, Philippines , 2020 to 2020 (Resource Person)
  • International Webinar on "Teaching and Learning on Pandemic Times", Council of Hotel and Restaurant Educators of the Philippines (COHREP), 2020 to 2020 (Resource Person)
  • International Webinar Conference on "Responding to Changing Business-Challenges and Opportunities (Com Con - 2.0)", Dr. M.G.R. Educational and Research Institution, 2020 to 2020 (Technical Advisor)
  • International Conference on "Innovative Challenges in Multidisciplinary Research and Practice", Hindustan College of Arts and Science & Hindustan Innovative Learning Hub, India, 2020 to 2020 (Researcher)
  • Webinar on "Creative Business Opportunity in Hospitality Industry after Pandemic", Universitas Multimedia Nusantara (UMN), Indonesia, 2020 to 2020 (Resource Person)
  • International Webinar on "A Shift of Educators' Mindset: Designing and Managing Contactless/Social Distance Learning in Higher Education , Lyceum of the Philippine University (LPU), 2020 to 2020 (Resource Person)
  • Tourism Symposium on World Tourism Day 2019, Ministry of Tourism and PATA, 2019 to 2019 (Panellist)
  • International Conference on "Artificial Intelligence: Shaping the future of business", KVIM Business School, India, 2019 to 2019 (Resource Person)
  • International Forum TOHEX V: Sustaining Hospitality, Embracing Industrial Revolution 4.0." , University of Santo Tomas, Manila , 2019 to 2019 (Resource Person)
  • International Forum BREAKTHROUGHS: 1ST Tourism and Hospitality Management Congress" Virtual Keynote , University of Santo Tomas, Manila , 2019 to 2019 (Resource Person)
  • International Conference on Strategies for Sustainable Business Growth and Innovation , Vignan University, Vijayawada, India, 2019 to 2019 (Resource Person)
  • 4th International Congress on eLearning (ICE 2019) Under the theme Empowering Future Workforce in the Era of Disruption , Philippines eLearning Society, 2019 to 2019 (Resource Person)
  • International Symposium on Industrial Revolution 4.0: Innovation is Changing the Business World towards Immersive Experience , Sri Ramakrishna College, India , 2019 to 2019 (Resource Person)
  • Panellist for "THE-ICE 12th IPoE Forum 2018" with the theme of Creating Advanced Learning Experiences , International Centre of Excellence in Tourism and Hospitality Education (THE-ICE), 2018 to 2018 (Panellist)
  • 6th International Conference on Hospitality and Tourism Management 2018, Sri Lanka, TIIKM, 2018 to 2018 (Session Chair )
COURSE ATTENDED
(Course Title),(Course Mode),(Date/Duration),(Level)
  • Workshop On Online Presence & Creating Micro Credential Videos, Non research, 13/11/2021 to 04/12/2021 (Private/Industrial Sector)
  • TRENDS IN HOLISTIC EDUCATION SYMPOSIUM ASIA 2017 (THESA2017) RELEVANT TODAY READY TOMORROW , Non research, 09/08/2017 to 11/08/2017 (International)
  • Apple Distinguished Educators (ADE) Academy 2017, Non research, 06/07/2017 to 09/07/2017 (International)
  • PD day 2 (TCHT Only), Research, 24/03/2017 to 24/03/2017
  • Creative Instructional Videos with Videoscribe & Powtoon, Research, 24/02/2017 to 24/02/2017
  • HTCA PD Day 1, Research, 12/01/2017 to 13/01/2017
  • MOOC on MOOC, a Massive Open Online Course for Development, Non research, 01/09/2014 to 31/10/2014 (International)